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Candlewood Suites New York City-Times Square by IHG

2.5 star property

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Photo gallery for Candlewood Suites New York City-Times Square by IHG

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi
Full-sized fridge, microwave, stovetop, dishwasher
In-room safe, desk, iron/ironing board, free WiFi
City view
City view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Parking available
  • Gym
  • Pet-friendly
  • Laundry
  • Air conditioning

Explore the area

Map
339 W 39th Street, New York, NY, 10018
  • Times Square
    ‪7 min walk‬
  • Broadway
    ‪8 min walk‬
  • Madison Square Garden
    ‪9 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪57 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed (High Floor)

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed (High Floor)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite, 1 Queen Bed, Kitchen

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll-In Shower)

Full-sized fridge, microwave, stovetop, dishwasher

Room, 1 Queen Bed, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

In-room safe, desk, iron/ironing board, free WiFi

Studio Suite

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower) | In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, City View (High Floor)

City view

Studio Suite, 1 Queen Bed, City View (High Floor)

  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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  • Free WiFi
  • Air conditioning
  • Parking available
3.7 out of 5, Good, (1585)
The price is €256
for 1 room
includes taxes & fees
10 Apr - 11 Apr
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About this property

Candlewood Suites New York City-Times Square by IHG

Hotel with a fitness centre, a quick walk to Times Square
This smoke-free hotel features a fitness centre, valet parking and a business centre. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site. Housekeeping is available on request.
Candlewood Suites New York City-Times Square by IHG offers 188 accommodations with DVD players and a safe. Flat-screen televisions come with cable channels. Kitchenettes offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites New York City-Times Square by IHG. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a gym and a business centre are available.
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
  • Pets welcome for a fee
A computer station is on site and WiFi is free in public spaces. There's an onsite business centre. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Candlewood Suites New York City-Times Square by IHG. For a fee, parking is available.

This New York hotel is smoke free.

Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 75 per day)

Things to do

  • Gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per week (maximum USD 150 per stay)
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75.00 per day
  • Pet fee: USD 75 per accommodation, per week (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites City-Times
Candlewood Suites City-Times Aparthotel
Candlewood Suites City-Times Aparthotel New York Square
Candlewood Suites New York City-Times Square
Candlewood Suites New York City Times Square Hotel New York City
Candlewood Suites New York City-Times Square Aparthotel
Candlewood Suites City-Times Square Aparthotel
Candlewood Suites City-Times Square
Candlewood Suites New York City Times Square
Candlewood Suites CityTimes S

Candlewood Suites New York City-Times Square by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 566 out of 1198 reviews
Rating 8 - Good. 366 out of 1198 reviews
Rating 6 - Okay. 137 out of 1198 reviews
Rating 4 - Poor. 61 out of 1198 reviews
Rating 2 - Terrible. 68 out of 1198 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Elijah

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
People that work there are extremely nice. Never had an issue with anyone. Location was nice to get to just about anything. The room wasn't the cleanest and the floor was bending in the middle of the room. Other than the building needing a little remodeling everything else was great!
Stayed 5 nights in Dec 2024

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great for the most part! They just need more staff on at a time. It’s hard for 1 person to keep up on everything from checking people in, out, keeping the water and coffee full, etc. Very friendly staff though.
Stayed 4 nights in Dec 2024

8/10 Good

art

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location not far from Times Sq/Theatre District
Stayed 2 nights in Dec 2024

10/10 Excellent

Juana E.

Stayed 5 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Arthur

Stayed 3 nights in Dec 2024

10/10 Excellent

Kael

Stayed 3 nights in Dec 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Kevin

Stayed 3 nights in Dec 2024

8/10 Good

shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything except there was a huge roach in our shower.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so affordable and walking distance to the port authority Uber shuttle stop and plenty of subway entrances. You can easily walk to time square, herald square, and Hudson yards. You can text the staff for an instant response and they had great amenities in the room.
Stayed 4 nights in Dec 2024

8/10 Good

Sara D

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. A few bars on the street and a 711 for all your needs. Would suggest Latitude, Joyce and the Beer Authority bars. A little more tranquil than the top of the street onto the hustle and bustle of 8th avenue which had plenty of food outlets and shops. The rooms were large for the city and good little kitchen. The rooms need a little attention but only a few scratches on doors but it was clean. Bed was very comfortable. The bathroom was also nicer than the photos. They also helped us out with a longer stay due to Virgin cancelling our flight. Really good stay and good value for the city. Would say again.
Stayed 6 nights in Dec 2024

8/10 Good

LUIGI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean room, good location easy to get around.
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was amazing, absolutely stunning,
Stayed 8 nights in Dec 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Close to everything. All you need was at the hotel, staff was amazing! The continental lounge was excellent! You had free juices, coffee hot chocolate cereal…would stay here again for sure,
Stayed 3 nights in Dec 2024

10/10 Excellent

Tyler

Stayed 3 nights in Dec 2024

10/10 Excellent

Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 4 nights in Dec 2024

10/10 Excellent

Yang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water refill in the lobby could be more frequent.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint was darker room curtains would have allowed for better sleep. Location was good walked everywhere rate was reasonable and the staff was the best part
Stayed 2 nights in Dec 2024

6/10 Okay

Pamela

Travelled with group
Liked: Cleanliness, room comfort
Clean nice but not without hiccups.
We were on the street side so if you have hard time sleeping ask for none street side room. The heat even after turned down to 68 was very hot in room. We had trouble sleeping first night. 2nd night we decided to turn off heat and use fan to drown out street noise. Slept much better. Bed was fine for me but my sister said it was too hard for her. Older hotel so you can see mainly in bathroom that it’s in need of remodel but was clean and sufficient for what we needed. We had a hiccup with using valet service as our car was brought around 1 and 1/2 hours after being told 45-1 hour causing some anxiety with making my flight. All worked out and I think it was the young man behind counter who may have done something wrong. He was very nice and extended our room so we could wait up there and they would text me when car was around. This was something offered and not asked for so I give credit for trying.
Stayed 2 nights in Dec 2024

6/10 Okay

Harrison

Travelled with partner
Liked: Staff & service
Love the area but we booked a room with a queen bed. We got a full mattress instead. Paper thin walls and surfaces inside the hotel room that had not been cleaned are bring this rating down.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Front desk: Efan: GREAT Kenneth: TERRIBLE & RUDE, a petty martinette, he should not be in customer service-no talent for that. Hipanic lady: ok, but not too interested.
Stayed 3 nights in Dec 2024

8/10 Good

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
It was an amazing experience with an awesome location to Times Square and subway all other places. Stuff were friendly and helpful. Everyday complimentary coffee, tea etc! Room was very nice and clean and comes with full size fridge, dinnerware and utensils! We were happy and satisfied! P.S the only downside was curtains didn’t shut all the way
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpfu staff
Stayed 1 night in Dec 2024