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DoubleTree by Hilton New York Times Square West

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton New York Times Square West

Rooftop bar
Lobby
City view
Property entrance
Terrace/patio

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
  • Gym
    Gym

Explore the area

Map
350 W 40th St, New York, NY, 10018
  • Times Square
    7 min walk
  • Broadway
    8 min walk
  • Jacob K. Javits Convention Center
    9 min walk
  • New York, NY (LGA-LaGuardia)
    29 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, City View

City view

Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

View from room

Room, 1 King Bed, Accessible, Non Smoking (Hearing Access)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, City View

In-room safe, desk, laptop workspace, blackout curtains

Premium Room, 2 Double Beds, Non Smoking, City View

  • 23 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible, River View (Hearing Accessible)

View from room

Room, 1 King Bed, Accessible, River View (Hearing Accessible)

  • 20 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Room, 1 King Bed, Accessible (Roll-in Shower)

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, City View (Hearing)

View from room

Room, 1 King Bed, Accessible, City View (Hearing)

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, River View, Corner

In-room safe, desk, laptop workspace, blackout curtains

Room, 2 Double Beds, River View, Corner

  • 23 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

DoubleTree by Hilton New York Times Square West

Hotel with a fitness centre, a short walk to Times Square
Along with a restaurant, this smoke-free hotel has a fitness centre and a bar/lounge. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
DoubleTree by Hilton New York Times Square West offers 612 air-conditioned accommodations with laptop-compatible safes and a safe. 40-inch LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at DoubleTree by Hilton New York Times Square West. During your stay, you're just a quick walk from Times Square. You'll find features such as a restaurant, a gym and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Tranzit
  • Full breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Within a 10-minute walk of Times Square and Broadway
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 2 meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are available in public spaces for a fee. Event space at this hotel measures 900 square feet (84 square metres) and includes conference space. A fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton New York Times Square West. For a fee, parking is available.

This 4-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 11 AM.
Tranzit – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
High Bar-UNDER RENOVATION – On-site rooftop bar. Happy hour is offered. Open daily.
Room service is available.

Languages

Chinese (Mandarin), English, French, Italian, Japanese, Korean, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per day); wired internet (surcharge)

Parking and transport

  • Secured parking on site (USD 70 per day)
  • Secured valet parking on site (USD 90 per day)

Food and drink

  • Daily full breakfast available 6:30 AM to 11 AM for a fee: USD 24.95 to 30 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • High Bar-UNDER RENOVATION
  • Tranzit

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • 900 square feet of conference space
  • Computer station

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 34 floors
  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from July 21 2024 to January 4 2025 (dates subject to change):
  • One of the bars/lounges

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 25 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 24.95 to 30.00 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 per day (rates may vary)
  • Secured self-parking fee: USD 70 per day
  • Valet parking fee: USD 90 per day
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton New York Times Square West Hotel
DoubleTree Hilton Times Square West Hotel
DoubleTree Hilton New York Times Square West
DoubleTree Hilton Times Square West
DoubleTree by Hilton New York Times Square West 
DoubleTree Hilton Times Squar
DoubleTree by Hilton New York Times Square West Hotel
DoubleTree by Hilton New York Times Square West New York
DoubleTree by Hilton New York Times Square West Hotel New York

DoubleTree by Hilton New York Times Square West Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 567 out of 1588 reviews" "
Rating 8 - Good. 374 out of 1588 reviews" "
Rating 6 - Okay. 289 out of 1588 reviews" "
Rating 4 - Poor. 168 out of 1588 reviews" "
Rating 2 - Terrible. 190 out of 1588 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I book for 2 night at this property driving 4hrs to this property i inform.the agent at the time.of booking that it would be a late check in it was a terable jurny heavy rain and teaffic only to find out when i reach the property that my reservation was cancel because they send me a email 1hrs before i arrive and did not get a respond now cand you believe that no one try to call how do i check email.when.am.driving i could be on a flight they did not have a room to accommodate me the lobby was full with people waiting for cancelation or no show so they can make reservation i had to keep.driving until i found a hotel 11:30pm that night. Shame on hilton time square. Especially the staff that was working at the front desk that evening no regard for humanity the supervisor dont even try to find me.a room even when i explain that am driving 6.5 hrs because of rhe weather and teaffic she dident care hope she find a resting place in hell.
Stayed 2 nights in Aug 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to Subway and bus station. Busy elevator. Great staff. Definitely would stay again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Sari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional
Stayed 2 nights in Aug 2024

2/10 Terrible

Jonathan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C in room was broken, the valet service broke the side mirror of my car while parking and tried to hide the damage
Stayed 2 nights in Aug 2024

2/10 Terrible

Hengameh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotle Photo on website is looks totally different than reality
Stayed 3 nights in Aug 2024

8/10 Good

HUSEYIN OMER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Jianzhou

Liked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
The front desk staff was amazing. Very personable and friendly. The room was better than expected and I loved the amenities!
Stayed 3 nights in Aug 2024

4/10 Poor

Yoshika Nicole, Charlotte

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Alvaro

Travelled with family
No hot water for showers at night. Rooms are very small, and bathroom is extra cramped. Elevators are a little slow
Stayed 3 nights in Aug 2024

4/10 Poor

Laura

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
24hrs before our check in we received a note through Expedia from this property stating the rooftop bar was open for select hours. When we arrived we learned the rooftop bar was not open at all. The rooms were pretty beat up and the staff didn’t really seem to care. We also had to ask for a new iron two separate times because the ones they gave us were broken.
Stayed 5 nights in Aug 2024

10/10 Excellent

Komi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Thanks
Stayed 1 night in Aug 2024

10/10 Excellent

Jayson

Stayed 1 night in Aug 2024

6/10 Okay

MUJEEBUL

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Rooms are very small
Stayed 3 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2024

10/10 Excellent

Meiraf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Doubletree location was the perfect location for food, activities, Bryant Park & Herald Park, both of which have nearby shopping and coffee shops. The hotel itself has a spacious lobby and rooms for New York, and also has a dine in restaurant accessible with the lobby. I would highly recommend this hotel for anyone looking to visit New York!
Stayed 5 nights in Aug 2024

6/10 Okay

Pakaneh

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The elevators are quite small, so if the hotel is busy, you might find yourself waiting a while to get to the lobby. At one point, we had to let five elevators pass before we could go down. While stairs are an option from the top floor to the first floor, they don't actually lead to the lobby—something we learned the hard way. The bathroom sink in our room was problematic, with water constantly accumulating and taking a long time to drain. The room layout was also a bit strange, with the king room feeling much smaller than expected. We had a none smoking room but our floor smelled like cigarettes specially near our room and it was unpleasant. Additionally, valet service is $90 USD for 24 hours, which wasn’t mentioned anywhere beforehand. On a positive note, the staff was kind and helpful, which was the best part of our stay. I’m giving this hotel three stars mainly because of them and the convenient location; otherwise, it would have been a two-star rating based on the overall experience. Hope this review is helpful!
Stayed 2 nights in Aug 2024

6/10 Okay

Pakaneh

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The elevators are quite small, so if the hotel is busy, you might find yourself waiting a while to get to the lobby. At one point, we had to let five elevators pass before we could go down. While stairs are an option from the top floor to the first floor, they don't actually lead to the lobby—something we learned the hard way. The bathroom sink in our room was problematic, with water constantly accumulating and taking a long time to drain. The room layout was also a bit strange, with the king room feeling much smaller than expected. Additionally, valet service is $90 USD for 24 hours, which wasn’t mentioned anywhere beforehand. On a positive note, the staff was kind and helpful, which was the best part of our stay. I’m giving this hotel three stars mainly because of them and the convenient location; otherwise, it would have been a two-star rating based on the overall experience. Hope this review is helpful!
Stayed 2 nights in Aug 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
offered rooftop and it was in construction in the middle of summer ... sad for that, the rest very good
Stayed 2 nights in Aug 2024

6/10 Okay

Mehak

Travelled with family
Liked: Cleanliness, staff & service, amenities
Had to wait for hours in the check- in line. Room was booked a month in advance, but still took forever to get the keys. Waiting for the elevator was like waiting for a ride in disney world. A few staff members at the front seem sick and tired of their jobs.
Stayed 3 nights in Aug 2024

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a non smoking room but people were definitely smoking on our floor.
Stayed 3 nights in Aug 2024

6/10 Okay

crystal

Liked: Room comfort
It was aight
It was ok but for $250 a night I expected a better AC system and cleaner facilities. My floor didn’t have an ice machine. My shower had hair in it before use.
Stayed 2 nights in Aug 2024

4/10 Poor

Mehran

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Back👍
Stayed 4 nights in Aug 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything u need for NYC
Stayed 4 nights in Aug 2024