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Hyatt Regency Times Square

2.0 star property

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Premium bedding, down duvets, pillow-top beds, in-room safe
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Housekeeping
  • Free WiFi

Explore the area

Map
1605 Broadway, New York, NY, 10019
  • Times Square
    ‪1 min walk‬
  • Rockefeller Center
    ‪6 min walk‬
  • Empire State Building
    ‪19 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Double Beds, Accessible Bathtub, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Accessible Bathtub, Corner

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, Corner

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Corner

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Roll-in Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Times Square View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Times Square View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Times Square View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds (Times Square View)

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Times Square View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Times Square View)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, City View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible Bathtub, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible Bathtub, Corner

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds, City View

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Corner

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Corner

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

Hyatt Regency Times Square

Hotel with a 24-hour front desk, steps from Times Square
This smoke-free hotel features a business centre, a 24-hour front desk and a computer station. WiFi in public areas is free. Additionally, express check-out, a porter/bellboy and a front desk safe are on-site. Housekeeping is available on request.
Hyatt Regency Times Square offers 795 accommodations with laptop-compatible safes and designer toiletries. Pillowtop beds feature down duvets and premium bedding. 46-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the sightseeing around Hyatt Regency Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a business centre and breakfast (surcharge).
  • Free WiFi
  • To-go breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and a computer
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Times Square and Ambassador Theatre
  • Dogs welcome for a fee
A computer station is on site and WiFi is free in public spaces. You'll find a business centre on site. The business-friendly Hyatt Regency Times Square also features multilingual staff, express check-out, and a front desk safe.

This New York hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 10:30 AM.

Languages

English, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:30 AM for a fee: USD 25 for adults and USD 25 for children

Family friendly

  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 46-inch flat-screen TV with premium cable channels

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 125 per pet, per stay (maximum USD 275 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 45 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 17 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 50 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 75.00 per day
  • Destination fee: USD 45.90 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 25 for adults and from USD 25 for children
  • Pet fee: USD 125 per pet, per stay (maximum USD275 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 17 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Times Square Manhattan
Crowne Plaza Times Square Manhattan
Times Square Manhattan Crowne Plaza
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Times Square Manhattan Hotel

Hyatt Regency Times Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1579 out of 3225 reviews
Rating 8 - Good. 765 out of 3225 reviews
Rating 6 - Okay. 456 out of 3225 reviews
Rating 4 - Poor. 223 out of 3225 reviews
Rating 2 - Terrible. 202 out of 3225 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Erin M

Liked: Property conditions & facilities
Great location
Stayed 2 nights in Dec 2024

10/10 Excellent

Chaminda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

4/10 Poor

Lorena

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We Liked because it had a view to Times Square
Stayed 4 nights in Dec 2024

10/10 Excellent

Oscar H

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot to be around New Year’s Eve.
Stayed 2 nights in Dec 2024

10/10 Excellent

Kyla

Stayed 1 night in Jan 2025

10/10 Excellent

Dayan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 4 nights in Dec 2024

8/10 Good

Joanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for seeing a show, and staff were helpful
Stayed 1 night in Jan 2025

8/10 Good

Jessica

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Hot water took 20 minutes to warm up and then there was very little water pressure. Made it very difficult to shower. We ran out of toilet paper and had to call downstairs. We were only left two bath towels in our room and when we asked for more they told us there was no more and their delivery didn’t come. We had 4 people in our room. Bathroom wall has moldy peeling wallpaper. Disappointed in this place.
Stayed 1 night in Jan 2025

4/10 Poor

Kimberly

Liked: Staff & service
Stayed 3 nights in Dec 2024

8/10 Good

Latrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and close walking distance to Bryant park. Loved the Christmas decorations throughout the hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Valciria

Liked: Cleanliness, staff & service, property conditions & facilities
Great time, great location
Stayed 1 night in Dec 2024

6/10 Okay

Katie

Stayed 3 nights in Dec 2024

6/10 Okay

Sarah

Travelled with group
Liked: Cleanliness, property conditions & facilities
Heat and Hot Water Issues
The room was overly warm, and we weren’t able to turn the temperature down lower than 68 F. The room temperature was reading 75 F. I called the front desk, and they connected me to maintenance. Maintenance basically told me the only thing they could do is offer me a fan; however, they never brought the fan up. The shower also took forever to heat up, but the sink hot water was extremely hot. Other than these weird issues with the room and inadequate service from maintenance, the stay was good. The hotel is in an excellent location for Broadway and the Rockettes. The front desk was very nice.
Stayed 1 night in Dec 2024

6/10 Okay

Kelly, Bartlett

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Booked this hotel for the sole purpose to spend NYE in Times Square. Called before I booked and was told that I would be able to see the ball drop right outside the hotel. WAS NOT informed that they charged a $450 fee for this. To simply walk outside the FRONT DOOR. This was a complete scam on behalf of the hotel and nothing more than a money grab. Even their own workers confirmed this is an annual scam ran by the hotel. The hotel is dated and in need of a serious renovation. The rooms are HOT! The hotel controls the temps of the rooms and in the winter months the AC is turned off. It was 60 degrees the week of New Years and therefore the rooms are HOT! The heat is on constantly and when the temps dont support the need for that the hotel doesnt adjust. There is a window that "cracks" open but it was broken therfore we had to prop it open with a shoe to get any remote relief from the heat. An average room temp of 75 degrees is NOT comfortable. The rooms are dated in decor. All basic needs are met but if you are looking for a high end experience this hotel is NOT IT! Its only advantage is it is prime location and thats clearly what you pay for because its NOTHING else other than that. The staff was friendly and accommodating where they could be.
Stayed 5 nights in Dec 2024

4/10 Poor

Dolores

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We were issued 1 towel per day no bath robes even when we asked for them. We paid alot of money for poor service I’ve stayed in cheaper hotels with top of the line service compared to here. I will never book here again. It’s only good for location is all
Stayed 3 nights in Dec 2024

6/10 Okay

Naruyuki

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The front staff's response was not satisfactory. I requested cleaning for my room, but no matter how many times I asked, they showed no motivation and refused to comply. I also urgently requested nearly empty toilet paper and towels to be delivered, but they didn't do that either. It only seemed like they were shifting the responsibility onto the cleaning staff, which made me doubt whether communication between departments within the hotel is functioning properly. Additionally, during checkout, even though I specified my room number, they gave me a receipt for a different room, demonstrating a basic level of mistake that made me question their dedication. The night view from the room was nice, but that was the only positive aspect.
Stayed 5 nights in Dec 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pleasing to me and my family
Stayed 2 nights in Dec 2024

2/10 Terrible

Sklkim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

4/10 Poor

Shaun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The catfish of hotels , never again
Stayed 1 night in Dec 2024

6/10 Okay

Jeremy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great Location and staff but hotel needs updating.
Hotel needs a refresh, all areas just looking a little tired now. Cleaning wasn't great especially in the Bathroom. Hot water in the shower was a bit hit and miss, need to run the shower for a while but even that didn't always work. Reception staff however were great and very helpful. Location is brilliant.
Stayed 6 nights in Dec 2024

6/10 Okay

Michael KIUNE-CHOW

Great location
Stayed 3 nights in Dec 2024

2/10 Terrible

Roseann

Stayed 3 nights in Dec 2024

2/10 Terrible

Adam

Stayed 2 nights in Dec 2024

6/10 Okay

Daniel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Conveniente
Stayed 2 nights in Dec 2024

10/10 Excellent

Melissa

Travelled with family
The location was great!! Staff were helpful and courteous.
Stayed 3 nights in Dec 2024