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Heritage Hotel

2.5 star property

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Photo gallery for Heritage Hotel

Front of property
Lobby lounge
Fitness facility
Reception
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
  • 24/7 front desk

Explore the area

View in a map
18 West 25th Street, New York, NY, 10010
  • Place, 5th Avenue
    ‪1 min walk‬
  • Place, Madison Square Park
    ‪2 min walk‬
  • Place, Empire State Building
    ‪8 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪32 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(137 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(42 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 3 Single Beds, Non Smoking

Standard Room, 3 Single Beds, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 3 Single Beds, Non Smoking

8.2 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, 2 Full Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Full Beds, Non Smoking

7.4 out of 10
Good
(25 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Full Beds, Sofa, Non Smoking

Standard Room, 2 Full Beds, Sofa, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Full Beds, Sofa, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

In-room safe, desk, blackout curtains, iron/ironing board

Family Suite

8.8 out of 10
Excellent
(16 reviews)
  • 32 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Petite Room, 2 Double Beds, Non Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Petite Room, 2 Double Beds, Non Smoking

7.2 out of 10
Good
(30 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 1 King Bed, Empire State Building View

In-room safe, desk, blackout curtains, iron/ironing board

1 King Bed, Empire State Building View

8.4 out of 10
Very good
(18 reviews)
  • City view
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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  • Housekeeping
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About this property

Heritage Hotel

A 24-hour fitness centre, a 24-hour business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, a computer station and tour/ticket assistance. Housekeeping is available on request.
Heritage Hotel offers 111 accommodations with a safe and a hairdryer. Televisions come with premium satellite channels. Bathrooms include baths or showers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Heritage Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Free WiFi in public areas, a 24-hour gym and a 24-hour business centre are available.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Steps from Madison Square Park and 3 minutes on foot from Flatiron Building
A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business centre on site. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Heritage Hotel.

This New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking; discounts available

Things to do

  • 24-hour gym
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 11 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch TV with premium satellite channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:30 AM

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

You will be asked to provide the property with a copy of your government-issued photo ID after booking

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Heritage Hotel New York

Heritage Hotel Hotel

Heritage Hotel New York

Heritage Hotel Hotel New York

Heritage Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 770 out of 1750 reviews
Rating 8 - Good. 541 out of 1750 reviews
Rating 6 - Okay. 251 out of 1750 reviews
Rating 4 - Poor. 89 out of 1750 reviews
Rating 2 - Terrible. 99 out of 1750 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Abigail

Travelled with group
Liked: Cleanliness, staff & service, amenities
super friendly staff and in a pretty safe area. they upgraded us to a bigger room free of charge. let us leave are bags there for $8. easy walk to madison square garden
Stayed 1 night in Jan 2026

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly and great location
Stayed 1 night in Feb 2026

6/10 Okay

Kacianne

Travelled with partner
Liked: Cleanliness
Small room, however was all we needed for the night. Was clean and smelled good. Only complaint bathroom was freezzzingggg! There was cold air coming through window even though it was closed and locked, cant even call it a draft, felt like window was wide open.
Stayed 1 night in Jan 2026

8/10 Good

jon

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean Staff was great. would stay on a lower floor next time. Elevators were slow but expected for an older hotel. Wish they had coffee in the lobby - room coffee didnt work well. only because it was so cold outside it was difficult to just go out and get a coffee. i would definatly stay here again
Stayed 5 nights in Jan 2026

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, amenities
Nice hotel
Stayed 3 nights in Feb 2026

8/10 Good

Mackenzie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and kind. Only complaint is the towels were VERY small.
Stayed 2 nights in Jan 2026

6/10 Okay

Alexis

Travelled with group
Disliked: Cleanliness, amenities
It was ok. The only good thing about this hotel is the location. Old dirty room with dirty towels. I’m not mad but it wasn’t very comfortable especially after a week. For a few days it could be perfectly serviceable.
Stayed 7 nights in Jan 2026

10/10 Excellent

Darlyn

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
For the price & location I was looking for it was great deal. Room was clean, customer service was excellent.
Stayed 1 night in Jan 2026

10/10 Excellent

Isha

Stayed 1 night in Jan 2026

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great price, nice and hot shower. Very tight space, small 32” TV (static reception), and floor was a little uneven.
Stayed 1 night in Jan 2026

2/10 Terrible

Benjamin

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Worst hotel I ever stayed at
Stayed 2 nights in Jan 2026

10/10 Excellent

Anny

Stayed 1 night in Jan 2026

10/10 Excellent

Erick

Liked: Cleanliness, amenities, property conditions & facilities
Staff was dynamite, able to check in a little earlier than expected. Room was clean & comfy beds. Nice view of Empire State building. Bathroom was decent
Stayed 2 nights in Jan 2026

10/10 Excellent

Beverly

Stayed 5 nights in Jan 2026

2/10 Terrible

Giuseppe

Stayed 3 nights in Jan 2026

10/10 Excellent

hyekyung, Bedford

Travelled with family
Liked: Cleanliness, property conditions & facilities
All the staff are consistently kind. The front desk staff responded to every request with detailed and courteous assistance.
Stayed 2 nights in Jan 2026

10/10 Excellent

Mai

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Easy 2 min walk to many shops and restaurants
Stayed 1 night in Jan 2026

10/10 Excellent

Hansiel

Stayed 2 nights in Dec 2025

10/10 Excellent

Griffin

Liked: Cleanliness, amenities, property conditions & facilities
Good budget hotel
Stayed 2 nights in Jan 2026

8/10 Good

Rommel B

Stayed 3 nights in Jan 2026

8/10 Good

Kyle

Stayed 1 night in Jan 2026

8/10 Good

Christopher

Stayed 1 night in Jan 2026

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly , attentive service , clean room, good environment
Stayed 1 night in Jan 2026

8/10 Good

John

Stayed 1 night in Jan 2026

10/10 Excellent

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing and the hotel is subway central. The walls are a bit thin but that was a concern for our neighbours with our snoring lol. Always felt safe and highly recommend.
Stayed 2 nights in Jan 2026

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