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Holiday Inn Express - New York City Chelsea, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express - New York City Chelsea, an IHG Hotel

Exterior
Pillow-top beds, in-room safe, desk, blackout curtains
Property amenity
Exterior
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Breakfast included
  • Room service
    Room service
  • Gym
    Gym
  • Parking available
    Parking available
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
232 W 29th St, New York, NY, 10001
  • Madison Square Garden
    4 min walk
  • Macy's
    7 min walk
  • The High Line Park
    9 min walk
  • New York, NY (JFK-John F. Kennedy Intl.)
    56 min drive

Room options

View all photos for Standard Room, 1 King Bed, Jetted Tub (High Floor)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Jetted Tub (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, Accessible (Mobility, Accessible Tub)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds (High Floor)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, blackout curtains

Standard Room

  • Sleeps 2
  • 1 Single Bed

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About this property

Holiday Inn Express - New York City Chelsea, an IHG Hotel

Hotel with free breakfast, a short walk to Madison Square Garden
This smoke-free hotel features a fitness centre, self parking and a business centre. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, a TV in a common area and a front desk safe are on-site.
Holiday Inn Express - New York City Chelsea, an IHG Hotel offers 228 accommodations with a safe and coffee/tea makers. Beds feature pillowtop mattresses. 49-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the free breakfast at Holiday Inn Express - New York City Chelsea, an IHG Hotel. During your stay, you're just a quick walk from Madison Square Garden. Features include free WiFi in public areas, plus a gym and a business centre.
  • Free continental breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a gym
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 4-minute walk from Madison Square Garden and 11 minutes on foot from 5th Avenue
  • Dogs welcome for a fee
WiFi is free in public spaces. There's an onsite business centre. Free breakfast is served daily. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Holiday Inn Express - New York City Chelsea, an IHG Hotel. Parking is available for a fee. A complete renovation of Holiday Inn Express - New York City Chelsea, an IHG Hotel was completed in March 2024.

This 3-star New York hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 10:00 AM.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 55 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Multilingual staff

Business services

  • Business centre

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 15 floors
  • Built in 2005
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Weight limit: 70 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per accommodation, per stay
  • Destination fee: USD 22.95 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 55.00 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Madison Garden
Holiday Inn Express Madison Square
Holiday Inn Express Madison Square Garden
Holiday Inn Express Madison Square Garden Hotel
Holiday Inn Express Madison Square Garden Hotel New York
Holiday Inn Express Madison Square Garden New York
Madison Square Garden Holiday Inn Express
Madison Square Holiday Inn Express
Holiday Inn Express New York City Chelsea Hotel
Holiday Inn Express New York City Chelsea
Holiday Inn Express

Holiday Inn Express - New York City Chelsea, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 529 out of 1176 reviews" "
Rating 8 - Good. 374 out of 1176 reviews" "
Rating 6 - Okay. 141 out of 1176 reviews" "
Rating 4 - Poor. 62 out of 1176 reviews" "
Rating 2 - Terrible. 70 out of 1176 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, breakfast was ok, Wi-Fi was sporadic
Stayed 2 nights in Aug 2024

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The reception desk people were helpful and efficient. They understand the fast-paced nature of the business and handle it well. The room was clean and up to date. Shower was excellent. Plenty of hot water. Breakfast was of good quality, although the seating space was like flying coach, but it worked. There's a small patio in front of the hotel where you can breakfast or relax. Space is limited, but you can snag a table with umbrella if you're patient. We wanted a reasonably placed nice place to sleep near the Manhattan action and we found it here. Very adequate.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access to the center. Very nice breakfast
Stayed 4 nights in Aug 2024

2/10 Terrible

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I purchased through Expedia. Paid for parking and an upper floor. Arrived at hotel and they have no parking. I was instructed to park three blocks away. Had to drag my luggage three blocks to and from the hotel. Walking back to the hotel, passed by two other parking lots that were cheaper than where Holiday Inn informed me to park. Paid extra for an upper floor and there is not view. Had to look at an old building out the window. Took much longer to go up and down in the elevator. There were only two elevators. Breakfast items that should be hot were cold. Limited seats for breakfast for the number of guests and was very crowded.
Stayed 2 nights in Aug 2024

6/10 Okay

Fred

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was a quiet place to check in and sleep
Stayed 1 night in Jul 2024

4/10 Poor

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check-in, the employee told us that the water in the fridge was not free, but for sale. But, we noticed everyone else was taking the water bottles freely. Next day, another employee even let us take them freely too. How strange that the first employee told us that it had to be paid for. The towels initially set in our room were dirty. When we asked for more towels, the new ones were dirty too with a brown stain on it... I had to go downstairs twice about towels since the phone in our room would have trouble working (no dial tone, silence). And when it did work, no one picked up (twice). Our room had 2 beds. Both top covers had red stains on them, which looked really weird. Also, the walls are so thin! We could hear every sound from people slamming their doors, talking, yelling, laughing, etc. It sounded like there were other people in our room. It made it hard to sleep at night. When we visit NYC again, we will not stay here especially for the price we paid. Our experience was not great and uncomfortable considering what happened on our first day (water bottle and towels).
Stayed 4 nights in Aug 2024

8/10 Good

Massimo

Travelled with group
Liked: Cleanliness, amenities
Overall solid hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Chinzorig

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 4 nights in Aug 2024

8/10 Good

Bailly Guy Randolphe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for a first trip to NY.
Very nice and small hotel between midtown manhattan and Chelsea, at walking distance from the Madison Square Garden and Penn State station. Well located if you plan to visit NY’s key exhibitions, well connected to the metro lines. Check-in/out at the Hotel was easy. Breakfast is OK, a bit crowded in the morning given the small kitchen area but space at the terrace of the hotel helps a lot. Overall a 4-4.5/ 5 hotel I will definitely go back to if I am visiting NY again !
Stayed 2 nights in Aug 2024

8/10 Good

Mehdi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Great stay with a great breakfast
We came to NYC for a couples getaway. The hotel was clean and the staff were extremely helpful. We arrived early and the let us check in early. The continental breakfast was great with lots of options. My only complaint was our jetted tub didnt work and the elevators seemed to have problems so most days only 1 was running
Stayed 4 nights in Aug 2024

8/10 Good

Kalya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is small but clean. Deposit $150 USD for 3 nights. There is a safe for important items. Breakfast is good: bagel, bread, scrambled eggs, small baked potatoes, oats, milk, coffee, tea , cup cakes, apples, oranges. 10 minute walking to to Amtrak Penn station. Close to Times Squares, Empire State Building, Korea Town, Macy's.
Stayed 3 nights in Jul 2024

8/10 Good

Theresa

Liked: Cleanliness, property conditions & facilities, room comfort
Great service small room
Rooms are small no fridge in rooms. Staff is very nice and helpful. Breakfast was not bad, the coffee was delicious. I would stay there again
Stayed 4 nights in Aug 2024

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very professional and nice. The breakfast was most of the days great and saved us tons of time (my only suggestion is to add more vegetarian options). Rooms are very clean. the location is quite but still walking distance to Times Square. The metro station is right around the corner. The hotel was a great choice for our first trip to NY.
Stayed 4 nights in Aug 2024

8/10 Good

Lorelyn, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is generally clean but space is very cramped for 2 queen beds. Also great to have a bottle of water per person per day as well as continental breakfast included in the room rate. The street where it is located is convenient whether taking a subway or uber/lyft. There’s also a convenience store along 8th avenun however, that side is quite sketchy. Would recommend that guests stay on the side of 7th/6th avenue when looking for stores/dining options.
Stayed 3 nights in Aug 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great along with stay just people in New York not so nice. Enjoyed seeing Ground Zero which is what we wanted to do
Stayed 2 nights in Aug 2024

8/10 Good

Reyhanehalsadat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms very clean and qyite. The breakfast is great. Very close to metro station and time square.
Stayed 4 nights in Aug 2024

8/10 Good

laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Good breakfast options. Convenient location.
Stayed 5 nights in Aug 2024

10/10 Excellent

richard

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its close to subway, very quiet. Good Breakfast and bottle water are included.
Stayed 4 nights in Aug 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

4/10 Poor

Marie Ann

no comment
Stayed 7 nights in Jul 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
All good. The breakfast is express option
Stayed 4 nights in Jul 2024