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Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Exterior
Exterior
Interior
Pillow-top beds, in-room safe, desk, laptop workspace
City view

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Gym
  • Breakfast included
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
538 West 48th Street, New York, NY, 10036
  • Intrepid Sea, Air and Space Museum
    7 min walk
  • Print
    2 min walk
  • 50 St. Station (8th Av.)
    10 min walk
  • New York, NY (LGA-LaGuardia)
    44 min drive

Room options

View all photos for Standard Room, 2 Double Beds (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Extra Floor Space)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Standard Room, 1 King Bed with Sofa bed | Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Extra Floor Space)

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

Pillow-top beds, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Accessible (Communications, Roll-In Shower)

  • Sleeps 2
  • 1 Queen Bed

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Exterior

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Breakfast included
Free WiFi
Air conditioning
Housekeeping
3.8 out of 5, Good, (1451)
The price is €116
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Comfort Inn Manhattan - Midtown West

About this property

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel

Hotel with free breakfast, a short walk to Intrepid Sea, Air and Space Museum
Along with a 24-hour fitness centre, this smoke-free hotel has a 24-hour business centre and a business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and a 24-hour front desk are on-site.
Holiday Inn Express New York - Manhattan West Side, an IHG Hotel offers 177 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express New York - Manhattan West Side, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Intrepid Sea, Air and Space Museum. You'll find features such as free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Within a 15-minute walk of Times Square and Manhattan Cruise Terminal
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Express New York - Manhattan West Side, an IHG Hotel.

This New York hotel is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Languages

English, French, German, Italian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (USD 55 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free cot
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 55 per day (4265 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Manhattan Side
Holiday Inn Express Manhattan Side Hotel
Holiday Inn Express Manhattan Side Hotel New York West
Holiday Inn Express New York Manhattan West
Holiday Inn Express New York Manhattan West Side
New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side Hotel
Holiday Inn Express New York Manhattan West Side
Holiday Inn Express New York Manhattan West Side an IHG Hotel
"Holiday Inn Express New York Manhattan West Side an IHG Hotel"

Holiday Inn Express New York - Manhattan West Side, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 638 out of 1548 reviews" "
Rating 8 - Good. 443 out of 1548 reviews" "
Rating 6 - Okay. 253 out of 1548 reviews" "
Rating 4 - Poor. 113 out of 1548 reviews" "
Rating 2 - Terrible. 101 out of 1548 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alma, Laredo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very nice and helpful. We enjoyed our stay a lot.
Stayed 4 nights in Sep 2024

10/10 Excellent

Elizabeth

Liked: Staff & service, property conditions & facilities
Touria was wonderful at check in
Stayed 1 night in Sep 2024

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
This was in a great location however it was a little noisy outside in the mornings due to construction
Stayed 3 nights in Sep 2024

10/10 Excellent

Plax

Stayed 3 nights in Aug 2024

8/10 Good

Ashley

Liked: Staff & service
We had no issues with staff . Always very helpful and very friendly . Front entrance for check in .. too small . Lots of people hanging around waiting for flights . No room to really get to the check in desk . Staff are doing the best they can with what they have to work with .
Stayed 3 nights in Sep 2024

4/10 Poor

Christopher, Ladson

Travelled with family
Disliked: Staff & service
The property itself was.. okay. The area was.. okay. It's Hell's Kitchen. If you're expecting glitz and glamor, this isn't the area. There were highlights. The local bagel shop was amazing though crowded. Still worth the walk even though it was half a mile away. The hotel breakfast? Meh.. it was food.That's about as kind as I can be about it. But SUPER crowded. Actually, the whole place seemed crowded. There was a line at the desk every time I walked by. The big disappointment was finding out when I got there that I was booked for 9 nights when I was leaving in 2. Admittedly, that was my fault for not going through Travelocity more carefully. I will say, Travelocity did a great job trying to get it straightened out but.. since there was a 'no refund' in place from Holiday Inn, it was the most expensive hotel I didn't stay in for a week. That kinda tainted the experience quite a bit but I appreciate Travelocity's efforts very much.
Stayed 9 nights in Sep 2024

10/10 Excellent

Olmedo

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Jul 2024

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel- great view of the Edge from out of our window. Property cleaned daily. Wonderful convenient location- walking distance to the river, Broadway shows, Times Square, the Edge and subway. Useful to have breakfast provided but it is very busy so patience required. Good restaurants nearby. Friendly staff. Recommend if you’re looking for a good hotel in a convenient location at a reasonable price.
Stayed 5 nights in Sep 2024

8/10 Good

Albiato

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel nearest to cruise terminal that’s why we booked it, just a short 5 mins walk
Stayed 4 nights in Sep 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time - quiet and had a beautiful view
Stayed 1 night in Sep 2024

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time - was quiet with a beautiful view
Stayed 1 night in Sep 2024

6/10 Okay

Anne

Travelled with partner
Liked: Cleanliness, staff & service
The room we were in - 216 - there was constant noise from the fridge and i would say from the pipes...kept me up every night...and the fact you could not really regulate the AC was not great.
Stayed 7 nights in Aug 2024

8/10 Good

Jaehun

Stayed 3 nights in Aug 2024

8/10 Good

JOSEPH, Elkton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Sep 2024

8/10 Good

Roberto, Bothell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room is way too small. I paid for a city view but the window was so dirty that it was really hard view trough it. They are not prepare for a breakfast buffet so you gotta fight the for the food, besides the breakfast area it's very small. The employees are nice and helpful and the premises are clean in general. Even when it is an old building, it is well maintained.
Stayed 4 nights in Aug 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for your vacations
Stayed 2 nights in Sep 2024

6/10 Okay

Katelyn

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Kirsty

Stayed 4 nights in Aug 2024

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service
Very nice staff, great location for a cruise and nice buffet. What’s not to like about that 😄
Stayed 1 night in Sep 2024

10/10 Excellent

SUELY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location is fairly close to Times Square and Midtown but at the end of the day something closer is better. For the price it is a great option. Room very small.
Stayed 3 nights in Sep 2024

10/10 Excellent

SAJID

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Touria at the front desk was awesome. And the lady who did the check out at 12 noon on 5th was also very good. Awesome service v
Stayed 2 nights in Sep 2024

4/10 Poor

Hilda-ann

Liked: Cleanliness, staff & service
Our door did not lock properly. The elevator takes forever and the breakfast you wait so long to get food and there is no seating available.. you should cater for the amount of rooms you have and 2 elevators definitely not enough.!
Stayed 2 nights in Sep 2024

8/10 Good

JEMIMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 2 nights in Sep 2024

6/10 Okay

Darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024