6/10 Okay
Jeffrey
Travelled with family
21 Aug 2024
Disliked: Amenities, property conditions & facilities
Great location and clean, modern rooms BUT… AC was horrible and room would never drop below 73 and was musty. I hate to complain about this but somehow the small NYC sized suite was really stuffy and muggy. My wife and daughter used sheets only because it was so warm. I called twice and the engineer said that is what every room is like. My only other complaint is that the morning breakfast is a stressful mess. Way too few seats leave you standing and trying to eat in a chaotic scene. Also, the area is so small, no verification if your actually stay on at the hotel and way to little staff. The few staff members have to elbow their way through the crowd to see what is empty and then lines start forming awaiting refills. They actually have a waffle station which is insane. Please, pre-cook! It takes 3 minutes to make a waffle where most made two and…well do the math. The line was long and took 30 plus minutes to get a waffle. Making it worse, there was no room for a line and you are constantly pushed as people complain about, well, overall bad design. We almost skipped the “free” breakfast because it was so stressful but instead decided to arrive at 7am instead of 9am. A side note to the hotel, remove the laundry bins from the seating are and have your plate removing staff move quicker.
Jeffrey
Stayed 2 nights in Aug 2024
