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Hotel Hayden

4.0 star property

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Photo gallery for Hotel Hayden

Lobby sitting area
View from room
Egyptian cotton sheets, premium bedding, in-room safe, desk
Exterior
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Laundry
  • Gym
  • Free WiFi

Explore the area

Map
127 West 28th Street, New York, NY, 10001
  • Madison Square Garden
    ‪6 min walk‬
  • Empire State Building
    ‪10 min walk‬
  • Times Square
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪52 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Chelsea)

Egyptian cotton sheets, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Chelsea)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Accessible

Egyptian cotton sheets, premium bedding, in-room safe, desk

Superior Room, 2 Double Beds, Accessible

  • Sleeps 4
  • 2 Double Beds

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Exterior

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About this property

Hotel Hayden

Hotel with a 24-hour fitness centre, a short walk to Madison Square Garden
A 24-hour fitness centre, a 24-hour business centre and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a business centre, a meeting room and concierge services are on-site.
Hotel Hayden offers 122 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature Egyptian cotton sheets and premium bedding. 43-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Hotel Hayden's great location gets high marks from our customers. During your stay, you're just a quick walk from Madison Square Garden. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free WiFi
  • Self-parking available for a fee
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • Within a 10-minute walk of Madison Square Garden and 5th Avenue
  • Cats and dogs welcome for a fee
WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Hayden. Parking is available for a fee.

This 4-star New York hotel is smoke free.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 50 per night)
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay, plus a deposit of USD 75.00 per day
  • Only dogs and cats are allowed
  • Weight limit: 25 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 42.46 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room coffee
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 50 per night
  • Pet deposit: USD 75.00 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Hayden New York
Hayden New York
Hotel Hayden Hotel
Hotel Hayden New York
Hotel Hayden Hotel New York

Hotel Hayden Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 326 out of 1001 reviews
Rating 8 - Good. 290 out of 1001 reviews
Rating 6 - Okay. 191 out of 1001 reviews
Rating 4 - Poor. 104 out of 1001 reviews
Rating 2 - Terrible. 90 out of 1001 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in Jan 2025

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Hassan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with great services. Love that they hold your bags before check in and even after check out. The downside was 47$ nightly service fee on top of the booking
Stayed 2 nights in Jan 2025

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Shakira

Business traveller, Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay at Hotel Hayden. It’s right in the heart of Chelsea near everything. Great bars and food near by. Staff was courteous and welcoming. My only complaint if I had to note one was our heat in the room was acting weird blowing out cool air other than that I would definitely stay again.
Stayed 2 nights in Jan 2025

6/10 Okay

Noah

Stayed 1 night in Jan 2025

10/10 Excellent

Mariann

Liked: Cleanliness, property conditions & facilities
Very nice. Will return
Stayed 1 night in Dec 2024

10/10 Excellent

Vicky

Stayed 1 night in Sep 2024

10/10 Excellent

Errol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Brian, Levittown

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A little paint could go a long way
Stayed 1 night in Dec 2024

6/10 Okay

Gary

Stayed 2 nights in Dec 2024

8/10 Good

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Overall a good stay but could use some updates

Overall clean, but could use some updates. Mattress uneven.
Stayed 1 night in Dec 2024

4/10 Poor

Orlando

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience

terrible service, extremely uncomfortable beds, uncomfortable pillows too, too soft, has no odor extractor in the bathroom, heating makes noise in the room. extremely expensive for poor service.
Stayed 3 nights in Dec 2024

2/10 Terrible

Evans, Everett

Travelled with partner
Disliked: Staff & service, amenities
Rooms were cold, housekeeping didn’t clean, water wasn’t available, continental breakfast was stale.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

sweet place

it was nice ... clean... and good customer service
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

SHARLETTE, nantucket

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not up to standard. Beds are so small they arent queen beds . That was full beds. Bathroom need maintenance ( broken mirror, broken toilet tank lid, broken toilet paper holder , no shower curtain , shower ground all molded. Just so uncomfortable being inside my room . Bath robe too course , nothing of softness was in the robe . Will never stay there again .
Stayed 1 night in Dec 2024

6/10 Okay

Krissalee

Travelled with group
Liked: Cleanliness, staff & service
Good for just a quick one night stay. Nothing special but gets the job done. I am VERY picky with where i stay but because of holiday season all hotels were very expensive. This was a great price for a good one night stay. It was clean. Staff was helpful. Central area.
Stayed 1 night in Dec 2024

6/10 Okay

Kassem

Liked: Cleanliness, room comfort
Stayed 4 nights in Dec 2024

2/10 Terrible

Damjana

Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Experience at Hotel Hayden I recently stayed at Hotel Hayden in New York and had an incredibly disappointing experience. 1. Lack of Transparency: Upon arrival, we discovered the hotel was under construction, and the restaurant was closed—neither of which was communicated to us beforehand. 2. Room Issues: We paid extra for a room with two queen beds, but were “upgraded” to a king suite without being asked if we were okay sharing a bed. As two coworkers, this was uncomfortable and embarrassing. The pull-out sofa they offered as an alternative was extremely uncomfortable, not something you want after a long day. 3. Cleanliness Concerns: The room had visible stains on the sofa and chairs, and we found men’s hair in the bed—completely unacceptable for a hotel at this price point. 4. Breakfast: The breakfast was incredibly poor, barely worth mentioning. 5. Customer Service: At checkout, no one asked how our stay was. The lack of care and consideration was evident. For the price they charge, this hotel falls far below expectations. I would not recommend staying here.
Stayed 1 night in Dec 2024

8/10 Good

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very polite. The hotel was clean. The parking was difficult but not the hotels fault. The extra $50 charge at the end I didn’t know about was a surprise. But good location for what we wanted and a fair price.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I could not even stay the night in this hotel - from the smells, to cleanliness, to the lack of attentiveness and timeliness. Really all around the hotel could use work.
Stayed 3 nights in Dec 2024

10/10 Excellent

Stephen, Rock Hill

Liked: Cleanliness, staff & service, property conditions & facilities
Location. Ambiance
Stayed 2 nights in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warning! Do not stay here!

DO NOT STAY here! Would you pay $500 per night at a place that doesnt not have drinking water available? No fountains. No store. If you are lucky they might have a some bottled water they bought at the CVS down the street. Has to be a health code violation. When you ask them about water they just say "sorry we dont have any". $500 per night for this? Crazy.
Stayed 3 nights in Dec 2024