6/10 Okay
joy
Travelled with family and small children
19 Oct 2024
Liked: Cleanliness, staff & service
Obviously, the Paramount location with its proximity to Times Square is wonderful! Unfortunately, the hotel was covered in scaffolding and there were workman walking past our 12th floor window frequently. That was unsettling as well as the construction noise right outside our window. The room was adequate. Unfortunately the rate was exorbitant due to Comicon. Bathcloths were available upon request. There was no coffeemaker in room. The biggest inconvenience was the lack of ice buckets in the hotel. It was necessary to go to fourth floor a collect ice in a flimsy plastic bag. Then where do you put it? In the sink? How about brushing your teeth... then where. Totally unsatisfactory. After speaking with hotel manager, Keifer Brazilia, I was MUCH happier. He listened to my concerns and made adjustments to my bill for my inconveniences. He was tremendous! The staff was exceptional! Room certainly not worth $600 per night... but staff eased the pain! ( literally, as the provided instant ice packs for my injured back. ) If Mr is promoted to general manager.... I MIGHT return
joy
Stayed 4 nights in Oct 2024