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Refinery Hotel

5.0 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Refinery Hotel

Terrace/patio
2 bars/lounges, lobby lounge, rooftop bar
Deluxe Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar
Breakfast, lunch, dinner served; American cuisine
2 bars/lounges, lobby lounge, rooftop bar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Pet-friendly
    Pet-friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Gym
    Gym

Explore the area

Map
63 W 38th St, New York, New York, NY, 10018
  • 5th Avenue
    4 min walk
  • Macy's
    4 min walk
  • Bryant Park
    5 min walk
  • New York, NY (LGA-LaGuardia)
    22 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Atelier Executive Suite

Atelier Executive Suite | Frette Italian sheets, premium bedding, down duvets, minibar

Atelier Executive Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 Queen Bed

Studio, 1 Queen Bed | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Queen Beds

Studio, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Studio, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Frette Italian sheets, premium bedding, down duvets, minibar

Deluxe Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Refinery Hotel

Luxury New York hotel in Manhattan with bars
A restaurant, 2 bars/lounges and a fitness centre are available at this smoke-free hotel. Other amenities include a rooftop terrace, a coffee shop/cafe and self parking.
Refinery Hotel offers 197 air-conditioned accommodations with iPod docking stations and minibars. Beds feature Frette Italian sheets, down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films.

Bathrooms include dressing gowns, designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include laptop-compatible safes and an iron/ironing board. Fridges, in-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at Refinery Hotel. During your stay, you're just a quick walk from 5th Avenue. 2 bars, a restaurant and a gym are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Enjoy American cuisine while dining at Parker and Quinn
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have really good things to say about the accommodation, from the spaciousness and overall comfort to the comfy beds and cleanliness
  • Just a 4-minute walk from 5th Avenue and 5 minutes on foot from Bryant Park
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a coffee shop/cafe. You can unwind with a drink at one of the 2 bars/lounges. A fitness centre, a rooftop terrace, and a vending machine are also featured at the luxury Refinery Hotel. For a fee, parking is available.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily.
Parker and Quinn – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Winnies – On-site lobby lounge. Open daily.
Rooftop Bar – This rooftop bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Languages

Arabic, English, French, Italian, Polish, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Secured parking on site (USD 72 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 20 to 30 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Parker and Quinn
  • Rooftop Bar
  • Winnies

Family friendly

  • Free cot
  • Refrigerator on request
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Built in 1912
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Limited room service
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.64 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Health club access
  • Internet access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 20 to 30 per person
  • Secured self-parking fee: USD 72 per day
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Refinery
Refinery Hotel
Refinery Hotel New York
Refinery New York
Refinery
Refinery Hotel Hotel
Refinery Hotel New York
Refinery Hotel Hotel New York

Refinery Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 660 out of 1000 reviews" "
Rating 8 - Good. 201 out of 1000 reviews" "
Rating 6 - Okay. 74 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lux experience for price
Spacious rooms with high ceilings
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very pleasant helpful. Would definitely recommend. Rooftop bar is great as well.
Stayed 3 nights in Aug 2024

4/10 Poor

Niall

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very disappointed. We were excited to try this hotel for the first time as we visit NYC frequently. After checking in, we were told the the rooftop bar and restaurant would be unavailable for our stay. They didn't tell us in advance or before we checked in. So, our plans to meet friends and have dinner on the rooftop were cancelled. We wouldn't have stayed had we known.. They were sneaky in not telling us. The gym is a closet with a tiny window. If a nice gym is important, this place is not for you. The downstairs restaurant was very nice and the food was good. Recommended. The room was a little tired and very dark. Our sink leaked on the floor each time it was used. But the room was acceptable, just not impressive.
Stayed 1 night in Aug 2024

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Refinery for 10 nights as a family of 3. The room was spacious, clean, and safe. We don’t typically ask a lot of our hotel stays and didn’t this time, however, the staff at the hotel checked on us frequently to ask if there was anything they could do for us. The location is great if you want to be in midtown, not in Times Square…but close enough to walk to it. I would recommend the hotel to others looking for a similar stay.
Stayed 10 nights in Aug 2024

6/10 Okay

azhand, Waban

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We did not receive any VIP treatment. Also the couch in the room was so dirty with stains. The staff was nice and covered our parking and room tax, but it was definitely not a 5 star experience!
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with great staff in a great location! We already made plans to return in the fall.
Stayed 2 nights in Jul 2024

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel avoid the Parker and Quinn bar
I have stayed at The Refinery with friends several times. This was a weekend getaway with my husband for his birthday. We enjoyed the stay. The front desk and staff are lovely. We had an issue with the bartender at Parker and Quinn who was very rude and belittled me. I will never return. The hotel was horrified by his behavior and the manager of the restaurant reached out. Although they all did their best to rectify his terrible behavior, the night was ruined. It is a shame. My advice would be to go to the hotel. Morgan the manager is lovely and super helpful but have drinks elsewhere.
Stayed 2 nights in Aug 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Sumeet Dhul and wife Sonia and Daughter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, some attentive staff such as Morgan/Lucy. Resort fees high for value received plus rooftop is managed by separate company to the hotel which shows in their complacent service and attitude
Stayed 7 nights in Jul 2024

8/10 Good

Gleb

Travelled with family and small children
Room was dirty upon arrival. Floor had not been cleaned, found lots of dirt on the floor, including a sewing needle. Did not receive any VIP benefits
Stayed 2 nights in Jul 2024

4/10 Poor

Vasilisa

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Don’t book if you want to sleep in. Horrible noice insulation. Booked this place for the amount of good reviews. The place is really captivating at first as the design is very cool. Once we arrived to our floor , we could smell moist everywhere. Every night sheets felt like they are wet. It’s twice as humid as outside. In the room huge painting almost fell on me as it wasn’t attached to the wall, revealing open cut wires that were originally supposed to light up the painting. Small mirror in the bathroom with light doesn’t work. I found a hair pin on the carpet and stains on some towels. And the cherry on the top is the very heavy room entrance doors that slam every time you use them, so every door that was coming in and out slams so loud that it’s impossible to sleep. Housekeeping kept coming in our room since 8 am on the first nights and slamming doors near by our room, eventually we put a sign to not disturb, and so did all of our neighbors
Stayed 1 night in Aug 2024

10/10 Excellent

Anneliese

Stayed 1 night in Jul 2024

8/10 Good

G

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

Giovanni

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice staff clean good very good
Stayed 3 nights in Jul 2024

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spacious room
Room was unreal and spacious and comfortable with super tall ceilings. We loved the historic but contemporary design. The rooftop restaurant is a real experience. We had a wonderful stay. Only slight critique is that the check in took a bit longer than I had hoped but they probably got a little surge of people in.
Stayed 1 night in Jul 2024

10/10 Excellent

Jusbyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Hotel was great. Will stay again.
Stayed 2 nights in Jul 2024

10/10 Excellent

Michael Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of 3 stayed for 6 nights. The staff was so friendly thoughtful and helpful. Easy access to subway, shopping and tons of food options. Room was quiet and clean. Highly recommend for couples or families. Would stay there again.
Stayed 6 nights in Jul 2024

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Aamir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2024

8/10 Good

gregg

Stayed 2 nights in Jul 2024

8/10 Good

Sam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room way too small.
Stayed 2 nights in Apr 2024

8/10 Good

Shibani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at Refinery , good sized rooms with all facilities. Good size clean and comfortable beds. Only needed better vacuuming of the room as I’m allergic to dust, which was taken care once told. Room was cleaned on a daily basis and was very comfortable. Staff was very helpful and friendly. The hotels rooftop bar n dining was fantastic buzzing with a lot of people. Overall a wonderful stay.
Stayed 4 nights in Jul 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very nice and helpful, the hotel was beautiful, our room was so nice and big for a NY room. Thank you for taking care of my family and I
Stayed 2 nights in Jul 2024