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Sheraton New York Times Square Hotel

4.0 star property

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Photo gallery for Sheraton New York Times Square Hotel

Exterior
Premium bedding, pillow-top beds, in-room safe, desk
Premium bedding, pillow-top beds, in-room safe, desk
Exterior
55-inch flat-screen TV with cable channels, TV, pay films

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Pet-friendly
  • Housekeeping

Explore the area

Map
811 7th Ave, New York, NY, 10019
  • Broadway
    ‪2 min walk‬
  • Times Square
    ‪5 min walk‬
  • Rockefeller Center
    ‪9 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪36 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 Queen Bed

Traditional Room, 1 Queen Bed | Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 Queen Bed

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 1 King Bed

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Premium bedding, pillow-top beds, in-room safe, desk

Superior Room, 2 Double Beds

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 1 King Bed, Non Smoking, City View

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Non Smoking, City View

Premium bedding, pillow-top beds, in-room safe, desk

Premier Room, 2 Double Beds, Non Smoking, City View

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View

Premium bedding, pillow-top beds, in-room safe, desk

Club Room, 1 King Bed, City View

  • City view
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Traditional Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)

  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 2 Double Beds, City View

Premium bedding, pillow-top beds, in-room safe, desk

Club Room, 2 Double Beds, City View

  • City view
  • 23 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, desk

Executive Suite, 1 Bedroom, Non Smoking

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Sheraton New York Times Square Hotel

Hotel with a 24-hour fitness centre, steps from Broadway
This smoke-free hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a conference centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Sheraton New York Times Square Hotel offers 1780 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Sheraton New York Times Square Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Broadway. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Hudson Market, a café that serves American cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the local sightseeing and the clean guestrooms
  • Steps from Broadway and Broadway Theatre
  • Dogs welcome for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A business centre and 33 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 36000 square feet (3344 square metres) and includes a conference centre. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton New York Times Square Hotel. Parking is available for a fee.

This New York hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:30 AM.
Hudson Market – This café specialises in American cuisine and only serves breakfast.
Library Bar – This café specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 19.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:30 AM on weekends; USD 35 to 40 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hudson Market
  • Library Bar

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • Free cot
  • Grocery/convenience store
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 33 meeting rooms
  • Business centre
  • Conference centre (36,000 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Raised toilet seat
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 24 January 2025 to 30 June 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Lobby
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 to 40 per person
  • Fee for in-room wireless Internet: USD 19.95 per day (rates may vary)
  • Self-parking fee: USD 75 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 62 mi (100 km) of the property will not be allowed to check in
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton New York Times Square
New York Times Square Sheraton
Sheraton New York City
Sheraton Hotel New York Times Square
Sheraton New York Times Square
Sheraton New York Times Square Hotel
New York City Sheraton
Sheraton Hotel New York
Sheraton New York Times Square
Sheraton New York Hotel & Towers
Sheraton New York Hotel And Towers
Sheraton New York Towers
Sheraton New York Times Square Hotel Hotel
Sheraton New York Times Square Hotel New York
Sheraton New York Times Square Hotel Hotel New York

Sheraton New York Times Square Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1351 out of 3421 reviews
Rating 8 - Good. 873 out of 3421 reviews
Rating 6 - Okay. 590 out of 3421 reviews
Rating 4 - Poor. 290 out of 3421 reviews
Rating 2 - Terrible. 317 out of 3421 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Kortney

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This property has gone way downhill in the past few years. It has a great location. No restaurant. And it’s old and dingy. I will never stay here again.
Stayed 3 nights in Jan 2025

2/10 Terrible

Mikyoung

Stayed 3 nights in Jan 2025

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing post holiday visit
The staff was incredibly friendly and helpful. Check-in was ready early when we got there. They held our bags on check-out day for a very small bag fee so we could go around the city with no bags. We had a wonderful time visiting NYC seeing a show and the Statue of Liberty.
Stayed 1 night in Jan 2025

10/10 Excellent

Carmen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love stay at Sheraton New York Times Square
Stayed 4 nights in Jan 2025

10/10 Excellent

Yahaira

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, clean rooms and comfortable stay.
Stayed 1 night in Nov 2024

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Bobbi

Stayed 2 nights in Dec 2024

10/10 Excellent

Bruce

Great location
Stayed 4 nights in Dec 2024

10/10 Excellent

Andrea Somoza

Stayed 4 nights in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We came for a four day trip with our 15 year old daughter. The hotel was in a great location. The staff was very nice and helpful. The room was nice. We asked for a higher floor with a city view. It was great!! The room was clean and comfortable. No fridge but besides that …perfect. Would definitely stay there again.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Mark

Travelled with family
Liked: Staff & service, property conditions & facilities
Everybody at the hotel was very nice. Except the person who checked us in. She did let us check in at 10am but gave us the smallest room in the hotel. There was space for the beds and nothing else. Every other room in the hotel had a desk and more space. Ours was so uncomfortable we went to the bar to relax. The bathroom didn’t allow me and my wife to be in there at the same time. I know this is NYC but we saw other rooms on the same floor and they were all bigger inside. Every single one. Other than that it was great. Very good location a few blocks from everything we wanted to see in midtown. Subway across the street. Junior’s was close…Broadway was close. The park, Rockefeller all very close. We won’t stay here again with 4 people in a room though.
Stayed 5 nights in Jan 2025

8/10 Good

SHARAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again
Stayed 15 nights in Dec 2024

4/10 Poor

Enjeel

Disliked: Cleanliness, property conditions & facilities
The room was always cold even when we put the heat on. When room cleaning lady comes in they would turn the heat down
Stayed 3 nights in Jan 2025

10/10 Excellent

KerryLynn

Stayed 1 night in Jan 2025

8/10 Good

Milton

Stayed 3 nights in Jan 2025

10/10 Excellent

Tonya, Martinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Malia

Travelled with family
Disliked: Cleanliness
The Starbucks in the hotel was very convienant and the employees there were excellent. The hotel area is in a perfect spot in NYC! However, the cleanliness in the rooms were very poor and could be improved. We had spotting on our fresh sheets multiple times, other items from previous guests were in the room, the floors were dirty, and the shower walls were dirty. The front desk staff were not always the nicest either, and the attitudes could be changed.
Stayed 4 nights in Dec 2024

10/10 Excellent

Bibiana M

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 6 nights in Dec 2024

6/10 Okay

Emily, Chapel Hill

Travelled with family
They give you a $30 resort credit to be used everyday in the bar or restaurant but you have to stand in line for an hour to get coffee. We were never able to spend the credit. Basically we paid an extra $30 every night. It was annoying and the room was old
Stayed 5 nights in Dec 2024

10/10 Excellent

Scott Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor cleaning Not comfortable the rooms
Stayed 4 nights in Jan 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Dec 2024