4/10 Poor
Robert
Travelled with family
2 Nov 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We will not be staying at The Lombardy ever again.
Rated a 4-star hotel, our room (2-queen studio) was on par with 2- or 3-star chain hotel rooms we've stayed in. The room was not at all welcoming. The amenities in the room, while adequate, were basic; nothing notable, no charm, no character. The room decor was nothing like the pictures on The Lombardy website. The website boasts, "There are no two rooms alike at The Lombardy, and fans of design would appreciate this" ... only fans of a minimalist perspective would appreciate this all white, fake wood floor room.
The room was clean, and the bathroom was updated, but there was no place to put out one's toiletries. While the room is advertised as 'accommodating 3,' the walk-in closet sized kitchenette had 2 and only 2 of everything (e.g., 2 glasses, 2 coffee mugs, 2 spoons, 2 bottles of water, etc). It did have a coffee machine, no coffee was provided. (Even 2-star hotels provide coffee.)
Rated a 4-star hotel, and priced as one, we expected a very different experience.
Robert
Stayed 2 nights in Oct 2024