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3.7 out of 5

"The location was great, so close to all the main sites. Overall experience was very good. Would definitely consider staying here again. The views of t ... " More

By a verified traveller on Wed 27 Feb 2019

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Hotel Description

Our customers tell us they enjoy The Paul Hotel NYC's walkable location. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • To-go breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 15-minute walk of Empire State Building and Union Square Park
  • Airport shuttle service available for a fee

The Paul Hotel NYC ratings based on 7 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Paul Hotel NYC

Everyone (2) Couples (2)
5 out of 5
The location was great, so close to all the main sites. Overall experience was very good. Would definitely consider staying here again. The views of the empire state from the room were breathtaking, especially on presidents Day when it was lit up!

Posted by on 27 Feb 2019

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Comment from Hotel Management

1 Mar 2019 by Aika M

Dear guest, Thank you for taking the time to share with us your experience while staying with us at the PAUL hotel. I am very glad to know that you enjoyed your overall stay. We pride ourselves in providing excellent service and we appreciate that you were able to enjoy the comfort of our rooms and location of the hotel. Best regards,

1 out of 5
Ich wurde nach zwei Tagen umquartiert in ein anderes Hotel ohne Begründung und gegen meinem Willen.

Posted by on 30 Jan 2023

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Comment from Hotel Management

9 Feb 2023 by Uday

Dear Guest,Thank you for such a constructive review of your stay at The Paul Hotel. Our ultimate endeavor is to make our guests comfortable with the best offerings and its rather unfortunate that we haven't succeeded in meeting your expectations. My sincere apologies for the reported inconvenience. I will make it a point to take this up with my team and address the details of your feedback better. I hope you give us another opportunity to welcome you back for a more memorable experience at The Paul Hotel. Best Regards,

2 out of 5
Lärm, defekte Fenster, Zimmer werden manchmal nicht gereinigt, sehr kleine Zimmer, Sauberkeit hat viel Potential. Fazit: Wir haben uns gar nicht wohl gefühlt

Posted by on 31 May 2022

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Comment from Hotel Management

20 Jul 2022 by Best, The Paul Front Desk.

Hi Patrick, On behalf of the entire team, we are sorry your experience didn't go as planned. We apologize for the inconvenience and wish you safe travels.

4 out of 5

Posted by on 11 Dec 2019

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Comment from Hotel Management

13 Dec 2019 by Guest Service Associate

Thank you for rating us.

4 out of 5
Sijainti priima. Rakennusmelu miinusta.siisti. hyvä hinta laatu suhde.

Posted by on 3 Nov 2019

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Comment from Hotel Management

7 Nov 2019 by Guest Service & Sales Associate

Dear Valued Guest, Thank you for sharing your feedback and for rating us. We are glad you enjoyed your time at The Paul and look forward to your next visit. Warm Regards, Aleksandra Guest Service & Sales Associate The Paul Hotel

5 out of 5

Posted by on 28 Sep 2019

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Comment from Hotel Management

2 Oct 2019 by Guest Service Associate

Thank you for your generous rating!

5 out of 5
Sehr schönes Hotel! Im Zimmer hat man viel Platz. Eine sehr schöne Aussicht und sehr bequem. 15 Minuten zu Fuss zum Times Square, 5 Min zu Fuss zum Empire State Building. U-Bahn in der Nähe. Hilfsbereites Personal. Gerne wieder!

Posted by on 24 Sep 2019

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Comment from Hotel Management

25 Sep 2019 by Guest Service & Sales Associate

Dear Valued Guest, Thank you for taking the time to share your positive feedback and for your generous rating. We are glad you enjoyed your stay, and especially our front desk service, location, and views of NYC. We hope you will stay with us again in the near future. Warm Regards, Aleksandra Guest Service & Sales Associate The Paul Hotel

Renovations + Closures

This property is closed from 14 March 2023 to 31 July 2024 (dates subject to change).

This property will be closed from 28 February 2023 to 31 March 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly The Paul Hotel NYC. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This Art Deco New York hotel is smoke free.

  • 1 building
  • 122 guestrooms or units
  • 22 levels
  • Conference rooms
  • Built in 2014
  • Terrace on the roof
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Offsite parking discounted rates available

Transport

  • Train station: New York W 32nd St. Station (0.3 km / 0.2 mi)
  • Metro station: 28 St. Station (Broadway) (0.1 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

The Paul Hotel NYC offers 122 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

  • iPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a to-go breakfast daily from 7:30 AM to 10:00 AM.

The Paul Hotel NYC has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Wheelchair-accessible public bathroom
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to lift
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities on-site
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Children stay free - maximum age 10
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Choice)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 72 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00 per stay
  • Resort fee: USD 21.72 per accommodation, per night

The resort fee includes:

  • Business centre/computer access
  • Housekeeping
  • In-room bottled water
  • In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately USD 18.00 for adults and from USD 18.00 for children
  • Airport shuttle fee: USD 22.00 per person (one way)
  • Self-parking fee: USD 45.00 per day
  • Nearby parking fee: USD 45.00 per day (984 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: USD 150.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Paul Hotel New York
  • Paul Hotel
  • Paul Hotel NYC-Chelsea
  • Paul NYC-Chelsea
  • The Paul an Ascend Hotel Collection Member
  • Paul Hotel NYC-Chelsea New York
  • Paul NYC-Chelsea New York
  • The Paul Hotel NYC Hotel
  • The Paul Hotel NYC New York
  • The Paul Hotel NYC Hotel New York
  • The Paul Hotel NYC Chelsea Ascend Hotel Collection
  • The Paul Hotel NYC Chelsea an Ascend Hotel Collection Member

You should know

  • Up to 2 children aged 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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