6/10 Okay
Eric, Kansas City
Travelled with partner
3 Nov 2024
Disliked: Amenities
This hotel and room met our needs perfectly well and, in some regards, far surpassed it. The hotel borders the southern edge of the 9/11 Memorial. The wide view from our room, facing north on the 19th floor, was spectacular. The fountain pool and Freedom Tower and the Occulous and the NY skyline beyond looked like a wall-sized piece of art. Gorgeous.
Everything in the room worked and was good: comfortable bed, good shower, working television, easy temperature control. Lots of light.
Given the price and locale, I would stay here again.
Like others, my only criticism would be its general upkeep. Shower could you use a deeper cleaning. Our toilet seat could use replacing and, frankly, all the public spaces could use brightening because while the rooms are bright and normal, the rest of the place is nightclub dark. There’s a lot of black everywhere, from what i assume are the glassy black marble floors to the dark lobby walls and dark halls to blackish elevators.The designer was probably going for hip, but it comes off as just dark and kind of disorienting, seriously, like you’ve left NYC outside and are now entering this dark mysterious tower.
The front desk staff (on the 5th floor, BTW, no ground floor lobby) seem to take on that same NY club aloofness - not unfriendly, as others have written, but just distant, radiating an air that you’re lucky to be here at the exclusive Washington and won’t think twice once you’re gone. But, hey, welcome to NY!
Eric
Stayed 2 nights in Oct 2024