2/10 Terrible
Angela
Travelled with partner
8 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Don't waste your time/money staying here! It ruined our first trip to NYC. We had to find different accommodations because the property was extremely disappointing. We checked in and within seconds of opening the room door we seen 5 cockroaches. We immediately took our luggage to the lobby and requested another room. We were showed 4 other available rooms on a different floor but we were still finding roaches. Out of the five rooms only one "seemed" to not have any roaches but we were wrong. We had to clean out the fridge and found a dead cockroach and mold in the freezer. The shower floor was very dirty and we also cleaned it but still didn’t use it. It was very late when we checked in and the manager wasn't available to request a refund till the next morning.
The very short one night stay was the most uncomfortable night ever and it was difficult to get rest thinking of the cockroaches. We didn't even want to unzip our luggage just because we didn't want any nymph or adult cockroaches to crawl into our luggage. With little to no sleep, I called Orbitz the moment I knew the manager of the hotel would be in that following morning. I requested that we check out and a refund for stay. The manager wanted to only refund the remaining nights but eventually agreed to refund the one night stay as well. I had explained that I had over 20 pictures of all the roaches we had seen. The worst was when I seen I had a nymph cockroach on the bedsheets were I had tried to sleep that night.
Angela
Stayed 2 nights in Dec 2024