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Borough Arms Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Borough Arms Hotel

Deluxe Suite | Iron/ironing board, free WiFi, bed sheets
Breakfast, lunch, dinner served; British cuisine
Deluxe Suite | Bathroom | Free toiletries, hair dryer, towels
Breakfast, lunch, dinner served; British cuisine
Street view

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Breakfast available
  • Parking included

Explore the area

Map
26 King Street, Newcastle-Under-Lyme, England, ST5 1HX
  • New Vic Theatre
    3 min drive
  • Keele University
    3 min drive
  • Royal Stoke University Hospital
    4 min drive
  • Manchester (MAN)
    37 min drive

Room options

View all photos for Deluxe Suite

Deluxe Suite | Iron/ironing board, free WiFi, bed sheets

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Ensuite

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, Ensuite

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Quadruple Room

Iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Single Room, Ensuite

Standard Single Room, Ensuite | Iron/ironing board, free WiFi, bed sheets

Standard Single Room, Ensuite

  • Sleeps 1
  • 1 Single Bed

Similar properties

Exterior

Holiday Inn Express Stoke On Trent, an IHG Hotel

Breakfast included
Pet-friendly
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1004)
The price is €71
for 1 night
includes taxes & fees
6 Jan - 7 Jan
Holiday Inn Express Stoke On Trent, an IHG Hotel

About this property

Borough Arms Hotel

Hotel in Newcastle-Under-Lyme with 24-hour front desk and restaurant
Along with a restaurant, this smoke-free hotel has a bar/lounge and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and express check-out are on-site.
Borough Arms Hotel offers 40 accommodations with coffee/tea makers and free toiletries. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers. This Newcastle-Under-Lyme hotel provides complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at Borough Arms Hotel. During your stay, you'll be within walking distance of New Vic Theatre. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at Ostler Restaurant
  • Full breakfast served weekends for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Guests have great things to say about the value of their stay and the helpful staff
  • Just a 3-minute drive from Loomer Road Stadium and a few minutes from New Vic Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Borough Arms Hotel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

This 3-star Newcastle-Under-Lyme hotel is smoke free.

For a fee, guests can enjoy a full breakfast on weekends from 7:00 AM and 9:00 AM.
Ostler Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Gladstone Lounge Bar – This pub only serves lunch. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Weekend full breakfast available 7:00 AM to 9:00 AM for a fee: GBP 9.50 for adults and GBP 6.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Gladstone Lounge Bar
  • Ostler Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Heating
  • Iron/ironing board on request
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Early check-in subject to availability
Early check-in fee: GBP 15.00
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: GBP 15.00 for check-in between 11:00 AM and noon
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 9.50 for adults and from GBP 6.95 for children
  • Early check-in fee: GBP 15.00 (subject to availability)
  • Late check-in fee: GBP 15.00 for check-in between 11:00 AM and noon
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Front desk staff will greet guests on arrival.

Property is also known as

Borough Arms Hotel Hotel
Borough Arms Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Newcastle-Under-Lyme
Borough Hotel
Borough Arms Hotel Newcastle-Under-Lyme
Borough Arms Hotel Hotel Newcastle-Under-Lyme

Borough Arms Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 56 out of 210 reviews" "
Rating 8 - Good. 79 out of 210 reviews" "
Rating 6 - Okay. 48 out of 210 reviews" "
Rating 4 - Poor. 18 out of 210 reviews" "
Rating 2 - Terrible. 9 out of 210 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel we felt was a bit tied. Had a problem with the heated towel rail which I made them aware of. Staff were ok and the parking was good. It was conveniently situated being in walking distant of the town.
Stayed 3 nights in Sep 2024

4/10 Poor

Eberechukwu

Disliked: Cleanliness, staff & service, property conditions & facilities
It's a cool property, but poor staff communication. I paid for breakfast but was not told breakfast ends by 9am, unlike in other hotels where breakfast extends to 10am. I was also issued the wrong receipt from a rude receptionist.
Stayed 1 night in Sep 2024

6/10 Okay

Lawrence

Liked: Staff & service
Ok for a one night stay, and probably ok for the price. Good for builders etc. would I stay again only if it was the only thing available
Stayed 1 night in Aug 2024

8/10 Good

Darren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all amazing! Full of local knowledge and really helpful. My room wasn't one from the website, clean but basic. Nothing to complain about for sure. Only tiny issue is the car parking. I had to park away from the hotel by day, and got the final space at night. Again - not a disaster. Would for sure stay here again
Stayed 1 night in Aug 2024

8/10 Good

Robert

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great for the price (£70 for the night). The wall's have absolutely no sound proof so can hear everything next door. The room itself is nice and spacious, with coffee etc. The cooked breakfast was a highlight and would give 5* for this. Was 9.50 a person and included tea/ coffee and orange and apple juice. Would fully recommend to anyone okay with being to hear the person next door
Stayed 1 night in Aug 2024

8/10 Good

A

Liked: Cleanliness, staff & service, room comfort
Kindly staff, but moderate room and bathroom.
Very helpful and friendly receptipn staff. Room was nothing exceptional with fairly poor bathroom provisions, in particular no shower gel/shampoo. Nothing outstanding, but nice people.
Stayed 1 night in Aug 2024

10/10 Excellent

zach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jul 2024

10/10 Excellent

Jack

Liked: Cleanliness, staff & service
Alittle outdated but doable
Stayed 1 night in Jul 2024

6/10 Okay

Rebecca

Stayed 1 night in Jul 2024

10/10 Excellent

Richard Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good value traditional hotel..Good parking , sadly no time for Breakfast!
Stayed 1 night in May 2024

2/10 Terrible

vanessa

Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

sue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Newcastle under lyme
Had a great time at the hotel friendly staff comfortable bed, we had lunch before we went to the theatre. The breakfast was lovely as well you can have continental and full English.
Stayed 1 night in Jun 2024

2/10 Terrible

Mariam

Stayed 1 night in Jun 2024

6/10 Okay

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My room was on the top floor, no lift, room was cold. My partner struggled to get into the shower as the doors didn’t give good access and the shower was raised about 1ft leaving it dangerous when stepping out, fear of slipping. Staff however helpful and friendly.
Stayed 1 night in May 2024

10/10 Excellent

Wendy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient for town centre.
Stayed 1 night in May 2024

6/10 Okay

Lauren

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Marjorie

Travelled with family
Liked: Staff & service, room comfort
Was given a room in the Anex across the car park . It was terrible, cold and dirty but I told the lady receptionist the next day and she was lovely. She moved us into the main hotel and gave us a lovely room which was clean and warm and the bed was comfy. Only complaint was thick dust in top of radiator.
Stayed 2 nights in Mar 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel was very tired looking. Parking was very difficult. It was noisy on the main Road and with the streetlights outside the room was never dark
Stayed 1 night in Mar 2024

8/10 Good

King

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite and well connected to the under-lyne town centre. But around the area it was mainly all road there wasn't a nice place to have a walk. Appart from that all good.
Stayed 1 night in Mar 2024

8/10 Good

GUY

Stayed 1 night in Feb 2024

6/10 Okay

Matt

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed in room 25, window would not close fully so noise from road outside affected noghts sleep. If it had been a cold night I suspect the room would have been cold. Towel rail in bathroom was broken and cold. Kettle was intermittant. Breakfast was good and all staff I encountered were friendly. Overall reasonable value gor money but more general maintenance would make it excellent.
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Stayed 1 night in Feb 2024

10/10 Excellent

Ahmad Ardashier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely old Coach house near the centre of Newcastle under Lyme
Stayed 2 nights in Dec 2023

8/10 Good

Graham

Stayed 1 night in Dec 2023