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 Newcastle-upon-Tyne •1 Room
 Newcastle-upon-Tyne • 1 Room
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Hilton Garden Inn Sunderland

3.5-star property
Vaux Brewery Way, Sunderland, England 09 725 22 184
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4.6 out of 5
Exceptional!
See all 8 ebookers Reviews

"Exactly what was on the tin. Maybe more staff required in the restaurant " More

By a verified traveller on Sun 23 Apr 2023

Points Of Interest

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King, Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Room, 1 Queen Bed (Connecting Rooms)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, 1 Queen Bed, Accessible (Connecting Rooms)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Sunderland. During your stay, you're just a quick walk from Stadium of Light. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.

  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at Karbon Grill, a family restaurant that serves American cuisine
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Stadium of Light and 8 minutes on foot from Monkwearmouth Station Museum

Hilton Garden Inn Sunderland ratings based on 8 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Sunderland

Everyone (5) Couples (1) Family (2)
5 out of 5
Exactly what was on the tin. Maybe more staff required in the restaurant

Posted by on 23 Apr 2023

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Comment from Hotel Management

22 May 2023 by Christopher Harmieson Guest Relations Manager

Dear Guest, Thank you for your great feedback. We are delighted that you enjoyed your stay with us and found the hotel to your liking. We look forward to welcoming you back to the hotel in the not so distant future.Kind Regards,

4 out of 5
Clean lobby excellent rooms to get work done. The restaurant isn’t what I remember or expect from a hotel where the staff seem more interested in talking at the bar and you have to play grab someone’s attention to get served

Posted by on 24 Oct 2019

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Comment from Hotel Management

24 Oct 2019 by Natalia Krzemieniecka

Dear Guest, Thank you very much for bringing this issue to my attention. I would like to apologise for your bad experience and assure you that it is taken care of. We look forward to welcoming you again at Hilton Garden Inn Sunderland and promise to do our best to make your next stay better and brighter. Kind Regards, Natalia Krzemieniecka Assistant Bar & Restaurant Manager Hilton Garden Inn Sunderland

4 out of 5

Posted by on 8 Sep 2019

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Comment from Hotel Management

13 Sep 2019 by Anthony

Good Evening, Thank you for taking the time to leave us a comment, we are happy to hear you enjoyed your stay with us and we hope to welcome you back very soon. Thank you

5 out of 5
Hotel and rooms very clean and a great size, would definetly stay again

Posted by on 26 Aug 2019

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Comment from Hotel Management

29 Aug 2019 by d

Thank you for the positive feed back Kind regards

5 out of 5
New property rooms were great Resturant floors needed swept crumbs on seats when we sat down for lunch also tables could have done with a wipe down also the same in the bar area there must have been a party in the afternoon floors needed hovered tables need cleaned and the seats also

Posted by on 1 Jul 2019

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Comment from Hotel Management

3 Jul 2019 by foh

Thank you for the feed back, i will pass on to the relative heads of departments. We hope to see you again soon. Kind regards

5 out of 5

Posted by on 19 May 2019

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Comment from Hotel Management

19 May 2019 by Anthony

Good Evening, Thank you for taking the time to leave us a comment, we are happy to hear you enjoyed your stay with us and we hope to welcome you back very soon. Thank you

4 out of 5

Posted by on 10 May 2019

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Comment from Hotel Management

21 May 2019 by FOH team

Thank you for the positive feedback. We hope to see you again soon. Kind regards

5 out of 5
Good price for two nights and happy with my stay close to everything we needed

Posted by on 20 Feb 2018

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Comment from Hotel Management

20 Feb 2018 by Emma

Dear Guest, Thanks for your great feedback, we do hope we can welcome you back very soon. Kind regards Front of House Team

About the Hilton Garden Inn Sunderland

Location Vaux Brewery Way, Sunderland, England SR5 1SU

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi and wired Internet are free in public spaces. A 24-hour fitness centre, a terrace, and a vending machine are also featured at Hilton Garden Inn Sunderland. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Sunderland hotel.

  • 1 building
  • 141 guestrooms or units
  • 4 levels
  • Built in 2016
  • Manager's reception (free)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Train station: St. Peter's Station (0.8 km / 0.5 mi)
  • Metro station: Stadium of Light Station (0.7 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Sunderland offers 141 accommodations with laptop-compatible safes and a safe. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wired and wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • LCD television
  • Cots (free)
  • Housekeeping (daily)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Climate control
  • Ensuite bathroom

Food & Drink

The hotel hosts a free manager's reception on selected days.

Karbon Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Guest will receive an email before arrival 72 hours
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Guests will receive an email with special check-in instructions
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.00 to 15.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Sunderland Hotel
  • Hilton Garden Inn Sunderland
  • Hilton Sunderland Sunderland
  • Hilton Garden Inn Sunderland Hotel
  • Hilton Garden Inn Sunderland Sunderland
  • Hilton Garden Inn Sunderland Hotel Sunderland

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.