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Hilton Garden Inn Sunderland

3.5 star property

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Photo gallery for Hilton Garden Inn Sunderland

Exterior
Bar (on property)
King, Suite, 1 Bedroom | In-room safe, free cots/infant beds, free WiFi, bed sheets
King, Suite, 1 Bedroom | In-room safe, free cots/infant beds, free WiFi, bed sheets
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk

Explore the area

Map
Vaux Brewery Way, Sunderland, England, SR5 1SU
  • Stadium of Light
    ‪1 min walk‬
  • St Peter's Church
    ‪13 min walk‬
  • Sunderland Empire
    ‪14 min walk‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪36 min drive‬

Room options

View all photos for Family Room, 1 Queen Bed (Connecting Rooms)

In-room safe, free cots/infant beds, free WiFi, bed sheets

Family Room, 1 Queen Bed (Connecting Rooms)

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds | In-room safe, free cots/infant beds, free WiFi, bed sheets

Twin Room, 2 Single Beds

  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, free cots/infant beds, free WiFi, bed sheets

Room, 1 Queen Bed, Accessible

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for King, Suite, 1 Bedroom

King, Suite, 1 Bedroom | In-room safe, free cots/infant beds, free WiFi, bed sheets

King, Suite, 1 Bedroom

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 Queen Bed with Sofa bed

In-room safe, free cots/infant beds, free WiFi, bed sheets

Family Room, 1 Queen Bed with Sofa bed

  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Family Room, 1 Queen Bed, Accessible (Connecting Rooms)

Family Room, 1 Queen Bed, Accessible (Connecting Rooms) | In-room safe, free cots/infant beds, free WiFi, bed sheets

Family Room, 1 Queen Bed, Accessible (Connecting Rooms)

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 King Bed

In-room safe, free cots/infant beds, free WiFi, bed sheets

Room, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | In-room safe, free cots/infant beds, free WiFi, bed sheets

Room, 1 Queen Bed

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Sunderland – City Centre by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (221)
The price is €112
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Holiday Inn Sunderland – City Centre by IHG

About this property

Hilton Garden Inn Sunderland

Hotel in Sunderland with 24-hour fitness centre and 24-hour front desk
Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hilton Garden Inn Sunderland offers 141 accommodations with laptop-compatible safes and a safe. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wired and wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Sunderland. During your stay, you're just a quick walk from Stadium of Light. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at Karbon Grill, a family restaurant that serves American cuisine
  • Full breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Steps from Stadium of Light and 8 minutes on foot from Monkwearmouth Station Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi and wired Internet are free in public spaces.

A 24-hour fitness centre, a terrace, and a vending machine are also featured at Hilton Garden Inn Sunderland. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Sunderland hotel.

The hotel hosts a free manager's reception on selected days.
Karbon Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Lithuanian, Maltese, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 to 15 per person
  • A bar/lounge
  • A restaurant
  • Free manager's reception

Restaurants on site

  • Karbon Grill
  • Pavillion Pantry

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 12.00 to 15.00 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland
Hilton Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel Sunderland

Hilton Garden Inn Sunderland Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 641 out of 1002 reviews
Rating 8 - Good. 260 out of 1002 reviews
Rating 6 - Okay. 58 out of 1002 reviews
Rating 4 - Poor. 24 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accessibility excellent
Excellent stay staff extremely helpful and friendly. Accessible room was great
Stayed 3 nights in Nov 2024

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Raymond

Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Plastic glasses and wine for a guest
Hotel was perfect only one issue the use of plastic glasses I understand it’s a football match and safety is paramount But 3 hours after and as a guest in the hotel I was served a glass of not cheap wine in a plastic pint glass I did ask a reception and was told I couldn’t have one have you ever drunk red wine out of plastic pint glass not good hence I left it
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay here again
Great stay, convenient to stadium of light, very helpful staff. Nice rooms. Would happily stay here again.
Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, central hotel
Great value hotel, close to city centre. Rooms are lovely, large, and so comfortable. Breakfast on the expensive side, but good choice. This is maybe my 5th visit here, never have any issues. Friendly reception staff too!
Stayed 1 night in Nov 2024

10/10 Excellent

Malcolm

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Very comfy rooms...
Great location, free parking, great breakfast, friendly staff, lovely spacious rooms, comfy bed, very private and quiet.
Stayed 2 nights in Oct 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

6/10 Okay

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Lovely hotel but uncomfortable beds :(
The hotel itself is clean and modern, however, the beds were probably the most uncomfortable I have experienced in any hotel. You could hear the mattress springs popping as you turned! The pillows were thin, as was the duvet, and the linen wasn't what I have come to expect in a Hilton Hotel. We stayed for 2 nights and sadly didnt sleep well on either of them. Breakfast is great, plenty of choice. Staff are also friendly and helpful.
Stayed 2 nights in Oct 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Customer Service in a Fabulous Venue!
I had booked 2 rooms as my Husband & I were treating our Son & his partner to a weekend away and to see SAFC in action! Unfortunately our Son took very poorly at 3am on the morning we were due to drive to Sunderland - there was no way he could travel or even leave the house! I called Hilton Garden Inn at 7am, just before my Husband & I were setting off on the 5 hour drive, and I spoke to Christopher, Guest Relations Manager who was just wonderful. He knew I was upset & disappointed about our weekend plans being altered due to illness and he cancelled the 2nd room I had booked for my Son free of charge - this was SO appreciated and lessened the stress & upset so much! On arrival at the hotel we were greeted by Christopher as well as Charlotte on Reception and when we checked in we were told we had complimentary breakfast added to our booking for the two nights! Again we were so surprised and extremely appreciative. Our stay overall was fabulous - the room, the view (we asked for a stadium view room), the Karbon Grill restaurant - but mostly the wonderful staff! We could not have been better looked after and will be back for another stay soon - hopefully with our family onboard too!
Stayed 2 nights in Oct 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Paul

Stayed 1 night in Oct 2024

6/10 Okay

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay
We stayed overnight whilst working nearby. Downstairs is very well decorated and attractive. The bedroom was a decent size with a good bathroom. The sleep quality not so good. Uncomfortable slightly lumpy bed. Lumpy pillows.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
I do not usually reply to these… Breakfast was chaotic and disappointing. The room service meal on day1 of pork chops and chips was cold and took 50 mins to arrive For some reason the reception logged my room as an early check out so on day 2 my room was not serviced and on day 3 check out I was requested to pay an early checkout fee despite paying my full balance on check in. I was told the issue was that a colleague had told them I had left early but all my colleagues checked out with me at the same time. They said it would be resolved and I would receive my correct invoice by email but I had to call the accounts dept direct to resolve this. The invoice is still not accurate but the amount I can claim back is. I have no idea why this was recorded as I had my key card the whole time and did not leave early. This is the 3rd time on business at the hotel but would avoid in future.
Stayed 2 nights in Oct 2024

10/10 Excellent

Louise

Stayed 1 night in Aug 2024

8/10 Good

Magnus

Stayed 2 nights in Sep 2024

8/10 Good

Andrew

Liked: Staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is excellent, I have stayed there a few times. This was the first time Ive had difficulty parking. I suspect there are cars parked in the car park that were not staying at the hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Sunderland football stadium.
Stayed 1 night in Oct 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Awesome welcome as usual. Regular guests and we love it. Staff are 100% excellent
Stayed 1 night in Oct 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great for attending stadium of light football
Stayed 1 night in Oct 2024

10/10 Excellent

Nathan

Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a normal classy Hilton, hole in the roof outside our room, £211 for a very small queen room, when we got there we couldn’t eat or drink as there was loads of Sunderland’s fans that had taken over the hotel couldn’t even sit down anywhere except our bed in our room, didn’t include breakfast and from past experience staying in a double room was bigger than a queen. Complete rip off
Stayed 1 night in Oct 2024