Hotel in Sunderland with 24-hour fitness centre and 24-hour front desk
Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. Free WiFi in public areas, free self parking and a free manager's reception are also provided. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site.
Hilton Garden Inn Sunderland offers 141 accommodations with laptop-compatible safes and a safe. LCD televisions are featured in guestrooms. Guests can surf the web using complimentary wired and wireless Internet access. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Sunderland. During your stay, you're just a quick walk from Stadium of Light. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
Free WiFi and wired Internet
Free self-parking
Enjoy a bite to eat at Karbon Grill, a family restaurant that serves American cuisine
Full breakfast served daily for a fee
Amenities include a front desk safe, laundry facilities and multilingual staff
On-site recreation includes a 24-hour gym
Guests have great things to say about the clean guestrooms and the helpful staff
Steps from Stadium of Light and 8 minutes on foot from Monkwearmouth Station Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi and wired Internet are free in public spaces.
A 24-hour fitness centre, a terrace, and a vending machine are also featured at Hilton Garden Inn Sunderland. Free self parking is available.
Smoking is allowed in designated areas at this 3.5-star Sunderland hotel.
The hotel hosts a free manager's reception on selected days.
Karbon Grill – This family restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.
Languages
English, Lithuanian, Maltese, Polish
Property amenities
Internet
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet
Parking and transport
Free self parking on site
Wheelchair-accessible parking and van parking available
Food and drink
Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 12 to 15 per person
A bar/lounge
A restaurant
Free manager's reception
Restaurants on site
Karbon Grill
Pavillion Pantry
Things to do
24-hour gym
Family friendly
Free cot
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Outdoors
Garden
Outdoor furniture
Terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Room amenities
Bedroom
Bedsheets provided
Free cot
Bathroom
Free toiletries
Private bathroom
Towels provided
Entertainment
LCD TV
Food and drink
Limited room service
More
Air conditioning (climate-controlled)
Laptop-compatible safe
Phone
Safe
Policies
Check-in
Check-in start time: 3 PM; check-in end time: 3 AM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before noon
Contactless check-out
Special check-in instructions
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Access methods
Staffed front desk
Pets
No pets allowed, but service animals are welcome
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cots (infant beds)!
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately GBP 12.00 to 15.00 per person
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.
Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
We should mention
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland
Hilton Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel
Hilton Garden Inn Sunderland Sunderland
Hilton Garden Inn Sunderland Hotel Sunderland
Hilton Garden Inn Sunderland Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Trip to Sunderland for football. Couldn’t fault location, parking, service for our stay.
All staff went out of their way to make our stay comfortable.
Restaurant was amazing for evening meal and breakfast.
We enjoyed it so much, we have just checked in to Garden inn Hilton in Glasgow.
for 2 nights.
Looking for the same for our stay here. Already great service
Hotel was perfect only one issue the use of plastic glasses I understand it’s a football match and safety is paramount
But 3 hours after and as a guest in the hotel I was served a glass of not cheap wine in a plastic pint glass
I did ask a reception and was told I couldn’t have one have you ever drunk red wine out of plastic pint glass not good hence I left it
Great value hotel, close to city centre. Rooms are lovely, large, and so comfortable. Breakfast on the expensive side, but good choice. This is maybe my 5th visit here, never have any issues. Friendly reception staff too!
The hotel itself is clean and modern, however, the beds were probably the most uncomfortable I have experienced in any hotel. You could hear the mattress springs popping as you turned! The pillows were thin, as was the duvet, and the linen wasn't what I have come to expect in a Hilton Hotel. We stayed for 2 nights and sadly didnt sleep well on either of them.
Breakfast is great, plenty of choice.
Staff are also friendly and helpful.
I had booked 2 rooms as my Husband & I were treating our Son & his partner to a weekend away and to see SAFC in action!
Unfortunately our Son took very poorly at 3am on the morning we were due to drive to Sunderland - there was no way he could travel or even leave the house!
I called Hilton Garden Inn at 7am, just before my Husband & I were setting off on the 5 hour drive, and I spoke to Christopher, Guest Relations Manager who was just wonderful.
He knew I was upset & disappointed about our weekend plans being altered due to illness and he cancelled the 2nd room I had booked for my Son free of charge - this was SO appreciated and lessened the stress & upset so much!
On arrival at the hotel we were greeted by Christopher as well as Charlotte on Reception and when we checked in we were told we had complimentary breakfast added to our booking for the two nights!
Again we were so surprised and extremely appreciative.
Our stay overall was fabulous - the room, the view (we asked for a stadium view room), the Karbon Grill restaurant - but mostly the wonderful staff!
We could not have been better looked after and will be back for another stay soon - hopefully with our family onboard too!
We stayed overnight whilst working nearby. Downstairs is very well decorated and attractive. The bedroom was a decent size with a good bathroom. The sleep quality not so good. Uncomfortable slightly lumpy bed. Lumpy pillows.
I do not usually reply to these… Breakfast was chaotic and disappointing.
The room service meal on day1 of pork chops and chips was cold and took 50 mins to arrive
For some reason the reception logged my room as an early check out so on day 2 my room was not serviced and on day 3 check out I was requested to pay an early checkout fee despite paying my full balance on check in. I was told the issue was that a colleague had told them I had left early but all my colleagues checked out with me at the same time. They said it would be resolved and I would receive my correct invoice by email but I had to call the accounts dept direct to resolve this. The invoice is still not accurate but the amount I can claim back is. I have no idea why this was recorded as I had my key card the whole time and did not leave early.
This is the 3rd time on business at the hotel but would avoid in future.