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Best Western Colonel Butler Inn

3.0 star property

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Photo gallery for Best Western Colonel Butler Inn

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains
Premium bedding, pillow-top beds, in-room safe, blackout curtains
Reception
Sports bar
Front of property – evening/night

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Room service
  • Bar

Explore the area

Map
278 Mary Street, Niagara-on-the-Lake, ON, L0S1J0
  • Jackson-Triggs Winery
    ‪18 min walk‬
  • Shaw Festival Theatre
    ‪3 min drive‬
  • Peller Estates Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪56 min drive‬

Room options

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking, Fireplace (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed) | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Superior Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Standard Room, 2 Double Beds, Non Smoking | Premium bedding, pillow-top beds, in-room safe, blackout curtains

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

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About this property

Best Western Colonel Butler Inn

Hotel with free breakfast, near Lake Ontario
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, concierge services and a 24-hour front desk.
Best Western Colonel Butler Inn offers 26 accommodations with a safe and free newspapers. Pillowtop beds feature premium bedding. Cable televisions are provided. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include complimentary toiletries and hairdryers.

This Niagara-on-the-Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a fitness centre.

Children aged under 12 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the free breakfast at Best Western Colonel Butler Inn. During your stay, you're just a quick walk from Niagara River Gorge. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Butler's Bar
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • On-site recreation includes a gym and bicycles to rent
  • Guests have great things to say about the breakfast and the helpful staff
  • 13 minutes by foot from Lake Ontario and a 3-minute drive from Shaw Festival Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

You'll find a 24-hour business centre on site. A fitness centre, a terrace, and a vending machine are also featured at Best Western Colonel Butler Inn. Self parking is free.

This 3-star Niagara-on-the-Lake hotel is smoke free.

Guests are served a free continental breakfast daily from 7:00 AM to 10:00 AM.
Butler's Bar – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

Dutch, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Butler's Bar

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • In-room refrigerator
  • Travel cot

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 50 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Colonel Butler
Best Western Colonel Butler Inn
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Niagara-on-the-Lake
Colonel Butler Inn
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Colonel Butler Niagara On The
Best Western Colonel Butler Inn Hotel
Best Western Colonel Butler Inn Niagara-on-the-Lake
Best Western Colonel Butler Inn Hotel Niagara-on-the-Lake

Best Western Colonel Butler Inn Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 569 out of 1002 reviews
Rating 8 - Good. 346 out of 1002 reviews
Rating 6 - Okay. 64 out of 1002 reviews
Rating 4 - Poor. 18 out of 1002 reviews
Rating 2 - Terrible. 5 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
W e had a great time at this quaint, friendly place.
Stayed 1 night in Dec 2024

10/10 Excellent

michelle

Stayed 1 night in Nov 2024

6/10 Okay

Victoria

Stayed 1 night in Nov 2024

8/10 Good

kathy

Stayed 1 night in Dec 2024

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and price. Exceptionally clean!
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the bed linens especially comforter Nice hot shower Good coffee in breakfast room
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location in NOTL. Close to things but far enough away that you can avoid all the crowds when the festival is on. The staff are very friendly and address any issues immediately. The hotel is small and comfortable. I'm a repeat customer and really enjoy being able to stay here!
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast and staff
Stayed 4 nights in Dec 2024

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is the second time we have stayed here. The staff are friendly and helpful, the hotel is clean but older and the breakfast is adequate to good if you are lucky enough to hit a day there are warm croissants out of the oven. Downtown NOTL is a little too far to walk comfortably but very close by car. Overall I would give a 3.5 rating because the beds were double and we were not able to get a shuttle at dinner because it is shared with other hotels. We were not as happy with our stay this time and likely won’t return next year for our annual sister get away.
Stayed 1 night in Nov 2024

10/10 Excellent

tracey

Stayed 1 night in Nov 2024

10/10 Excellent

Elizabeth Di

Liked: Cleanliness, property conditions & facilities
Beds were extremely comfortable. But especially the breakfast- the variety of choices, delicious, excellent friendly service by staff.
Stayed 1 night in Nov 2024

10/10 Excellent

Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay. It’s so convenient. The staff is perfect and Parking very close to the entrance. Lots of restaurants nearby.
Stayed 1 night in Nov 2024

10/10 Excellent

cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed, nice to have a sitting area w couch and fireplace. The soaker tub was smaller than expected but felt great after an evening walk in a rainstorm.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Shaw Rah Rah!
We have stayed in Niagara on the Lake a number of times, but this was our first stay at the Colonel Butler Inn. We were pleasantly surprised and will return on our next theatre jaunt. The front desk was extremely friendly and our room was spacious and clean.
Stayed 1 night in Nov 2024

10/10 Excellent

CERI

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Room modern , bathroom appeared newly refurbished. Continental breakfast , plenty of options. Walking distance to small street of pretty shops and to the lake in about 20 mins. Plenty of parking at the shopping area - pay. Ate at the Irish bar and also the angel inn - both recommended. Easy drive to the falls along the coast road . Plenty of parking options at the falls.
Stayed 2 nights in Nov 2024

8/10 Good

Anne

Travelled with group
Liked: Cleanliness, amenities
It was close to the community centre where we were attending an event. It was within walking distance. Breakfeadt was more than a continental breakfast.
Stayed 2 nights in Nov 2024

10/10 Excellent

tracey

Travelled with partner
Liked: Staff & service, property conditions & facilities
Was a little further away from main strip than we realized. But staff were very friendly and they gave us some wine and chocolate to celebrate our anniversary
Stayed 1 night in Nov 2024

8/10 Good

Gail

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay, but fairly long walk to theatres and shopping
Stayed 2 nights in Nov 2024

10/10 Excellent

Barry, Winchendon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small and quaint.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recently renovated, very clean and well maintained. Ample parking, close proximity to restaurants, shopping and wineries.
Stayed 1 night in Nov 2024