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Crowne Plaza Niagara Falls Fallsview by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Niagara Falls Fallsview by IHG

Sauna, hydrotherapy, aromatherapy, hot stone massages
2 restaurants, breakfast served
Point of interest
Point of interest
Children’s activities

Reviews

6.8 out of 10

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Gym
  • Pool

Explore the area

Map
5685 Falls Avenue, Niagara Falls, ON, L2E6W7
  • Fallsview Indoor Waterpark
    ‪3 min walk‬
  • Casino Niagara
    ‪6 min walk‬
  • Fallsview Casino
    ‪18 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪44 min drive‬

Room options

View all photos for Premium Room, 2 Queen Beds (Niagara Falls View)

View from room

Premium Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Partial Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds (Partial Niagara Falls View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds (Walk-In Shower)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds (Walk-In Shower)

  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Premium Room, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed

  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (Niagara Falls View)

View from room

Standard Room, 1 King Bed (Niagara Falls View)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed, Mobility Accessible (Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Jetted Tub (Niagara Falls View)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony (Niagara Falls View)

Standard Room, 1 King Bed, Balcony (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Balcony (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Blackout curtains, iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

View from room

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 4
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed (Niagara Falls View)

View from room

Premium Room, 1 King Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Niagara Falls View)

Suite, 2 Bedrooms (Niagara Falls View) | Blackout curtains, iron/ironing board, WiFi, bed sheets

Suite, 2 Bedrooms (Niagara Falls View)

  • Water view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Junior Suite, 1 Queen Bed (Niagara Falls View)

Blackout curtains, iron/ironing board, WiFi, bed sheets

Junior Suite, 1 Queen Bed (Niagara Falls View)

  • Water view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Crowne Plaza Niagara Falls Fallsview by IHG

Hotel with 2 restaurants, steps from Oakes Garden Theatre
This hotel features 2 restaurants, a full-service spa and a casino. A casino shuttle is free. Additionally, a water park (surcharge), an indoor pool and a fitness centre are on-site. Housekeeping is available on request.
Crowne Plaza Niagara Falls Fallsview by IHG offers 234 accommodations with coffee/tea makers and a hairdryer. 55-inch flat-screen televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is offered on request and fridges can be requested.
Recreational amenities at the hotel include a water park (surcharge), an indoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Christienne Fallsview Spa. Services include deep-tissue massages, hot stone massages, facials and manicures and pedicures. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Niagara Falls Fallsview by IHG. During your stay, you're just a quick walk from Clifton Hill. A free casino shuttle, 2 restaurants and a full-service spa are available.
  • Drinking and dining options include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the water park or swim in the indoor pool
  • Indulge with massages, aromatherapy or manicures and pedicures at Christienne Fallsview Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym and a sauna
  • Guests have great things to say about the location and the helpful staff
  • Steps from Oakes Garden Theatre and Fallsview Indoor Waterpark
  • Free casino shuttle service
Crowne Plaza Niagara Falls Fallsview by IHG offers its guests a full-service spa, a water park (surcharge), and an indoor pool. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7578 square feet (704 square metres) and includes conference space. A casino, a fitness centre, and a sauna are also featured at Crowne Plaza Niagara Falls Fallsview by IHG. For a fee, parking is available.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 10:30 AM.
The Rainbow Room – This restaurant serves breakfast and lunch.
Prime Steakhouse – This steakhouse only serves dinner. Open daily.
Starbucks – On-site coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Hindi

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transport

  • Free casino shuttle
  • Parking on site (CAD 40 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: CAD 24.95 for adults and CAD 14.95 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Prime Steakhouse
  • Starbucks
  • The Rainbow Room

Things to do

  • 1,700 slot machines
  • 40 gaming tables
  • Arcade/game room
  • Casino (95,000 square feet of space)
  • Evening entertainment
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Shopping
  • Water park

Family friendly

  • Arcade/game room
  • Indoor pool
  • Refrigerator on request
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,578 square feet of conference space
  • Business centre
  • Meeting rooms

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 25 February 2025 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per accommodation, per night
  • 7.90 per cent destination fee will be charged.
  • Resort fee: CAD 18.03 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • Internet access
  • Newspaper
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 24.95 for adults and from CAD 14.95 for children
  • Self-parking fee: CAD 40 per night (in/out privileges)
  • An in-room refrigerator is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9 AM to 9 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls - Fallsview Hotel Niagara Falls
Niagara Falls Crowne Plaza
Crowne Plaza Niagara Falls Fallsview Hotel
Crowne Plaza Niagara Falls Fallsview
Crowne Plaza Niagara Falls Fallsview by IHG Hotel
Crowne Plaza Niagara Falls Fallsview an IHG Hotel
Crowne Plaza Niagara Falls Fallsview by IHG Niagara Falls
Crowne Plaza Niagara Falls Fallsview by IHG Hotel Niagara Falls

Crowne Plaza Niagara Falls Fallsview by IHG Reviews

Reviews

6.8
Rating 10 - Excellent. 529 out of 1774 reviews
Rating 8 - Good. 420 out of 1774 reviews
Rating 6 - Okay. 314 out of 1774 reviews
Rating 4 - Poor. 248 out of 1774 reviews
Rating 2 - Terrible. 263 out of 1774 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Thomas

Liked: Cleanliness, room comfort
Birthday weekend
Room thermostat would not work, maintenance came in and turned heat on but there was no way to turn it down or off. Hotel was sold out so the would not move me. Second day the gave me a high floor room with a great view. Location of the hotel is great. Parking at $40 a night is not helpful to the total price of the trip. Staff was very professional, room cleaners were great
Stayed 2 nights in Dec 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated
Stayed 1 night in Dec 2024

8/10 Good

Victor

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

6/10 Okay

Ma Kristine

Travelled with family
Disliked: Property conditions & facilities
Room was really old and overpriced. The view is amazing!!

10/10 Excellent

DOTTIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The hotel was great with great restraunts and ammenities - great connections to all the buildings next door, and nice and close to the walk and a great view. One issue, probably only specifically with our room, was the odd shaped bathroom where the toilet was angled and that put it partway under an over-large sink. Made sitting tight.
Stayed 4 nights in Dec 2024

6/10 Okay

jessie

Convenient
Stayed 1 night in Dec 2024

6/10 Okay

Liliana

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wrong description
They have a wrong description of the rooms, I needed space for 4 people and the room just had a king bed, they had to provide 2 rolling beds and we had no space left in the room to walk
Stayed 1 night in Dec 2024

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to scenery walk.
Stayed 1 night in Dec 2024

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you would expect
The stay was great. Was there for a work holiday event, got everything we needed, staff made sure we were well taken care of
Stayed 1 night in Dec 2024

10/10 Excellent

Cheryl, Brampton

Travelled with partner
Liked: Staff & service, amenities
I appreciate that the property is enclosed and allows convenient access to the casino. The staff were exceptional-very friendly and accommodating especially Rosa who went over and above to ensure that our stay was enjoyable.
Stayed 1 night in Dec 2024

4/10 Poor

Gretel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
How dare you charge a location fee! Shame on you! Food at steak house was mediocre at best and over priced but waitress was great.
Stayed 1 night in Dec 2024

10/10 Excellent

Dipsanta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Old world charm at its best, with all the modern amenities that you want.
Stayed 1 night in Nov 2024

6/10 Okay

Samantha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was 2 Queen with a view but very small and we hardly had a spot for our stroller. Our door lock was also hanging by a screw which was not ideal, and we can hear our neighbours talking quite easily. Tried for an upgrade but unfortunately sold out. Did however love the easy access everywhere, pool happened to be empty for us to use alone, and decorated nicely for Christmas.
Stayed 1 night in Nov 2024

2/10 Terrible

Vivek, Mississauga

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Very dirty room.. looks like 100 years old.. not recommended.. there was insects in washroom…
Stayed 1 night in Nov 2024

8/10 Good

Yanelle Caridad

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice view of Niagra Falls.
Stayed 2 nights in Nov 2024

2/10 Terrible

Hollin

Stayed 1 night in Nov 2024

10/10 Excellent

karine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing ! Had a reservation and they upgraded me because my room was in reno. No additional cost. They were very friendly and very ncie !
Stayed 1 night in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Loved the hotel and staff!!! Top notch! View from the room is unbeatable and Prime Steakhouse is AMAZING ❤️
Stayed 2 nights in Nov 2024

2/10 Terrible

Sonia

Stayed 1 night in Nov 2024

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Thw Crowne Plaza Niagara Falla Canada
This was our 4th time staying at Crownw Plaza Niagara Falls and we dont want to stay anywhere else. It is just the best place to stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Ryanmn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and friendly staff! Would recommend.
Stayed 1 night in Nov 2024

10/10 Excellent

shivananda, north york

Travelled with family
Liked: Cleanliness, staff & service, amenities
Needs more elevators in the property especially going up pass the 8th floor. One elevator is Definately not enough especially the fact that’s it’s also a small elevator
Stayed 1 night in Nov 2024

10/10 Excellent

Thomas

Liked: Staff & service, room comfort
Front Desk Service was amazing as well as the Prime Steakhouse service. They are going through some renovations now, but should be amazing when finished.
Stayed 2 nights in Nov 2024

4/10 Poor

Angeline

Liked: Cleanliness
Disliked: Property conditions & facilities
Dark hallway . Old carpet
Stayed 2 nights in Sep 2024