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Empress Inn and Suites by The Falls

2.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Empress Inn and Suites by The Falls

Exterior
Exterior
Reception
Pool
Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Laundry
  • Parking available
  • Housekeeping

Explore the area

Map
5951 Clark Avenue, Niagara Falls, ON, L2G 3W3
  • Greg Frewin Theatre
    ‪5 min walk‬
  • Skylon Tower
    ‪6 min walk‬
  • Clifton Hill
    ‪8 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪38 min drive‬

Room options

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Double Room

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Standard Room

  • Sleeps 2
  • 1 Queen Bed

Family Room, Multiple Beds

  • Sleeps 6
  • 3 Queen Beds

Similar properties

Front of property

Oakes Hotel Overlooking the Falls

Pool
Hot tub
Restaurant
Air conditioning
3.4 out of 5, (7438)
The price is €132
for 1 room
includes taxes & fees
16 Feb - 17 Feb
Oakes Hotel Overlooking the Falls

About this property

Empress Inn and Suites by The Falls

Victorian hotel connected to the convention centre in Niagara Falls with a 24-hour front desk
Along with a restaurant, this hotel has a bar/lounge and self parking. Free WiFi in public areas and a free manager's reception are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Empress Inn and Suites by The Falls offers 80 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and washers/dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 32-inch plasma televisions come with premium digital channels and video game consoles. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and designer toiletries.

This Niagara Falls hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes; free local calls are provided (restrictions may apply). In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the overall value at Empress Inn and Suites by The Falls. During your stay, you'll be connected to the convention centre and just a quick walk from Clifton Hill. Free WiFi in public areas, a free manager's reception and a restaurant are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Services include babysitting, supervised childcare and dry cleaning/laundry
  • On-site recreation includes helicopter/aeroplane tours
  • Guests speak favourably about the clean guestrooms and the location
  • Within a 10-minute walk of Clifton Hill and Fallsview Casino
  • Airport shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Barbecue grills, a vending machine, and multilingual staff are also featured at the family-friendly Empress Inn and Suites by The Falls. An airport shuttle (available on request) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this Victorian Niagara Falls hotel.

The hotel hosts a free manager's reception on selected days.
Empress Inn and Suites by The Falls has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Limo/town car service
  • Parking on site (CAD 10 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Free manager's reception

Things to do

  • Helicopter/aeroplane tours
  • TV in common areas

Family friendly

  • Babysitting
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • In a regional park

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with premium digital channels
  • MP3 dock
  • Video game console

Food and drink

  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 4 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay
  • Breakage deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 10.00 per day (in/out privileges)
  • Late check-out fee: CAD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Empress Falls
Empress Inn
Empress Inn Falls
Empress Inn Elevate Rooms Niagara Falls
Empress Inn Elevate Rooms
Empress Elevate Rooms Niagara Falls
Empress Elevate Rooms
Empress Inn Suites by the Falls
Empress Suites By The Falls
Empress Inn Suites by Elevate Rooms
Empress Inn and Suites by The Falls Hotel
Empress Inn and Suites by The Falls Niagara Falls
Empress Inn and Suites by The Falls Hotel Niagara Falls

Empress Inn and Suites by The Falls Reviews

Reviews

6.0
Rating 10 - Excellent. 148 out of 1001 reviews" "
Rating 8 - Good. 243 out of 1001 reviews" "
Rating 6 - Okay. 231 out of 1001 reviews" "
Rating 4 - Poor. 155 out of 1001 reviews" "
Rating 2 - Terrible. 224 out of 1001 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

5.4/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and pleasant to stay with you. Til next time Thanks
Stayed 1 night in Nov 2024

2/10 Terrible

Jerico

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Untidy
Stayed 1 night in Nov 2024

2/10 Terrible

Piyachai

Stayed 2 nights in Oct 2024

6/10 Okay

Olakunle

Stayed 1 night in Sep 2024

4/10 Poor

Jonard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

waqas

Travelled with family
Everything was just ok
Stayed 1 night in Oct 2024

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Prasad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent location for a short stay under the budget
Stayed 1 night in Oct 2024

6/10 Okay

José

Stayed 1 night in Oct 2024

6/10 Okay

VIKRAMJEET

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Carla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean and very intrusive staff! Not friendly or a commanding at all.
Stayed 2 nights in Oct 2024

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall terrible stay
Dirty and overcharged last minute at check in for parking.
Stayed 1 night in Oct 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very runned down dirty place
Stayed 1 night in Jul 2024

6/10 Okay

Moureen

Liked: Property conditions & facilities
Stayed 1 night in Oct 2024

6/10 Okay

Lynne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Won’t be backp
There was no mention of a required deposit until check in, nor the $10 parking fee…. When I questioned the deposit, and asked that since it was never disclosed what would happen if I refused to pay, she was very rude, said I couldn’t check in, and would lose the money I already paid. Since the deposit and parking was not disclosed I felt I should have been able to cancel. The bed area was clean looking, sheets clean but the bathroom had hair in the sink and tub the room was very outdated and could certainly use a makeover
Stayed 1 night in Oct 2024

10/10 Excellent

baldip

Stayed 1 night in Sep 2024

8/10 Good

Mae

Stayed 1 night in Jul 2024

10/10 Excellent

Jovita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

vincent

Stayed 1 night in Oct 2024

8/10 Good

MohammadAmin, Aurora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$89 for three people for a night, seems a good deal. Perfect to rest up and taking a shower to feel refreshed. Although we didn't need to use the fridge, it was not working for a while. Complementary hot brewed drink. Perfect location to walk in to the downtown and Falls. Thanks.
Stayed 1 night in Oct 2024

6/10 Okay

NADJIM

Travelled with family
Stayed 1 night in Oct 2024

2/10 Terrible

Margaret

Stayed 1 night in Oct 2024

2/10 Terrible

JENNY Y

Stayed 2 nights in Oct 2024

6/10 Okay

Fienan

Business traveller, Travelled with group
Liked: Staff & service
Not clean enough
Stayed 1 night in Oct 2024

6/10 Okay

Mohammed Murad

Liked: Cleanliness, staff & service, property conditions & facilities
Value for the money / Lot of stairs to climb
Stayed 1 night in Aug 2024