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We booked this property having looked at pictures and facilities and the price being reasonable but was not informed that the hotel was undergoing changes, building work and a name change. We were woken up early by building work every day on week days and the facilities we thought were linked to the hotel did not exist. Very disappointing especially as we had no idea of the changes or had not been informed in advance of such. We were not offered alternative accommodation or upgrade to the Wyndham Gardens. The location was ideal as it was only a 10 minute walk to the Falls but hotel and faciltiies disappointing.
2 complaints
1 - when we opened the patio door to watch the fireworks, a lot of small flies entered our room. When we asked the front desk for Raid or even a flyswatter - they had neither nor offered any other solution. I ended up spraying them with OFF and that seemed to kill most of them. The cleaner the next day was told about them by us and where they were to clean up and vacuum the dead ones up but this was not done.
2 - Our toilet was very loose. It rocked front to back and it also turned sideways. Once again we told the front desk and was told there was a maintenance man in that day. We gave them permission to fix it while we were out and this was not done at all.
Verified traveller
Stayed 3 nights in Sep 2019
8/10 Good
Verified traveller
Travelled with family
15 Oct 2019
Liked: Cleanliness, staff & service
Great location Close to Clifton Hill, Falls and Casino areas.
Verified traveller
Stayed 2 nights in Oct 2019
8/10 Good
Verified traveller
15 Oct 2019
Verified traveller
Stayed 2 nights in Oct 2019
8/10 Good
Verified traveller
7 Oct 2019
Verified traveller
Stayed 2 nights in Oct 2019
6/10 Okay
Verified traveller
Travelled with group
6 Oct 2019
Liked: Staff & service, amenities
What i didnt like was our room wasnt completly furnished like the other rooms, the AC had a leak and the carpet was wet.the surprise add on costs for parking. $20:00 a day plus taxes and other fees, the in house coffee was not good!!! Had to go to Tims every morning!!! Also when we booked we thought it was a Best Western but its not, its a Wyndom, and confusing to find, the $30:00 off breakfast is a scam, they send you to a very expensive restaraunt, a breakfast that sould cost at the most $40:00 came to be $80:00 less the $30:00 was $50:00 plus a added on tip of %18!!! There was six adults in our party and were not impressed with the situation either
The beds were comfotable, and not to bad for location,and if they would have included the added costs into thr room charges we probley wouldnt have noticed the extra costs, and we wouldnt have booked at Wyndom either!
Carpet was dirty, sink had toothpaste in it, mattress was hard, construction was outside,
Michael
Stayed 3 nights in Sep 2019
6/10 Okay
Tanya
29 Aug 2019
Tanya
Stayed 3 nights in Aug 2019
4/10 Poor
James
24 Aug 2019
Disliked: Room comfort
Biggest F-Up ever
We were over charged, HOTELS.com billed us in US dollars when they were in fact charged in Canadian dollars at a significantly lower rate, also we were charged a mandatory additional $20 per day fee to stay there with our car. In addition to that the hotel changed owners last April and Hotels.com was supposed to notify us but they did not, I verified this with the new owners. Also the hotel had no markings to identify it which made locating it a significant problem.
I liked how close the hotel were to the falls. The falls were right down the hill, I can see them as i was walking. I didn't like the fact we had to pay for parking at the hotel. $20 a night, meanwhile as I was walking around the area I saw hotels with free parking. They had a pool which is nice but didn't use. I hated the fact the wifi went out for a day and a half, no hot water one of the night I was there (lasted for about 2 hrs during dinner time), and the best part no water at all when it was almost time for me to check out. I won't be staying there again.
Said there was outdoor pool. There is none. Looks like it's going under reno
Verified traveller
Stayed 3 nights in Jul 2019
4/10 Poor
Verified traveller
Travelled with partner
15 Jul 2019
Liked: Cleanliness, staff & service
Disliked: Amenities
I didn't like that the outdoor pool that I SPECIFICALLY booked this hotel for is GONE. Removed. Does not exist. And frankly, the hotel isn't there either. I pulled into the parking lot - I've stayed at this hotel MANY times - to find that the hotel is now a Wyndam Garden. I was hosed out of my Best Western perks/points. I made this reservation in March. Apparently the hotel changed hands the following month. There was LOTS of time to tell me of this change.
In addition the room was lacking. NO coffee cups (there was a coffee maker and all the fixings), no conditioner, no Kleenex, ice machine was broken.
Lucky thing the bed was super comfy. That the room was nice and big. And that we got a higher up room with a falls-facing balcony or my birthday weekend would have been a complete bust.
I'm NOT happy with the way this was NOT handled.
Verified traveller
Stayed 2 nights in Jul 2019
8/10 Good
Verified traveller
13 Jul 2019
Liked: Cleanliness, staff & service, amenities
Older hotel recently (?) acquired by Wyndham. Good location, parking a bit expensive. Room very dated but clean and comfy. Windows dirty. Would look for another property if we were to return to the area.
The staff was lovely, but my friends and I once we checked in found random garbage and crumpled papers under the beds. It made us question the cleanliness of our room.