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Sheraton Fallsview Hotel

4.0 star property

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Photo gallery for Sheraton Fallsview Hotel

2 restaurants, breakfast, lunch, dinner served; Italian cuisine
Premium bedding, in-room safe, desk, blackout curtains
Point of interest
Couples treatment room(s), hot tub, body treatments, hydrotherapy
Indoor pool, outdoor pool, open 8:00 AM to 10:00 PM, pool loungers

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Room service

Explore the area

Map
5875 Falls Ave, Niagara Falls, ON, L2G3K7
  • Fallsview Indoor Waterpark
    ‪5 min walk‬
  • Casino Niagara
    ‪7 min walk‬
  • Fallsview Casino
    ‪17 min walk‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪36 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Balcony (View)

  • 32 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, Balcony (View)

  • 36 sq m
  • Water view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (No View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking (No View)

  • 27 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Non Smoking, City View

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Room, 2 Queen Beds, Non Smoking (View) | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking (View)

  • 27 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Bathtub (View)

View from room

Room, 2 Queen Beds, Non Smoking, Bathtub (View)

  • 30 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (View)

View from room

Room, 2 Queen Beds, Non Smoking, Balcony (View)

  • 39 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (View)

View from room

Room, 2 Queen Beds, Non Smoking, Balcony (View)

  • 35 sq m
  • Water view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View

Room, 1 King Bed, Non Smoking, City View | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, City View

Room, 2 Queen Beds, Non Smoking, City View | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking, City View

  • 30 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking (View)

  • 30 sq m
  • Park view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony (View)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Non Smoking (View)

Room, 1 Queen Bed with Sofa bed, Non Smoking (View) | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 Queen Bed with Sofa bed, Non Smoking (View)

  • 24 sq m
  • Water view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Sheraton Fallsview Hotel

Family-friendly hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa and a casino. Free WiFi in public areas and a free casino shuttle are also provided. Additionally, a water park (surcharge), an indoor pool and an outdoor pool are on-site. Housekeeping is available on request.
Sheraton Fallsview Hotel offers 669 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. Televisions come with cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a water park (surcharge) and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the breakfast at Sheraton Fallsview Hotel. During your stay, you're just a quick walk from Clifton Hill. You'll find features such as free WiFi in public areas and a free casino shuttle, plus 2 restaurants.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Massimo’s Italian, a fine-dining restaurant that serves Italian cuisine
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the water park with a waterslide or swim in the indoor and outdoor pools
  • Indulge with hot stone massages, body treatments or aromatherapy at the spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a 24-hour gym, mini golf and bicycles to rent
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Queen Victoria Park and Oakes Garden Theatre
  • Free casino shuttle service
Sheraton Fallsview Hotel offers its guests a full-service spa, a water park (surcharge), and a waterslide. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 18 meeting rooms. A casino, an outdoor pool, and an indoor pool are also featured at the family-friendly Sheraton Fallsview Hotel. For a fee, parking is available.

This 4-star Niagara Falls hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
Massimo’s Italian – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Fallsview Buffet – This buffet restaurant only serves dinner. Open daily.
Breakfast Buffet on 13 – This buffet restaurant serves breakfast and lunch. Open daily.
Niagara Vines Lobby Wineb – This wine bar only serves dinner. Open daily.
Starbucks – This coffee shop serves breakfast and lunch. Open daily.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: WiFi (CAD 15.95 per day)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free casino shuttle
  • Parking on site (CAD 45 per night; includes in/out privileges)
  • Valet parking on site (CAD 65 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: CAD 42.95 for adults and CAD 21.48 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Breakfast Buffet on 13
  • Fallsview Buffet
  • Massimo’s Italian
  • Niagara Vines Lobby Wineb
  • Starbucks

Things to do

  • 1,700 slot machines
  • 24-hour gym
  • 40 gaming tables
  • Arcade/game room
  • Bicycle rentals
  • Casino (95,000 square foot of space)
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Shopping
  • Water park
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lift (173 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 25.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CAD 42.95 for adults and from CAD 21.48 for children
  • Fee for in-room wireless Internet: CAD 15.95 per day (rates may vary)
  • Self-parking fee: CAD 45 per night (in/out privileges)
  • Valet parking fee: CAD 65 per night (in/out privileges)
  • Rollaway bed fee: CAD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Falls Sheraton
Sheraton Falls
Sheraton Hotel Falls
Niagara Falls Sheraton
Sheraton Hotel Niagara Falls
Sheraton Niagara Falls
Sheraton On The Falls Hotel Niagara Falls
Sheraton Falls Hotel Niagara Falls
Sheraton Falls Hotel
Sheraton Falls Niagara Falls
Sheraton On The Falls Hotel Niagara
Sheraton On The Falls
Sheraton On The Falls Hotel
Sheraton Fallsview Hotel Hotel
Sheraton Fallsview Hotel Niagara Falls
Sheraton Fallsview Hotel Hotel Niagara Falls

Sheraton Fallsview Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 3428 out of 6392 reviews
Rating 8 - Good. 1417 out of 6392 reviews
Rating 6 - Okay. 672 out of 6392 reviews
Rating 4 - Poor. 387 out of 6392 reviews
Rating 2 - Terrible. 488 out of 6392 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay at if you get the right rooms!
Stayed 2 nights in Jan 2025

4/10 Poor

Jennie

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
At first glance our stay would have been lovely. Gorgeous room, can’t beat the location… and the. We realized that our room was set to the heat of Hell level 7, and even if we turned the thermostat to “off” hot air would blow. Fine, we opened the door. However, we had paid for the falls view high up floor, so that ended up being loud. Come bed time, we noticed not only was there a consistent flow of hot onto the beds, but the fan had a loud rattle that came on in 4 minute bursts. I did text the chat as requested by the hotel via note card, nothing came of that. None of us slept well, being used to dark, quiet sleep environments and now having falls booming on one side of us and the constant rattle on the other… not to mention the curtains having to stay open to maintain the slight cool air coming in. I did ask upon checkout for compensation of some sort, as this is a SHERATON and should have a level of standards. Also I should point out that I was charged more on my stay than agreed to via Expedia which I also had to have corrected. I personally do not think that this room should be in rotation. We aren’t overly picky but found the heat unbearable. I had the parking charge removed but that does NOT make up for the lack of sleep and discomfort of sweating all night.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Travelled with family
Room was clean and spacious. Close walk to everything on Clifton hill. Close to falls view indoor water park and pool at hotel everything was clearly marked for where u needed to go. Check in and out was quick. We did valet parking which was a bit steep for two days but wanted car close for in and out and had a toddler so didn’t wanna walk to parking off site. Otherwise stay was good lots of hot water and and everything u needed
Stayed 2 nights in Jan 2025

2/10 Terrible

Gaurav

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Md Towhidul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at prime location
Stayed 2 nights in Jan 2025

8/10 Good

Darlisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Jessica

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
we are a terrible experience overall. I called in room dining and the phone rang from 9:37pm until I gave up at 10:05pm. Not a single staff member picked up the phone. In room dining was stated to be available until 10pm. The lack of adequate training and the lack of proper staffing significantly negatively impacted the brand image that your establishment represents. No one is ever at the front desk when you go down go the lobby, the entire hotel is understaffed.
Stayed 2 nights in Jan 2025

8/10 Good

Alan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Neishalee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very clean hotel, room service is Excellent. Vale staffs are professional and friendly. Bed was very comfortable.
Stayed 1 night in Jan 2025

10/10 Excellent

Natalie

Stayed 1 night in Jan 2025

6/10 Okay

Julia

Stayed 2 nights in Jan 2025

6/10 Okay

Marj

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Enid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience, the room view was breathtaking. The weather was freezing outside but the hotel room and the area inside was nice, warm and safe. I will return back and invite to visit and stay in the Sheraton hotel.
Stayed 3 nights in Jan 2025

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The price is associated with the view - which is spectacular. Our room was almost right across from the American falls and the view was worth it. It was very clean but pretty standard room. I haven't found a hotel with good pillows yet, but this one at least had enough! The price for their parking was not well advertised and we weren't aware that there would be a charge until we checked in. It was also in a garage that was a 8 min walk from our room and two elevators away. Speaking of elevators, this hotel is a high rise but for some reason many of the elevators were broken regularly in the weekend stay we had, and we even had to wait for staff to come and fix it for us a few times. It was frightening for the kids. The restaurant is excellent. We had the buffet and because (soft) drinks are included it was the same price as other buffets in the area but with way better food. Please note that the picture of the waterpark isn't in the hotel. that was super unclear and we wound up having to change our plans.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Junior corner suite high floor

Great room, great staff at the front desk and great stay. No one answered the room service line one evening but I didn’t try longer than 20 minutes. Loved the view from all windows of our room. Super easy to travel through from the hotel to the casino without having to go outside of the weather isn’t great. Good food choices within the building. Has parking nearby for a cost. Loved everything about this room and the experience with staff. Highly recommend.
Stayed 2 nights in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Josephine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, little pricy though. Parking was a bit of a nightmare.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great view and spacious comfortable stay.

What a lovely hotel. We were lucky enough to get upgraded to a Juliet balcony Fallsview room on the 17th fall. The view off the falls was amazing. We stayed the week before Christmas and everything was very festive. Lovely clean hotel. Looks recently renovated. Room was very big and warm with sofa and fireplace. Comfy bed and pillows. The hotel has a Starbucks, hard rock and handy gift shop. Really close to everything. And right next to Clifton hill. We used the undercover car park which was really handy and reasonable in price.
Stayed 3 nights in Dec 2024

6/10 Okay

Gabriele

Stayed 1 night in Dec 2024

8/10 Good

Colin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Jan 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient lication, friendly staff Elevators and TV not working on morning of last day
Stayed 1 night in Jan 2025