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The Charles Hotel

4.0 star property

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Photo gallery for The Charles Hotel

Terrace/patio
Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down duvets
Designer store
Property grounds
Vineyard

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Air conditioning

Explore the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Shaw Festival Theatre
    ‪13 min walk‬
  • Jackson-Triggs Winery
    ‪3 min drive‬
  • Peller Estates Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪57 min drive‬

Room options

View all photos for Premium Room

Premium Room | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Premium Room

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Deluxe Room, 1 Queen Bed

  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | Egyptian cotton sheets, hypo-allergenic bedding, down duvets

Basic Room, 1 Double Bed, Non Smoking

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

The Charles Hotel

Victorian inn with 24-hour front desk and restaurant
A restaurant, a bar/lounge and concierge services are available at this smoke-free inn. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a garden are on-site. Change of towels is available on request
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down duvets. Digital televisions are provided. Bathrooms include designer toiletries and hairdryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us they can't get enough of The Charles Hotel's great location. During your stay, you're just a quick walk from Lake Ontario. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self-parking
  • Enjoy international cuisine at HobNob Restaurant, a fine-dining restaurant with garden views
  • Cooked-to-order breakfast served daily for a fee
  • Services include a concierge
  • Guests have great things to say about the helpful staff and the location
  • Steps from Niagara River Gorge and 5 minutes on foot from Royal George Theatre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 10:30 AM.
HobNob Restaurant – Overlooking the golf course and garden, this fine-dining restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Room service is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • HobNob Restaurant

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately CAD 35 for adults and from CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 278 out of 483 reviews
Rating 8 - Good. 124 out of 483 reviews
Rating 6 - Okay. 50 out of 483 reviews
Rating 4 - Poor. 20 out of 483 reviews
Rating 2 - Terrible. 11 out of 483 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Errigal

Stayed 1 night in Nov 2024

10/10 Excellent

donald s

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant.
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This facility is very comfortable and the staff are very accommodating
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The building has seen better days. The room was cold the entire stay and the bathroom was very draft.
Stayed 2 nights in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Everything was perfect.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
relaxing
Stayed 2 nights in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous getaway
We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Stayed 1 night in Nov 2024

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness
We enjoyed sitting on the porches/patio. Cushions on all seats would enhance the experience. Some repairs and paint would also help. Our room and bathroom were beautiful and very clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Diana, Nicholasville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 3 nights in Oct 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, quaint hotel in a lovely area. The food was fantastic! Our evening meal was delicious and served in a relaxed but beautiful dining room. All the staff were extremely helpful but Alicia and Amy made our stay extra special with their conversation and friendliness. Our room was very clean with all amenities but next time we would book a bigger room. We would definitely recommend The Charles Hotel. 5 mins walk into town, free parking and amazing staff!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Liz

Travelled with partner
Liked: Property conditions & facilities
Charming old hotel. Bathroom we had was not very workable- no place to put toiletries. Service was excellent.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Staff & service
The lovely old building just needs some TLC. The shower stall was modern and hreat pressure, however the floor step wall was crumbling. Staff were amazing and helpful Gardens lovely We sat upstairs on the covered balcony to watch the rain and that was nice!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was covenient, clean and breakfast was delicious.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Amazing place to stay. The staff are so friendly, good is delicious, and the setting is so peaceful. Perfect place to walk, curl up with a book on the porch or front patio, and enjoy the beauty of this historic building and lovely grounds.
Stayed 1 night in Sep 2024

10/10 Excellent

jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic experience
Stayed 1 night in Sep 2024

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was well located for walking and it was a peaceful environment.
Stayed 1 night in Sep 2024

10/10 Excellent

Martin

Travelled with partner
Liked: Amenities, property conditions & facilities
The Staff and accommodations were excellent- no complaints
Stayed 2 nights in Sep 2024

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Amenities
parking. Clean and organized. Easy safe walk to town. Highly recommended!
Stayed 1 night in Sep 2024