4/10 Poor
David
23 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
Service was poor, after travelling for hours and waiting on our room we discovered the shower thermostat wasn't working. It was constantly dangerously hot so couldnt be used. Reported it twice that day with a response that someone would look at it. Nothing done, reported it the next morning a technician eventually came run it for 30 seconds and said he had to go back to reception, when he didn't return we went to reception and asked for a status, they said it was fine! If the technician had run it for 30 seconds longer he would have discovered the issue. They eventually put us in another room only 36 hours later. Really frustrating and reception staff werent very sympathetic.
Also the pool shuts at 5pm and you are asked to leave.
Definitely wouldn't stay again.
David
Stayed 3 nights in Aug 2024