4/10 Poor
Komal
1 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
Great concept of a hotel and good attempt at 5 stars but fails at customer service. It is located at the top of a hill in old nice where no cars can come. On arrival a buggy was able to transfer me from the street up to the hotel which is about half a mile away. My flight was at 5 am and I called the night before confirming that a buggy would transfer me to the same location to catch my uber. When leaving the hotel, my luggage was brought to the front and I was told goodbye. When asked about the buggy, the night manager states I was told that a buggy was not available. When I told the night manager that the previous staff confirmed they would transfer me, he told me I was wrong. I promptly walked a half a mile alone as a women with 3 luggage's in the early morning streets of. i've, an unsafe venture. As a five star hotel, they cannot manage the safety of guest and I would not recommmend it. I hope in the future they put guests first and there safety. I felt scared for my life alone walking the streets trying to find my uber. Sadly the amount I paid for the hotel does not transfer to the service I was given. The night manager knew how upset I was and did not apologize and no manager has reached out. Additionally, i was woken up almost4 times my first morning asking for house cleaning which i requested each time to come back in the afternoon yet the message was not relayed and finally the manager approached me asking when they can come clean.
Komal
Stayed 3 nights in Nov 2024
