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The Windsor Hotel TOYA

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Windsor Hotel TOYA

In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
Hallway
Indoor pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722
  • Toyako Onsen
    13 min drive
  • Lake Toya
    13 min drive
  • Out of Africa
    1 min walk
  • Toya Station
    18 min drive

Room options

View all photos for Superior Twin Room, Non Smoking, Lake View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Lake View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Double Room, Non Smoking, Ocean View

Junior Double Room, Non Smoking, Ocean View | In-room safe, desk, blackout curtains, iron/ironing board

Junior Double Room, Non Smoking, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Double Room, Non Smoking, Lake View

Junior Double Room, Non Smoking, Lake View | In-room safe, desk, blackout curtains, iron/ironing board

Junior Double Room, Non Smoking, Lake View

  • 58 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, Non Smoking

Traditional Room, Non Smoking | In-room safe, desk, blackout curtains, iron/ironing board

Traditional Room, Non Smoking

  • 66 sq m
  • Sleeps 2
  • 2 Single Futons

View all photos for Superior Twin Room, Non Smoking, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Double Room, Non Smoking, Ocean View

Superior Double Room, Non Smoking, Ocean View | In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Twin Room, Non Smoking, Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Room, Non Smoking, Ocean View

  • 58 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Twin Room, Non Smoking, Lake View

Junior Twin Room, Non Smoking, Lake View | In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Room, Non Smoking, Lake View

  • 5 sq m
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds

View all photos for Junior Twin Suite with Ocean View - Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Suite with Ocean View - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for G8 Summit Two Bedroom Twin Suite

In-room safe, desk, blackout curtains, iron/ironing board

G8 Summit Two Bedroom Twin Suite

  • Sleeps 4
  • 4 Double Beds

View all photos for Junior Double Suite With Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Junior Double Suite With Ocean View

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room with Lake Toya View - Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room with Lake Toya View - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Twin Suite with Lake Toya View Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Junior Twin Suite with Lake Toya View Non-Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Windsor Suite

In-room safe, desk, blackout curtains, iron/ironing board

Windsor Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for G8 Summit One Bedroom Twin Suite

In-room safe, desk, blackout curtains, iron/ironing board

G8 Summit One Bedroom Twin Suite

  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Double Suite With Lake Toya View

Bathroom amenities | Combined shower/bathtub, free toiletries, hair dryer, dressing gowns

Junior Double Suite With Lake Toya View

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room With Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Double Room With Ocean View

  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese-Style Room Non-Smoking

Interior

Japanese-Style Room Non-Smoking

  • Sleeps 3
  • 3 Single Futons

View all photos for Superior Twin Room with Ocean View - Non-Smoking

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room with Ocean View - Non-Smoking

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin Room With Ocean View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room With Ocean View

  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Twin Room With Lake Toya View

In-room safe, desk, blackout curtains, iron/ironing board

Superior Twin Room With Lake Toya View

  • Sleeps 3
  • 2 Double Beds

Similar properties

Property entrance

WE Hotel Toya

Breakfast included
Parking included
Free WiFi
Restaurant
4.4 out of 5, Excellent, (156)
The price is €357
for 1 night
includes taxes & fees
10 Jan - 11 Jan
WE Hotel Toya

About this property

The Windsor Hotel TOYA

Luxurious ski hotel with ski-in/ski-out access
Enjoy direct access to the slopes and a full-service spa at The Windsor Hotel TOYA during the winter, and return in the summer for a round at the hotel's golf course.
The Windsor Hotel TOYA offers 368 air-conditioned accommodations with a safe and free newspapers. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets.

This Toyako hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including hot springs. Other recreational amenities include ski-in/ski-out access.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, ウィンザー ブルームスパ. Services include facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a hot tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. There are hot springs on site.

Our customers tell us that they can't get enough of the helpful staff at The Windsor Hotel TOYA. During your stay, you'll be close to Lake Toya. Enjoy features like free WiFi in public areas, free self-parking and free train pick-up service.
  • Free WiFi
  • Free self-parking
  • Enjoy French cuisine while dining at Gilligans Island
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with body scrubs, thalassotherapy or aromatherapy at ウィンザー ブルームスパ
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes hot springs, a golf course and mini golf
  • 13 minutes by car from Lake Toya and 6 minutes from Shikotsu-Toya National Park
  • Free train station pick-up shuttle service
During the winter, enjoy on-site recreational activities like cross-country skiing, snowboarding and snow tubing, and return when the snow melts for a round of golf at the on-site golf course. Conveniences like skiing lessons, ski equipment rentals and ski passes allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in the hotel's bar.

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Toyako hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.
Gilligans Island – This restaurant specialises in French cuisine and serves breakfast, lunch and dinner.
La voute – This restaurant specialises in Chinese cuisine and only serves dinner. Open selected days.
Tojisanka – This restaurant specialises in Japanese cuisine and serves breakfast and dinner. Open selected days.
Kogetsu – This restaurant specialises in sushi and only serves dinner. Reservations are required. Open selected days.
Windsor Out of Africa – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open daily.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free train station pick-up shuttle
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,840 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Gilligans Island
  • Kogetsu
  • La voute
  • Tojisanka
  • Windsor Out of Africa

Things to do

  • 18-hole golf course
  • Bicycle rentals
  • Cross-country skiing
  • Full-service spa
  • Golf
  • Golf lessons
  • Horseback riding/rentals
  • Hot springs
  • Library
  • Mini golf
  • Segway rentals/tours
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski-in/ski-out access
  • Sledding
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing

Conveniences

  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot/mineral springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Spa tub
  • Thalassotherapy

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.
Reservations are required for dinner at all on-site restaurants and must be made at 6 PM the day prior.
The entire property will be closed for renovations on February 20-22, March 11-13 and 28-30, April 2-4 and 10-12, November 14-16 and 25-28, December 11-13 and 18-21, 2024.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children 12 and younger are not allowed at this property. All guests older than 12 are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Boat transfer per adult: JPY 3.50 (one-way)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately JPY 4840 per person
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The Windsor Hotel TOYA offers transfers from the train station. Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 6 AM - midnight.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger aren't allowed at this property.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hotel Windsor Toya
Toya Windsor
Toya Windsor Hotel
Windsor Hotel Toya
Windsor Toya
Windsor Toya Hotel
The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
Windsor Hotel Toyako Cho
The Windsor Hotel Toya Toyako-Cho
The Windsor Hotel TOYA Hotel
The Windsor Hotel TOYA Toyako
The Windsor Hotel TOYA Hotel Toyako

The Windsor Hotel TOYA Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 379 out of 654 reviews" "
Rating 8 - Good. 192 out of 654 reviews" "
Rating 6 - Okay. 43 out of 654 reviews" "
Rating 4 - Poor. 23 out of 654 reviews" "
Rating 2 - Terrible. 17 out of 654 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Khiem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Paul, Chevy Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, food was delicious, but need to understand preferences of foreign travelers better. Check-in was quite slow and Onsen should be open longer hours.
Stayed 1 night in Jul 2024

10/10 Excellent

Steven, Kensington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but well maintained. The views are absolutely amazing! You definitely need a car if you stay here - the hotel sits on a mountain top and quite some distance from town (restaurants, shops, and convenience stores).
Stayed 3 nights in Jul 2024

2/10 Terrible

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Very Disappointing service
Checked in was all fine, then receptionist asked us about a dinner reservation, as we had been travelling all day to get here we didn’t know what time we would arrive. We were there at 7pm. We were informed there were no bookings in the French or Japanese restaurant, and only available in Sushi restaurant. Unfortunately my wife is not a fan of sushi. After many back and forwards of telling us there is no available dinner options, and my asking to speak to the manager, they found us a reservation at the near empty French restaurant!! The food was very nice Wait staff were lovely Just incredibly disappointing that the hotel did not want to assist us in a dining reservation. When you stay at a high end hotel like this I expect a lot better We travel Japan a lot and until now have never had a poor experience
Stayed 1 night in Jul 2024

8/10 Good

Yoshito

Stayed 1 night in Jun 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staffs. The restaurants on the top floor are pretty good.
Stayed 1 night in Apr 2024

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, amenities
Spectacular room views! Such a stunning and remote hotel with many dining and activity options. Will definitely be back.
Stayed 2 nights in Jan 2024

8/10 Good

Wing Sze

Stayed 1 night in Jan 2024

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Wonderland
Spectacular location and views for a snowy wonderland in winter. The lobby and sitting areas are beautiful and peaceful. It is quite remote but with a free daily transfer bus available for Toyako or Toya station. The service was outstanding with very friendly staff. The food was excellent, but quite expensive without options nearby! The bar was quaint and relaxing at the end of the day. We thoroughly enjoyed our two night stay. We didn't utilise the spring or spa services but would recommend this hotel for that special celebration or decadent indulgence!
Stayed 2 nights in Dec 2023

8/10 Good

Chung Hin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Shujen

Stayed 1 night in Sep 2023

10/10 Excellent

Xiao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a hidden gem! We stayed two nights at the resort. The view is breathtaking and the food is supreme. All facilities are well maintained and staff are very friendly.
Stayed 2 nights in Sep 2023

8/10 Good

Pongnut

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Would have been nice to be told about dining options before arriving.
Stayed 2 nights in Jul 2023

10/10 Excellent

Hiroyuki

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Incredible lake view
Stayed 1 night in May 2023

10/10 Excellent

Su

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with breathtaking views! The restaurants on the property, especially all the Japanese restaurants were amazing, and with exceptional service! Every staff we encountered were attentive, courteous, and professional. The best we’ve experienced in a long time.
Stayed 3 nights in Apr 2023

10/10 Excellent

shin ywan

Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Place is great but that’s it
The bath was not great. Food is too expensive and there’s nothing in the walking distance
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Windsor is a 5-star
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Suky, HONG Kong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are perfect but the dinner buffer seems a bit too less variety of food but with extremely high price. In addition, it is disappointed that the outdoor public onsen place is alternative by gender day by day
Stayed 1 night in Jan 2020

8/10 Good

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

4/10 Poor

HIDETO

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Virginia Lee

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible service at restaurant
Hotel is huge with more than 200 rooms, no Japanese onsen feel. We ate at the “Out of Africa” restaurant , food was tasty but service was not attentive at all. The main course was served without cutlery. Wine was not refilled automatically. Room is big but decor looks like hotels in USA.
Stayed 1 night in Jun 2019