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Best Western Plus Oaklands Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus Oaklands Hotel

Lunch and dinner served, garden views
Terrace/patio
Exterior
Superior Suite, 1 Double Bed, Non Smoking | Living area | 22-inch TV with digital channels
Indoor wedding

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Laundry
  • Breakfast available
  • Housekeeping

Explore the area

Map
89 Yarmouth Road, Thorpe St Andrew, Norwich, England, NR7 0HH
  • Carrow Road
    3 min drive
  • Oak Bar & Terrace
    2 min walk
  • Norwich Station
    9 min drive
  • Norwich (NWI-Norwich Intl.)
    18 min drive

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Premium bedding, individually decorated, individually furnished

Standard Room, 1 Single Bed, Non Smoking

  • 1 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, individually decorated, individually furnished

Standard Room, 1 Double Bed, Non Smoking

  • 1.6 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Premium bedding, individually decorated, individually furnished

Family Room, Multiple Beds, Non Smoking

  • 1 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Superior Suite, 1 Double Bed, Non Smoking

Superior Suite, 1 Double Bed, Non Smoking | Premium bedding, individually decorated, individually furnished

Superior Suite, 1 Double Bed, Non Smoking

  • 3.3 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Premium bedding, individually decorated, individually furnished

Standard Room, 2 Single Beds, Non Smoking

  • 1 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Premium bedding, individually decorated, individually furnished

Family Room, Multiple Beds, Non Smoking

  • 1 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, individually decorated, individually furnished

Standard Room, 1 Double Bed, Non Smoking

  • 1 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Annex Building

Premium bedding, individually decorated, individually furnished

Standard Room, 1 Double Bed, Non Smoking, Annex Building

  • 1 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking, Annex Building

Premium bedding, individually decorated, individually furnished

Standard Room, 1 Single Bed, Non Smoking, Annex Building

  • 1 sq m
  • Sleeps 1
  • 1 Single Bed

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About this property

Best Western Plus Oaklands Hotel

Hotel in Norwich with 24-hour front desk and restaurant
This smoke-free hotel features a restaurant, a bar/lounge and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include 24-hour room service, dry cleaning and a 24-hour front desk.
Best Western Plus Oaklands Hotel offers 47 accommodations with a hairdryer and free toiletries. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Televisions come with digital channels. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Oaklands Hotel. During your stay, you're just a quick walk from Norfolk Broads. Enjoy features like free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Oak Bar
  • To-go breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Norfolk Broads and a 1-minute drive from Whitlingham Country Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at Best Western Plus Oaklands Hotel. Self parking is free.

This 3-star Norwich hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 6:30 AM to 9:30 AM.
Oak Bar – Overlooking the garden, this restaurant serves lunch and dinner. A children's menu is available.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily breakfast to-go available 6:30 AM to 9:30 AM for a fee: GBP 10 for adults and GBP 5.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Oak Bar

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • 4 buildings
  • Banquet hall
  • Built in 1920
  • Smoke-free property

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 22-inch TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1 AM
Early check-in subject to availability
Early check-in fee: GBP 20.00
Minimum check-in age - 16

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 20.00

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 10.00 for adults and from GBP 5.95 for children
  • Early check-in fee: GBP 20.00 (subject to availability)
  • Late check-out fee: GBP 20.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Oaklands Court
Oaklands Court Norwich
Oaklands Hotel & Court
Oaklands Hotel & Court Norwich
Oaklands Hotel Court Norwich
Best Western Plus Oaklands Hotel Norwich
Best Western Plus Oaklands Norwich
Best Western Plus Oaklands
Oaklands Hotel Court
Oaklands Hotel Norwich
Best Western Plus Oaklands Hotel Hotel
Best Western Plus Oaklands Hotel Norwich
Best Western Plus Oaklands Hotel Hotel Norwich

Best Western Plus Oaklands Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 164 out of 588 reviews" "
Rating 8 - Good. 235 out of 588 reviews" "
Rating 6 - Okay. 109 out of 588 reviews" "
Rating 4 - Poor. 52 out of 588 reviews" "
Rating 2 - Terrible. 28 out of 588 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

mark

Stayed 1 night in Sep 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently great
Have stayed before and will again. This is a really good 3 star hotel that is excellent value for money. The hotel seems to be a very popular wedding venue but if they now have 4 rooms in a house at the bottom of the drive, so if you dont want to be part of the wedding celebration you coukd (hopefully) stay there. Great breakfast and very helpful staff make this my 'go to' hotel in Norfolk
Stayed 2 nights in Sep 2024

2/10 Terrible

Heather

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Time for a renovation
This is the third and final time I will stay. The staff are friendly but the accommodation and cleanliness is a lot to be desired. Every time there is an issue, shower heads, water tempterature. Litter in room, cobwebs, for the price it is a bit expensive for what it is
Stayed 2 nights in Sep 2024

8/10 Good

antonio

Stayed 1 night in Sep 2024

6/10 Okay

Abid

Business traveller
Breakfast
Very limited breakfast option
Stayed 2 nights in Sep 2024

2/10 Terrible

Janice

Business traveller
Disliked: Property conditions & facilities
I arrived at the property when they had lost water but were hopeful that the ussue would be resolved. I booked in and went out for food. When i returned they were still hopeful but offered for me to cancel my booking and refund. I did this, and then they have refused my refund. My room was scruffy and dated but my brief stop it seemed clean. Whilst the staff were pleasant to me, and I dont blame them for the burst water main, the lack of refund is poor customer service.
Stayed 1 night in Sep 2024

8/10 Good

Lee

Stayed 1 night in Aug 2024

6/10 Okay

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Hotel itself was great,receptionist was lovely and friendly,let us borrow an iron with no fuss at all.Breakfast was fantastic,very nice indeed,have to order off a menu,not buffet.I wasnt aware this was a wessing venue,if you are staying in the suites mayne pre check and see if theres a wedding on as marquee is right next to the suites,very noisy till gone midnight,we was made aware but only when signing in.Smoking area was right under our window so couldnt have windows open and it was warm as no air con.Suite itself was nice and big with kettle and sink,tv didnt work at all and couldnt connect it to internet to play netflix or anything.Only stayed 1 night so good overall.
Stayed 1 night in Aug 2024

10/10 Excellent

KO

Stayed 1 night in Aug 2024

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Double bed was small especially considering size of room - 1 of us ended up sleeping on the settee. Also noise from kitchen ducting. Staff very good. Breakfast ok but would have been nice to have cereals as well as cooked breakfast not just either or.
Stayed 1 night in Aug 2024

8/10 Good

Jean

Stayed 2 nights in Aug 2024

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, room comfort
Looking a little tired in places but overall stay was ok
Stayed 2 nights in Aug 2024

6/10 Okay

russell

Business traveller
Disliked: Staff & service
I had to wait over 45 min for a cooked breakfast very slow and not good
Stayed 1 night in Aug 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Anne

Stayed 1 night in Aug 2024

8/10 Good

Don

Review aug 24
Food good staff good beds uncomfortable no air con in room just small fan nice surroundings
Stayed 1 night in Aug 2024

10/10 Excellent

YAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

K.MILLWARD

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great Staff, accommodation in need of work
The staff were amazing and very responsive. Food was excellent and staff happily accommodated a change to the menu without any question. The Television didn't work on night 1- I couldn't get BBC or ITV/C4, main channels. I raised this the next morning and they sorted it before I returned the 2nd evening. The shower didn't function and the water pressure to fill the bath was exceptionally poor. I was unable to shower or wash my hair, which I was not happy about. I raised this as I left that morning and again it was sorted that day. Like I have said, this review is no reflection on the staff's attention, responsiveness or motivation to help. My review is aimed at Best Western for letting a gem of a hotel fall into a poorer state than their standards would normally allow. A refurbishment of bedrooms is in need, including some communal carpet areas. The new bar and patio area is lovely but the accommodation side of the hotel needs some TLC.
Stayed 2 nights in Jul 2024

10/10 Excellent

Callum, Englefield Green

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed 3 nights. I used Best Western as a base to see not just Norwich, but Norfolk and more. Every morning my breakfast was exceptional. A great choice of menu items and to my joy porridge! (Which is a welcome healthy option). The English breakfast was great too. Friday was probably the best day for breakfast. I was given a really good flatwhite by a very nice hostess/ waitress who clearly took pride in her barista skills. I know a good flatwhite (I’m Australian originally). The room was very clean and well kept. I had a single bed room, with some nice snacks with the coffee and tea (replaced every day btw). It got a bit hot and i did keep the window open, a plugin fan or ceiling fan would be a great addition. I’d definitely stay again.
Stayed 3 nights in Jul 2024

4/10 Poor

Sean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Ken

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
It was adequate and the check in lady was pretty friendly and attentive but other than that the staff were not particularly friendly and the food in the restaurant was horrible. The desk was unmanned alot which generally gave a bad customer service. We had questions and there was nobody there to ask. We personally wouldn’t use this hotel again.
Stayed 1 night in Jul 2024

8/10 Good

Max Wright

Stayed 1 night in Jul 2024

6/10 Okay

Natalie

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Welcoming and friendly staff, the room was a bit dusty, no one has ever looked under the bed, it's a dust horror film. Bathroom was clean however.
Stayed 1 night in Jun 2024

4/10 Poor

James

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Possibly the most uncomfortable bed I’ve ever slept in and the rooms furniture is very dated. The shower head was covered in grime and some hairs were left on the side of the bath for the entire weekend. However, the staff are great and the food also great.
Stayed 2 nights in Jul 2024

2/10 Terrible

Melanie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024