See all properties

Moon Palace Jamaica – All Inclusive

5.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers
Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished
Breakfast, lunch, dinner served; international cuisine, pool views
On the beach, white sand, sun-loungers, beach umbrellas
Aerial view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Ocho Rios Craft Market
    ‪3 min walk‬
  • Ocho Rios Clock Tower
    ‪5 min walk‬
  • Turtle River Park
    ‪6 min walk‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, ping pong

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Family Partial Ocean View - Kids & Teens Free

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed | Premium bedding, free minibar, in-room safe, individually furnished

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free | Premium bedding, free minibar, in-room safe, individually furnished

Superior Junior Suite Ocean View - Kids & Teens Free

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Similar properties

Room

Sago Palm Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (107)
The price is €193
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Sago Palm Hotel

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Our customers tell us they can't get enough of Moon Palace Jamaica – All Inclusive's great beach location. During your stay, you're just a quick walk from Jamaica Beaches. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at Buccaneers Reef, a buffet restaurant with ocean views
  • Take a swim in the 4 outdoor pools
  • Indulge with body wraps, body scrubs or manicures and pedicures at AWE Spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a sauna and volleyball
  • Guests have great things to say about the beach and the location
  • Within a 10-minute walk of Jamaica Beaches and Turtle Beach
  • Airport shuttle service available for a fee
Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a sauna. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.
Momo – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Boulangerie – On-site coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boulangerie
  • Buccaneers Reef
  • La Gondola
  • Momo
  • Pier 8

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios
Moon Jamaica Inclusive inclus
Moon Palace Jamaica Grande Ocho Rios
Moon Palace Jamaica Grande
Moon Palace Jamaica All Inclusive Ocho Rios
Moon Palace Jamaica Hotel Ocho Rios
Moon Palace Jamaica Ocho Rios
Moon Palace Jamaica Ocho Rios
Hotel Moon Palace Jamaica Ocho Rios
Ocho Rios Moon Palace Jamaica Hotel
Hotel Moon Palace Jamaica
Moon Palace Jamaica All Inclusive
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica Ocho Rios
Moon Palace Jamaica All Inclusive Hotel Ocho Rios
Moon Palace Jamaica All Inclusive Hotel
Moon Palace Jamaica All Inclusive Ocho Rios
Moon Palace Jamaica All Inclusive
Hotel Moon Palace Jamaica – All Inclusive Ocho Rios
Ocho Rios Moon Palace Jamaica – All Inclusive Hotel
Hotel Moon Palace Jamaica – All Inclusive
Moon Palace Jamaica – All Inclusive Ocho Rios
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica
Moon Jamaica All Inclusive
Moon Palace Jamaica All Inclusive All-inclusive property
Moon Palace Jamaica All Inclusive Ocho Rios
Moon Palace Jamaica All Inclusive
Moon Palace Jamaica – All Inclusive Ocho Rios
All-inclusive property Moon Palace Jamaica – All Inclusive
Moon Palace Jamaica – All Inclusive Ocho Rios
Moon Palace Jamaica Grande All Inclusive
Moon Palace Jamaica
Moon Jamaica All Inclusive
Moon Palace Jamaica – All Inclusive All-inclusive property

Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 731 out of 1454 reviews
Rating 8 - Good. 320 out of 1454 reviews
Rating 6 - Okay. 201 out of 1454 reviews
Rating 4 - Poor. 92 out of 1454 reviews
Rating 2 - Terrible. 110 out of 1454 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Liota

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good,but it wasn't much to do at the hotel, couldn't book what we really wanted to do because everything was booked
Stayed 4 nights in Nov 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Novelette

Liked: Cleanliness, staff & service, property conditions & facilities
I give this property 4.5 stars, the hotel was beautiful but not quiet. The neighbors across from room were loud at night talking in hallway.
Stayed 4 nights in Nov 2024

6/10 Okay

jean

Stayed 4 nights in Oct 2024

8/10 Good

Mackaingar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had everything on the property
Stayed 3 nights in Oct 2024

10/10 Excellent

Ariel

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the staff. The jerk hut lunch and dinner was great. Momo hibachi was excellent and the pizza and ice cream was delicious. The room candy was so yummy and I’m not even a chocolate fan. I would definitely return and book through Expedia
Stayed 3 nights in Oct 2024

10/10 Excellent

Tonoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Monika

Stayed 2 nights in Sep 2024

6/10 Okay

Michelle

Disliked: Staff & service, amenities, property conditions & facilities
The hotel is on the beach which is good but they need to maintain the property. The elevator was broken everyday of our stay. The best thing of the hotel was Awe Spa. The food was good at the buffet. Staff members need some training in customer service. They were always so rude. Some other staff members in the pisno bar were super pleasant.
Stayed 4 nights in Oct 2024

8/10 Good

Michael

Stayed 4 nights in Feb 2024

8/10 Good

Mary J

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice clean. Everyone was accommodating fun activities. Good food.
Stayed 6 nights in Oct 2024

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The food was excellent, dining staff friendly and observant. Restaurant was clean and easily accessible. Staff was very mindful of my food allergy and helpful in selecting my meals
Stayed 1 night in Nov 2024

10/10 Excellent

Jacquline M, Tampa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My incoming flight was cancelled. Didn't arrive until the next day. Did not get a refund for the missed night. Other than that, it was a wonderful experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Sonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The total ambience was very welcoming and relaxing. However, I didn't like that I wasn't told that I had to download the Palace app to access all information and entertainment. I found that out the following day when I called the operator. I also desired more entertainment involving us (the patrons}
Stayed 3 nights in Oct 2024

10/10 Excellent

Nivash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerk Hut for the win
Stayed 4 nights in Oct 2024

10/10 Excellent

The

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 2 nights in Oct 2024

8/10 Good

Monique

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

2/10 Terrible

Nadarajasundaram

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!
Stayed 2 nights in Oct 2024

6/10 Okay

Antonia

Liked: Cleanliness
It was OK.
Stayed 1 night in Oct 2024

6/10 Okay

Antonia

Liked: Cleanliness
Stayed 1 night in Oct 2024

2/10 Terrible

Folona

Travelled with family and small children
Liked: Staff & service
For the most part the majority of the staff was excellent in their customer service but the reservations department was extremely horrible. Also the night before my check out my daughter was raped by a hotel bartender. Again the staff handling this matter was exceptional.
Stayed 5 nights in Oct 2024

10/10 Excellent

claire

Travelled with partner
Liked: Cleanliness
Clean hotel
Stayed 2 nights in Oct 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Chudian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful close to ocho rios town. Fully secured and the staff is friendly and accommodating. Food at buffet is okay, momo restauant not the best, the italian restaurant was good.. lots of food available all the time, coffee shops, pastry, sandwich shop and jerk huts. Bars all over..i enjoy the pineapple ginger drinks they greeted us at the checkin. Nighly entertainment good and state of the art night club has to be the best amongst all the resorts i have visited. Large gmy with every equipment at your local gym, spa is great and clean. My only thing i miss my flight due to unforeseen circumstance with my passport and i notify them immediately and they just told me sorry we are still charging you for the night. On top of that i came the next day and had to wait more than 2 hours pass checking in time for my room. I was pissed because i have been on road travelling for two days. I ask for a free upgrade since we missed one of 4 nights we were staying there and they said no. How ever i decline a presentation they were offering for free goodies which i can assume is time shares. Its beautiful, safe staff is great and the beach is lovely too but i prob. Won't revisited.
Stayed 4 nights in Oct 2024

6/10 Okay

Amani

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Firstly, I'd just like to mention Eli, the cook at Momo. His customer service was great, as he was so engaging with everyone at the table, even the kids. The property on a whole though was overbooked due to the sale that was going on, and because it was a holiday. Check-in process was absolutely awful. We got there after 12pm, and did not get our wristbands till after 2pm. Everyone knows holidays are very busy, so I think an easier checkin process/system should of been decided on to mitigate the heavy delays, because half of the time we were there waiting on their overloaded system to load to move on to the next guest in our party. The buffet was very mid. Lack of options, and the food was nothing special. The ice-cream they had throughout the property was very nice though, and the a la carte restaurants were pretty good. Entertainment staff was amazing.
Stayed 2 nights in Oct 2024