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Sago Palm Hotel

4.5 star property

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Photo gallery for Sago Palm Hotel

Exterior
2 bars/lounges, poolside bar
Westmoreland King Large | Premium bedding, in-room safe, individually furnished, desk
Main Deluxe Queen Junior Suite | Premium bedding, in-room safe, individually furnished, desk
Main Deluxe Queen Junior Suite | Premium bedding, in-room safe, individually furnished, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
54 Main St, Ocho Rios
  • Ocho Rios Craft Market
    ‪2 min walk‬
  • Ocho Rios Clock Tower
    ‪2 min walk‬
  • Turtle River Park
    ‪5 min walk‬
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    ‪22 min drive‬

Room options

View all photos for Main Deluxe Queen Junior Suite

Main Deluxe Queen Junior Suite | Premium bedding, in-room safe, individually furnished, desk

Main Deluxe Queen Junior Suite

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Westmoreland Cabana Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Westmoreland Town Queen

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for Main King

Premium bedding, in-room safe, individually furnished, desk

Main King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland Cabana King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Cabana King

  • Sleeps 2
  • 1 King Bed

View all photos for Main Twin Twin

Main Twin Twin | Premium bedding, in-room safe, individually furnished, desk

Main Twin Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Main Deluxe King

Premium bedding, in-room safe, individually furnished, desk

Main Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | Premium bedding, in-room safe, individually furnished, desk

Signature Suite

  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Single Sofa Bed

View all photos for Westmoreland Town King

Premium bedding, in-room safe, individually furnished, desk

Westmoreland Town King

  • Sleeps 2
  • 1 King Bed

View all photos for Westmoreland King Large

Premium bedding, in-room safe, individually furnished, desk

Westmoreland King Large

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Main Queen

Premium bedding, in-room safe, individually furnished, desk

Main Queen

  • Sleeps 2
  • 1 Queen Bed

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About this property

Sago Palm Hotel

Luxury hotel with bars/lounges and fitness centre
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a conference centre are on-site.
Sago Palm Hotel offers 37 air-conditioned accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. Beds feature premium bedding. 50-inch LED televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

This Ocho Rios hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials, body wraps, body scrubs and body treatments.
Our customers tell us that they can't get enough of the helpful staff at Sago Palm Hotel. During your stay, you're just a quick walk from Jamaica Beaches. Free WiFi in public areas, free self-parking and 2 bars are available.
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • 5 minutes by foot from Jamaica Beaches and a 3-minute drive from Ocho Rios Fort
Sago Palm Hotel offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A business centre, 2 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2000 square feet (186 square metres) and includes a conference centre. Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Sago Palm Hotel. Free self parking is available.

This 4.5-star Ocho Rios hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
York Tavern – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 34 for adults and USD 17 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • York Tavern

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business centre
  • Conference centre (2,000 square foot of space)
  • Coworking space

Outdoors

  • Outdoor furniture
  • Pool loungers

Spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Handrails in stairways (89 centimetre high)
  • Lever door handles
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay films

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sago Palm Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 34 for adults and from USD 17 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Sago Palm Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 119 reviews
Rating 8 - Good. 26 out of 119 reviews
Rating 6 - Okay. 5 out of 119 reviews
Rating 4 - Poor. 3 out of 119 reviews
Rating 2 - Terrible. 5 out of 119 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrid, Corona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility was impeccable, room absolutely beautiful, staff was very friendly & helpful. Food menu was very limited, no local “niceties” offered like fresh fruit.
Stayed 2 nights in Nov 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a woman travelling alone, this hotel made me feel safe. the staff are so lovely, so welcoming and helpful & everyone helped to make my stay enjoyable. The rooms are of the highest quality & i felt like a Queen stretching out in the big bed. it was worth every penny & when i come back to Ocho i will definitely stay again. Food was excellent & the decor & ambience was 20/10. close to all the shops & beaches i was sad to have to leave xx
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Marcus

Stayed 4 nights in Oct 2024

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff. From the female security guard that greeted me upon my arrival, the front desk staff, restaurant staff and housekeeping. Everyone was a pleasure. I loved my room and the pool being steps away. I have no complaints and will definitely return. Food and drinks were delicious as well.
Stayed 1 night in Oct 2024

8/10 Good

Sherene

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean and inviting. The staff were polite and the security at the gate especially the female was very patient and kind to us. Overall we had a great stay.
Stayed 6 nights in Oct 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Love the location and staff. There isn't an elevator but the flight of stairs isn't bad.
Stayed 1 night in Oct 2024

10/10 Excellent

Ewan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You really don’t see the beauty of this gem until you are inside. You are in the center of everything.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ewan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stays and amazing staff @ Sago Palm.
My stay at Sago was really great overall. The location is fantastic and the staff is amazing!! Christopher at the front desk in particular was very helpful during my stay. My friends and I ran into an issue and the hotel manager—Yoland remedied the situation to our complete satisfaction and actually went above and beyond my expectations. This was my second stay at Sago and I was very happy on both occasions. Their breakfast is wonderful as well as their pool.
Stayed 3 nights in Oct 2024

8/10 Good

Maureen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Serena

Travelled with group
Liked: Amenities
Great experience the staff was lovely only issue was I booked a queen room and the bed was a double.
Stayed 1 night in Oct 2024

4/10 Poor

shermanika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My stay was lovely upon arrival. Everyone was kind and accommodating. I decided to eat at the restaurant for dinner wit my family and the wait staff and chef colluded to overcharge me. I brought it to the attention of the hotel manager. They basically charged me separately for the sides that are included with the meals. I didn't order any extra sides. They intentionally overcharged me, not expecting me to check. She recalculated my bill which ended up being $25USD less. It was an awful experience. I am sure they have done this many times before to foreigners. The chef comes out to laugh and smile with the patrons and encourage wait staff to cheat people. This incident ruined my trip. The other, issue was the noise from a club nearby. The noise was unbearable and straight through the night. This hotel is in an awful location because of noise.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brianna

Stayed 1 night in Aug 2024

10/10 Excellent

Lesley Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. In center of town
Stayed 9 nights in Aug 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was good, We enjoyed our stay as the Sago which has been through a renovation. Housekeeping provided wonderful service. We were overcharged on drinks placed at the bar which I should have made a note at the time with management. After check out, management made a mistake on the count of towels, robes and linens in the room, called me advising of this discrepancy that was essentially an accusation that we took a robe from the room. The situation eventually was resolved but should have been verified internally before guest involvement.
Stayed 3 nights in Aug 2024

2/10 Terrible

Robin

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The male night front desk worker was very lazy and disrespectful he expected us to unclog the toilet and left it clogged all night. They bought us ice with plastic frozen in the ice. Our first room had sand on the bed & floor. Pretty hotel but it needs better workers.
Stayed 1 night in Aug 2024

10/10 Excellent

Vysaul, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel. Great staff!
Stayed 4 nights in Aug 2024

8/10 Good

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Cargill, MIAMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were modern, and there were no problems with anything. The customer service was excellent as well. The only shortcoming I could see was that they didn't have a lift or elevator to the second floor. I suppose that single negative point would make the hotel not handicap friendly. Other than that, I highly recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and nice, the place was clean. Overall a great place to stay. Loved it. Hi 5!!
Stayed 1 night in Jul 2024

2/10 Terrible

Simone

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a 5 minute walk from the public beach and was close to many different food options. However, the hotel reataurant was so good that we could have stayed on the property for all meals. The pool was a good size and was well maintained. The workers were all very helpful and made the stay very enjoyable.
Stayed 4 nights in Jun 2024