2/10 Terrible
Ryan
Travelled with family and small children
24 Aug 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry facility is state of the art complete with machines that you pay for right from your phone. So you expect the machines to do certain things like the washing machines are supposed to drain and rinse and spin and the dryers are supposed heat up and dry clothes. I spent $11.25 to wash a single load of laundry but the load never washed and rinsed so i had dirty and now wet laundry that tumbled in a dryer that never got hot and everything that myself and my two toddlers had to wear was soaking wet and after showing the guy at the front desk washing machine still full of water that didn't drain and explaining that the dryer never got hot and that i have 2 toddlers and everything we have is soaked and cant be worn, he said contact the people who own the machines there is nothing he can do, he refused to refund my money, he wouldnt start a dryer for me and wouldn't use the housekeeping dryer to dry the laundry that we needed. I had to take two toddlers one wearing nothing but a diaper the other wearing her panties and myself wearing jeans literally dripping wet to a laundromat 5 miles away because this facility couldnt be bothered to give a basic service to a customer and I was upset and i told the employee that he was very unprofessional and his response was keep arguing with me and i will kick you off of the property right now! Pitiful management!!!
Ryan
Stayed 1 night in Aug 2024