Pretty much we never saw anyone from the staff at least to know that they were keeping an eye on us regarding the hotel facilities.
First of all we tried to cancel the reservation with more than a month ahead of anticipation and they didn't accept it unless we pay 30% of the total amount (just to clarify is not cheap).
Then, after many calls, e-mails, etc, it wasn't possible to cancel it so we decided that we had to go, and ohh surprise!!!! the first night I was the one that slept in the living room on a sofa-bed, well this "sofa-bed" was the most uncomfortable one in the entire world, I couldn't sleep well, my back was hurting and I was in a business trip...so Imagine that, I took pictures of the mattress because it was so thin and you could feel the springs digging in your back. I will post them for sure.
At the next day I decided to speak to the hotel staff so they would sorted out for me and the guy that I spoke with didn't seem to care because he stated that my complain was the first time ever for them.....such an unthoughtful answer. So to not make this story longer I had to sleep in the same bed next to my boss.
Thanks for that Resort Homes of Florida
Never ever will recommend this hotel and never will be back.