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Best Western Plus Universal Inn

2.5 star property

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Photo gallery for Best Western Plus Universal Inn

Exterior
Outdoor pool, pool loungers
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
Free daily full breakfast
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View in a map
5618 Vineland Rd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪5 min walk‬
  • Place, Orlando International Premium Outlets
    ‪14 min walk‬
  • Place, Universal Studios Florida
    ‪16 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪15 min drive‬

Room options

View all photos for Accessible King Room

Bathroom | Free toiletries, hair dryer, towels

Accessible King Room

  • Sleeps 2

View all photos for Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.4 out of 10
Exceptional
(8 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(51 reviews)
  • Sleeps 4
  • 2 Queen Beds

Suite-2 Queen Beds, Non-Smoking, Family Room, Sofabed, Microwave and Refrigerator, Wi-Fi

  • Sleeps 6

Two Queen Room

  • Sleeps 4

View all photos for King Room

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

King Room

  • Sleeps 2

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Exterior
Fairfield Inn & Suites by Marriott Near Universal Orlando
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.3 out of 5, Excellent, 1,000 reviews
Fairfield Inn & Suites by Marriott Near Universal Orlando

About this property

Best Western Plus Universal Inn

Hotel with free breakfast, near Universal Orlando Resort
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free full breakfast is provided, as well as free WiFi in public areas, free self parking and a free theme park shuttle. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Plus Universal Inn offers 70 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch plasma televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The free breakfast at Best Western Plus Universal Inn gets good marks from our customers. During your stay, you'll be within walking distance of Universal Orlando Resort. Features include free WiFi in public areas, free self-parking and a free theme park shuttle.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 11 minutes by foot from Universal Orlando Resort and a 3-minute drive from Orlando International Premium Outlets
  • Free theme park shuttle service
Best Western Plus Universal Inn offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Universal Inn. Self parking is free.

This Orlando hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free theme park shuttle
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.65 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

Best Western Plus Universal
Best Western Plus Universal Inn
Best Western Universal
Best Western Universal Inn
Best Western Universal Plus
Universal Best Western
Universal Inn
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Plus Universal Orlando
Orlando Best Western
Best Western Orlando
Best Plus Universal Orlando
Best Western Plus Universal Inn Hotel
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Inn Hotel Orlando

Best Western Plus Universal Inn Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 485 out of 1001 reviews
Rating 8 - Good. 281 out of 1001 reviews
Rating 6 - Okay. 137 out of 1001 reviews
Rating 4 - Poor. 49 out of 1001 reviews
Rating 2 - Terrible. 49 out of 1001 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Elizabeth

Stayed 3 nights in Sep 2025

8/10 Good

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for Universal Studios and there are ships across the parking lot.
Stayed 7 nights in Sep 2025

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything! The breakfast was fantastic. Easy walk to Universal and felt very safe.
Stayed 3 nights in Sep 2025

10/10 Excellent

PATRICIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to Universal Parks. We walk 15 minutes to get there
Stayed 6 nights in Sep 2025

10/10 Excellent

Yusuke

Stayed 1 night in Sep 2025

10/10 Excellent

Bessie

Stayed 3 nights in Aug 2025

10/10 Excellent

John

Stayed 2 nights in Sep 2025

8/10 Good

Boyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and beds were comfortable. Even though close to bridge that allows walking to Universal, it would still be about a mile or mile 1/2 walk to park entrance, so we drove and parked.
Stayed 5 nights in Sep 2025

2/10 Terrible

beth

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
If you like hotels that reek of urine and rotting food, in an area where it is not safe to even walk to the Walgreens next door - then you will love this hotel. WOULD NEVER STAY HERE AGAIN!!!
Stayed 3 nights in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Olga

Stayed 1 night in Sep 2025

4/10 Poor

Carolina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay, Cleanliness Issue

My two-night stay at this hotel was a disappointing experience, and I cannot recommend it due to significant cleanliness problems that overshadowed any positive aspects. The most significant problem was the hotel's cleanliness. The lobby had a strong, dusty odor, and the counters were so grimy that my finger turned black after I touched them. The air quality was so poor that it caused a sharp pain in my throat on the first night, making me rush through the lobby to avoid the dust. The shuttle service was another major letdown. The schedule was completely impractical for a full day at Universal Studios, with a single morning trip and an early evening pickup that didn't align with the park's hours (9 a.m. to 7 p.m.). This forced us to pay for expensive parking, a frustrating and unexpected expense that completely defeated the purpose of a key hotel amenity. On a positive note, the staff was genuinely nice, and the breakfast exceeded expectations. The variety was impressive, with everything from scrambled eggs and sausage to pancakes and fresh fruit, making it a pleasant highlight of the stay. Ultimately, the significant issues with cleanliness and the impractical shuttle service were too much to overlook. I would not recommend this hotel and will not be returning. The positive aspects couldn't outweigh the fundamental problems, leaving a lasting negative impression.
Stayed 2 nights in Sep 2025

10/10 Excellent

Costin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy, the attendant was kind and explained everything, the room was clean, had cartoon channels on the TV and it is very close to Universal Studios, you can walk there.
Stayed 1 night in Sep 2025

10/10 Excellent

Jourdy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Joseph, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Universal studios. Shuttle pickup is before 8am, so we kept missing it :) But Uber was only about $5
Stayed 2 nights in Aug 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
100%
Stayed 1 night in Aug 2025

10/10 Excellent

Reesa

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, clean and great staff
Stayed 1 night in Aug 2025

10/10 Excellent

Carlos, JACKSONVILLE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checking and check out. Very convenient location and easy access to Universal.
Stayed 1 night in Aug 2025

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great,great,great!
Stayed 1 night in Aug 2025

10/10 Excellent

Suzanne, Stephenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast included every morning > staff very friendly > clean and safe > front desk clerk helped me get an Uber to the airport > would definitely stay again!
Stayed 5 nights in Aug 2025

10/10 Excellent

Shana, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and spacious with contemporary decor. The location is great, less than a 5 minute walk to a bunch of restaurants and super close to Universal. The included breakfast was good. We requested an extra blanket, and they had it to our room in minutes. It’s an excellent value for the price.
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Roaches everywhere!!!

Had 3 rooms and all of them had a lot roaches. They wanted to give me a 4th one, but i declined it. Saw some roaches in the hallway too. Had mold on bathrooms. Ask for a booking cancelation and hotels.com decline my cancel request, suposedly because the hotel management didnt approve it.
Stayed 14 nights in Aug 2025

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Clean

Great location very clean free breakfast and no parking fee!
Stayed 1 night in Aug 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Staff

Professional and great cleaning staff.
Stayed 2 nights in Aug 2025