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Best Western Plus Universal Inn

2.5 star property

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Photo gallery for Best Western Plus Universal Inn

Exterior
Outdoor pool, pool loungers
Reception
Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace
Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • Gym
  • 24/7 front desk
  • Parking included

Explore the area

Map
5618 Vineland Rd, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪11 min walk‬
  • Orlando International Premium Outlets
    ‪18 min walk‬
  • Universal Studios Florida
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Hypo-allergenic bedding, pillow-top beds, in-room safe, laptop workspace

Family Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 6
  • 2 Queen Beds

Similar properties

Exterior

La Quinta Inn & Suites by Wyndham Orlando Universal area

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, (2174)
The price is €135
for 1 room
includes taxes & fees
16 Apr - 17 Apr
La Quinta Inn & Suites by Wyndham Orlando Universal area

About this property

Best Western Plus Universal Inn

Hotel with free breakfast, near Universal Orlando Resort
Along with an outdoor pool, this smoke-free hotel has a fitness centre and a 24-hour business centre. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, laundry facilities and a 24-hour front desk.
Best Western Plus Universal Inn offers 70 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature pillowtop mattresses. Guests can make use of the in-room fridges and microwaves. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch plasma televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
The free breakfast at Best Western Plus Universal Inn gets good marks from our customers. During your stay, you'll be within walking distance of Universal Orlando Resort. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • 11 minutes by foot from Universal Orlando Resort and a 3-minute drive from Orlando International Premium Outlets
Best Western Plus Universal Inn offers its guests an outdoor pool and a fitness centre. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Universal Inn. Self parking is free.

This Orlando hotel is smoke free.

Guests are served a free full breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (97 centimetre high)
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.65 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.65 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Plus Universal
Best Western Plus Universal Inn
Best Western Universal
Best Western Universal Inn
Best Western Universal Plus
Universal Best Western
Universal Inn
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Plus Universal Orlando
Orlando Best Western
Best Western Orlando
Best Plus Universal Orlando
Best Western Plus Universal Inn Hotel
Best Western Plus Universal Inn Orlando
Best Western Plus Universal Inn Hotel Orlando

Best Western Plus Universal Inn Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 487 out of 1068 reviews
Rating 8 - Good. 324 out of 1068 reviews
Rating 6 - Okay. 151 out of 1068 reviews
Rating 4 - Poor. 52 out of 1068 reviews
Rating 2 - Terrible. 54 out of 1068 reviews

8.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in walking distance to Universal. Room was clean and beds were comfortable.
Stayed 2 nights in Dec 2024

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Overall great stay and great staff
The staff was very friendly. Rooms were tended to appropriately. We had a toilet issue that was fixed before we returned. Each time we asked for room to be cleaned, the linens were changed. Only downfall was the vent did not work in the bathroom amd when we opened the toilet top to check why it wasnt flushing, it had mold on the rim. The AC faced directly on one side of the bed making it difficult to stay warm on that side but was able to put my luggage stacked by that side to kinda block it from hitting so much.
Stayed 5 nights in Dec 2024

8/10 Good

Antonella, Cape Coral

Stayed 1 night in Dec 2024

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great universal studios location
Very clean and convenient to universal studios. We walked over the pedestrian bridge to enter the park. Super convenient and close. Less than a mile walk. Also close to a millers ale house and other eaterys. Checked in early , hassle free. Plenty of parking. Would recommend.
Stayed 1 night in Dec 2024

10/10 Excellent

LISA

Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and quiet and close to the Homebass music after parties.
Stayed 4 nights in Nov 2024

6/10 Okay

Melanie, DUNCANVILLE

Liked: Staff & service, amenities
Nice staff, property is ok. Was given a room in a very noisy area, lots of foot traffic all day and night. Apparently the building has been having a problem with ants. Lots of them in and around the refrigerator, TV, and desk area. Budget hotel so not overly suprised. Free breakfast was ok. Universal shuttle picks up at 7:50am (park opens at 9am) and doesn't bring back until 5;30pm. So if you want to go later, have to Uber. Regardless of what they tell you, walking to Universal from the hotel is NOT convenient.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Farid

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
There were roaches in the room. Once we got in the room around 11 pm, we found a dead roach in the fridge. Then in the morning, we found alive roaches. This was a couple of hours before our check out. When I was checking out, I told the employee in the lobby. He thanked me for letting him know and explained to me that they would not give me a discount for such a situation. Pretty much he told me that I could have called them and they would have switched the room for me; even though, it was a couple of hours before check out time. When I told him I was sure this was not the only room with roaches because usually it would be the entire building or most of it, he said it was normal because a 20 year old building. I have been to many Best Western hotels in different cities in south Florida and it has always been a great experience, but this time, it was a very bad experience.
Stayed 1 night in Dec 2024

4/10 Poor

Denise

Travelled with family
Liked: Staff & service
Disliked: Amenities
I stayed here for 2 nights I see a terminally ill family member. The first night we found 1 roach on the bathroom floor. The morning after there was another roach on the ceiling, later that night another roach in the bathroom. There were a bunch of tiny ants running wild on the night table from the moment we got in until we left. The sheets were clean but I noticed a stain on my bed. The property itself just seems older. The lobby has a dull, old smell. If that makes sense. The property need a major upgrade. I’ve stayed at other best western properties and this one just is not up to par with the others. I was disappointed and I’m glad I was out most of the day so I didn’t have to stay there. Once I saw the first roach I was turned off completely. You guys need an exterminator.
Stayed 2 nights in Dec 2024

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

marfred

Stayed 2 nights in Nov 2024

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

8/10 Good

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Jaroslaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice if you going to Universal Studios
Stayed 3 nights in Nov 2024

8/10 Good

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The elevator did not work for 2 days. I struggled taking my baggages to the 2nd floor.
Stayed 2 nights in Nov 2024

6/10 Okay

Marlene

Stayed 7 nights in Oct 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Michael

Business traveller
Disliked: Staff & service, room comfort
Worst experience of our lives.
When we arrived at the hotel we realized that the parking lot was being used for a music festival. There was no parking available anywhere. Upon checking in I asked if we could leave our car by the front door and was told only for a little while. After realizing that the problem was only getting worse as people continued to pour onto the property, we decided to leave. We were told that we would not be refunded for the stay because the parking situation was out of the hotels control. We will never stay at a best western again. This business cares nothing about customer service. There is no way a person can stay at a hotel where there is no place to park their car. If they are going to use their parking lot for local events, they need to close the hotel in order to do so
Stayed 2 nights in Nov 2024

10/10 Excellent

Edwin

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in Nov 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Several places to eat very close.
Stayed 2 nights in Nov 2024

8/10 Good

Jessica

Stayed 1 night in Jul 2024

6/10 Okay

Ken

Stayed 1 night in Nov 2024