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Crowne Plaza Orlando - Lake Buena Vista by IHG

4.0 star property

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Photo gallery for Crowne Plaza Orlando - Lake Buena Vista by IHG

Outdoor pool, pool loungers
Point of interest
Exterior
Exterior
Property amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Room service

Explore the area

Map
8686 Palm Pkwy, Orlando, FL, 32836
  • Disney Springs™
    ‪4 min drive‬
  • Orlando Vineland Premium Outlets
    ‪4 min drive‬
  • Epcot®
    ‪11 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪28 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

Resort view

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Roll-In Shower)

  • 33 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible, Balcony (Mobility, Access Tub)

Resort view

Standard Room, 2 Queen Beds, Mobility Accessible, Balcony (Mobility, Access Tub)

  • 33 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (Selected at Check in)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room (Selected at Check in)

  • 33 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Balcony (Mobility, Access Tub)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible, Balcony (Mobility, Access Tub)

  • 33 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony

  • 33 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Resort view

Standard Room, 2 Queen Beds, Balcony

  • 33 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

  • 33 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby

Holiday Inn Resort Orlando - Lake Buena Vista by IHG

  • Pool
  • Hot tub
  • Pet-friendly
  • Free WiFi
4.2 out of 5, Very good, (3096)
The price is €163
for 1 room
includes taxes & fees
5 Apr - 6 Apr
Holiday Inn Resort Orlando - Lake Buena Vista by IHG

About this property

Crowne Plaza Orlando - Lake Buena Vista by IHG

Mediterranean hotel with fitness centre and 24-hour front desk
This smoke-free hotel features an outdoor pool, a restaurant and a fitness centre. WiFi in public areas is free. Other amenities include a conference centre, a microwave in a common area and a business centre.
Crowne Plaza Orlando - Lake Buena Vista by IHG offers 200 air-conditioned accommodations with coffee/tea makers and a hairdryer. 49-inch flat-screen televisions come with premium cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a waterslide, an outdoor pool and a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Orlando - Lake Buena Vista by IHG. During your stay, you'll be close to Orlando Vineland Premium Outlets. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Cooked-to-order breakfast served daily for a fee
  • Self-parking available for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 4-minute drive from Disney Springs™ and a few minutes from Orlando Vineland Premium Outlets
  • Cats and dogs welcome for a fee
Crowne Plaza Orlando - Lake Buena Vista by IHG offers its guests an outdoor pool, a waterslide, and a fitness centre. There's a restaurant on site. A business centre and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1807 square feet (168 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Crowne Plaza Orlando - Lake Buena Vista by IHG. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
H Street Grille & Lounge – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 10 per night)
  • RV/bus/lorry parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 to 20 per person
  • A restaurant

Restaurants on site

  • H Street Grille & Lounge

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas
  • Waterslide

Family friendly

  • Free cot
  • Outdoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (1,807 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23 per accommodation, per night
The resort fee includes:
  • Faxes
  • Phone calls
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 20.00 per person
  • Self-parking fee: USD 10.00 per night
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Comfort Inn Hotel Orlando Lake Buena Vista
Comfort Inn Orlando Lake Buena Vista Hotel
Comfort Inn Lake Buena Vista Hotel
Comfort Inn Lake Buena Vista
Comfort Inn Buena Vista
Comfort Orlando Lake Buena Vista
Comfort Buena Vista
Crowne Plaza Orlando Lake Buena Vista
Royale Parc Hotel Orlando Lake Buena Vista
Crowne Plaza Orlando Lake Buena Vista an IHG Hotel
Crowne Plaza Orlando - Lake Buena Vista by IHG Hotel
Crowne Plaza Orlando - Lake Buena Vista by IHG Orlando
Crowne Plaza Orlando - Lake Buena Vista by IHG Hotel Orlando

Crowne Plaza Orlando - Lake Buena Vista by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 374 out of 1004 reviews
Rating 8 - Good. 259 out of 1004 reviews
Rating 6 - Okay. 168 out of 1004 reviews
Rating 4 - Poor. 101 out of 1004 reviews
Rating 2 - Terrible. 102 out of 1004 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
It was a great stay. Close to shopping and restaurants and Disney. There are Jack and Jill doors. There was no noise cancellation walls at all.
Stayed 4 nights in Dec 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hey
Stayed 2 nights in Dec 2024

10/10 Excellent

Catherine

Travelled with family
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

4/10 Poor

KIM

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We checked in on Friday and stayed on the 5th floor. The bathroom had some dirt and things were moved about but my daughter had gone in before so I hadn’t the opportunity to check the area so I assumed she was the culprit. There was NO hit water and NO water pressure. We checked out Sat. morning to meet up with our group. We then checked back in and were assigned to a new room. There was a sanitary seal on the toilet and the complimentary soap/shampoos were in place as well as a spare toothpaste & toothbrush. At this point I ask my daughter and she confirmed our first room did not have any of these things. Our room hadn’t been cleaned. The dirt on the floor was from before! Ekkk! Also, they do offer LIMITED transportation to the park / Disney Springs and I do mean LIMITED. There is a parking fee.
Stayed 1 night in Dec 2024

10/10 Excellent

Jose

Travelled with partner
the location
Stayed 3 nights in Dec 2024

8/10 Good

Kirsten Stevens

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large and comfortable room, beds big and got a great nights sleep. Made use of the gym facility, it had a good selection of equipment. Staff very friendly
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not the same standard as Hilton CP in the UK
Not sure where to start, from finding hair in our towels on daily basis to toiletries and cups not being replaced daily. The only staff that spoke English were at the reception, the reception staff were helpful but did looked puzzled when asked for cups and toiletries and clean towels. We had a day when room was not cleaned even though we have requested the room to be cleaned. Strong smell of pot smoking in corridors, lifts, outside the hotel, guests arguing all night and dogs barking. The parking smelled of urine and people used it as a dump site, we saw a TV being left in the parking as well as urine bottles. The only thing the hotel has going for is the location, it is 5 minutes away from Disney Springs and about 15 minutes away from outlet shopping centre. For British travellers this is rated as a 4 star Hilton Crowne Plaza, however it is nothing like the standard of Hilton Crowne Plaza in the UK.
Stayed 15 nights in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Brittany

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Dawn, Riverview

My stay over was only for one night for Black Friday shopping.. the area has a lot of dine out options, complimentary drinks from bar was offered but did not redeem it..e location is nice however the hotel within can use some upgrades especially the halls and shower area. On a positive note slept well.
Stayed 1 night in Nov 2024

6/10 Okay

Frank

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Domonique

Stayed 4 nights in Nov 2024

10/10 Excellent

brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Gabriel

Stayed 3 nights in Nov 2024

6/10 Okay

tanya

Liked: Staff & service
Stayed 3 nights in Nov 2024

2/10 Terrible

Lindsie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTEL charging “resort” fees
Be careful! They will charge you extra fees noted when you book the reservation. When I booked and paid in full, it was noted that I would only be charged $10 a check in for self parking. They actually charged me $22.50 for a resort fee. This is a HOTEL not a resort, and a run down hotel at that. I felt icky the whole time I was in the room. You could barely open the balcony door, the room smelled moldy and was very humid (I live in FL so I know how the humidity is). There was no blow dryer in the room and only 2 wash cloths even though we had 4 people in the room. The beds were comfortable but there were stains on the sheets of my son’s bed. The carpet is black so you cant tell how filthy it is, but my kids socks were black after walking around on it. The hotel just feels dirty and they are definitely taking advantage of people charging a resort fee with no amenities other than any other basic hotel would offer. I would never stay here again, there are tons of way better options. I book this because of the price, but after the resort fee was added (and not specified prior to booking), I could have stayed somewhere much nicer for the same price. Please skip this place and find somewhere else to stay!!
Stayed 1 night in Nov 2024

8/10 Good

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Oct 2024

8/10 Good

Anny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The shower was full of hair so the water was jam in the bath. So death and cold at the bistro that is was boring to get dinner there. The persons working at this place are really nice.
Stayed 3 nights in Nov 2024

6/10 Okay

India

Travelled with partner
Liked: Staff & service
Place needs a deep cleaning rooms smell like mildew
Stayed 3 nights in Nov 2024

10/10 Excellent

Rhonda, Landrum

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the crowne plaza were very nice and accommodating. The hotel was very clean from top to bottom. Our rooms were pristine! Beds and pillows were very comfortable too. The breakfast was very good as well. Easy to get to and from Disney Parks. Highly recommend !!
Stayed 3 nights in Nov 2024

10/10 Excellent

Kathleen

Stayed 2 nights in Aug 2024

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great breakfast was amazing
Stayed 4 nights in Nov 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for the price
Stayed 4 nights in Nov 2024