I booked this group for a group of moms for our daughters dance nationals at the ESPN center. I requested an early check-in and was advised available, even when I stated I would pay. Since we went food shopping, I drove to the house at 1:30 and nobody was even there to clean. We walked around the back of the yard to see the area and all the pool furniture and patio furniture was in a heap of a mess surrounded by the grill, covered in dirt and weeds. I immediately called and advise them of the situation. I then received another call that my check-in would now be delayed even more due to maintenance issues. The maintenance issue was to clean the mess in the backyard and power wash all equipment. This delay caused us to miss the dance competition parent dinner. There also was a problem with the pool that evening the pool was making a large grinding sound. It turned out the pool did not have enough water in it to hit the filter, so therefore, I had to fill the pool. Which then led me to believe that nobody came to even inspect or clean the pool, including check chemical levels prior to check in. We refused to use the pool since we were unsure if the chemical levels were safe. In summary, we very much enjoyed the house as well as our group time together. It is a beautiful house. It is too bad that I would not stay here again due to those maintenance issues and poor communication to satisfy my early check-in request and to handle situations prior to check in.