4/10 Poor
Christian
Travelled with family
19 Oct 2024
Liked: Room comfort
Disliked: Cleanliness
Hurricane Milton stay
We were fleeing Hurricane Milton when this room became available. Things started rough as they were out of their signature giant cookies (we never did get our cookies over a 3-day stay). No elevators and we were on the second floor. While the room did provide comfortable shelter, and the lounge chair was very comfortable, the floor was the dirtiest hotel floor I'd ever walked on. My black socks had a visible coating that I'd wipe off regularly, and my clean feet turned black quickly after a few minutes on the room carpet. The food served in the main dining area was excellent and a great value for the $ spent. While we were told we'd be getting most of our security deposit ($75 a night for 'incidentals'), it was never made clear what those incidentals were. Our $500 three-night stay became almost $725, much to our shock, once we learned 2 days after check-out that parking and resort fees weren't included in the room price (while we were led to believe that they were, as no explanation was given and a hurricane was coming). The whole experience, during a time when people should've been helpful to others, just left us angry and with $225 less than we'd planned in our account. We didn't have the $ for the room, let alone the BS additional charges, and now we'll be paying interest on $750, instead of $500. Had I known this, I never would've booked here.
Christian
Stayed 3 nights in Oct 2024
