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Gaylord Palms Resort & Convention Center

4.0 star property

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Photo gallery for Gaylord Palms Resort & Convention Center

Front of property
Interior detail
Property amenity
Interior detail
Hypo-allergenic bedding, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
  • Parking available

Explore the area

Map
6000 West Osceola Parkway, Kissimmee, FL, 34746
  • Old Town
    ‪2 min drive‬
  • Fun Spot America
    ‪3 min drive‬
  • Celebration Golf Club
    ‪5 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Tower (View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Tower (View)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Park View, Tower

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Park View, Tower

  • 38 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Tower (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Tower (Mobility Accessible, Roll-in Shower)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Park View, Tower (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Park View, Tower (Mobility Accessible, Roll-in Shower)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Atrium View)

View from property

Room, 1 King Bed, Balcony (Atrium View)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Tower (Hearing Accessible)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Atrium View)

View from property

Room, 2 Queen Beds, Balcony (Atrium View)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony (Emerald Bay, Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Emerald Bay, Main Atrium View)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Emerald Bay)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed (Emerald Bay)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Balcony (Mobility Accessible, Tub)

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony (Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Balcony (Main Atrium View)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking, Balcony (Mobility Accessible, Roll-in Shower)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Park View, Tower (Hearing Accessible)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Park View, Tower (Hearing Accessible)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Emerald Bay)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds (Emerald Bay)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom

  • 77 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Main Atrium View)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds (View)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony (Emerald Bay, Main Atrium View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 2 Queen Beds, Balcony (Emerald Bay, Main Atrium View)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (View)

Hypo-allergenic bedding, in-room safe, individually decorated

Room, 1 King Bed (View)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, individually decorated

Executive Suite, 1 Bedroom

  • 58 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Gaylord Palms Resort & Convention Center

Family-friendly hotel with 6 restaurants and 3 outdoor pools
This smoke-free hotel features 6 restaurants, 3 outdoor pools and a full-service spa. Additionally, a water park (surcharge), 2 bars/lounges and a health club are on-site. Housekeeping is available on request.
Gaylord Palms Resort & Convention Center offers 1718 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Smart televisions come with premium cable channels, pay-per-view films and Netflix.

Bathrooms include designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A health club and a water park (surcharge) with waterslides are featured at the hotel. 3 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Gaylord Palms Resort & Convention Center. During your stay, you'll be within walking distance of Old Town. Features include 3 outdoor pools, 6 restaurants and 2 bars.
  • Drinking and dining options include 6 restaurants, 2 coffee shops/cafes, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the water park with a waterslide or swim in the 3 outdoor pools
  • Indulge with body treatments, massages or body scrubs at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the helpful staff and the family-friendly amenities
  • 5 minutes by car from Celebration Golf Club and 10 minutes from Disney Springs™
  • Airport shuttle service available for a fee
Gaylord Palms Resort & Convention Center offers its guests a full-service spa, a water park (surcharge), 3 outdoor swimming pools, and 2 hot tubs. There are 6 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

Business amenities include a business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 406660 square feet (37780 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the family-friendly Gaylord Palms Resort & Convention Center. Parking is available for a fee. A complete renovation of Gaylord Palms Resort & Convention Center was completed in January 2025.

This 4-star Kissimmee hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11:00 AM.
Old Hickory Steakhouse – This steakhouse only serves dinner.
MOOR – This seafood restaurant serves lunch and dinner. Open daily.
Villa de Flora – This family restaurant specialises in Mediterranean cuisine and serves breakfast, brunch and dinner. A children's menu is available. Open daily.
Wreckers Sports Bar – This sports bar specialises in American cuisine and serves lunch and dinner. Open daily.
SandBar – This family restaurant specialises in American cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access (surcharge)

Parking and transport

  • Electric car charging station on site
  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 38 per night; includes in/out privileges)
  • Valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 17 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 6 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • MOOR
  • Old Hickory Steakhouse
  • SandBar
  • Villa de Flora
  • Wreckers Sports Bar

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Arcade/game room
  • Bodyboard
  • Children's pool
  • Full-service spa
  • Health club
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Water park
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (406,660 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Netflix
  • Pay films
  • Smart TV with premium cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 4 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 51.53 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Pool access
  • Shuttle service
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 35 for adults and from USD 17 for children
  • Fee for in-room wired Internet: USD 14.99 per day (rates may vary)
  • Self-parking fee: USD 38 per night (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gaylord Palms
Gaylord Palms Kissimmee
Gaylord Palms Resort
Gaylord Palms Resort Kissimmee
Palms Gaylord
Gaylord Palms Hotel Kissimmee
Gaylord Palms Orlando
Gaylord Palms Resort Orlando
Gaylord Resort
Gaylord Palms Resort Orlando
Gaylord Palms Orlando
Gaylord Palms Resort Convention Center

Gaylord Palms Resort & Convention Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 806 out of 1119 reviews
Rating 8 - Good. 143 out of 1119 reviews
Rating 6 - Okay. 75 out of 1119 reviews
Rating 4 - Poor. 47 out of 1119 reviews
Rating 2 - Terrible. 48 out of 1119 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darelys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would come back again! It was a unique experience staying here!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Nov 2024

8/10 Good

Kevin

Stayed 1 night in Nov 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Marek Boguslaw

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice!
Stayed 4 nights in Nov 2024

4/10 Poor

Brandon

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Carla, Otsego

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

jeffrey

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Not recommended if you have children

10/10 Excellent

CYNTHIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Leanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Krista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff good accommodations not enough restaurants and I do not like no cash
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and service
Stayed 3 nights in Nov 2024

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at Gaylord with my wife multiple times and always had an amazing time, but was completely disappointed this last trip. I took my wife for her birthday and some time away from our kids, got a sitter, and payed extra for an atrium view room to overlook the Christmas lights and music. WELP, when we arrived I was placed in the Everglades wing, which overlooks a restaurant and boardwalk, and is competely separated from the MAIN atrium. Couldnt even hear the music or see ANY Christmas lights except for hanging trees. We took it in stride and figured it would just require us to do more sight seeing. On night number two, a family was placed next to us (rooms had a connecting pass through door), and their baby woke us up screaming at midnight, 2am, 4am, and 6am. I marched down to speak to a manager to express my frustration and was dismissed. The first manager offered to and did refund our parking and a dinner check, but for the price I paid for a night (over 500) it wasnt acceptable. I spoke to a 2nd manager and she basically stared at me with zero empathy or concern. What was supposed to be a romantic celebration was extremely disappointing. The atrium price should differ and be clear at booking and confirmation. Deceptive, and our last visit to Gaylord.

8/10 Good

Diona

Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Stayed 1 night in Nov 2024

10/10 Excellent

Malourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Aug 2024

10/10 Excellent

steven

Stayed 1 night in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Nov 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort!
Beautiful hotel, always appreciate our nights at Gaylord! Fabulous holiday lights and had a great dinner at Moor. (Although do wish the Old Hickory was open every day of the week!) it’s just a little bit freezing in the hotel… but Floridians love their AC!
Stayed 1 night in Nov 2024

10/10 Excellent

Leilani

Liked: Cleanliness, property conditions & facilities
The property is excellent but the staffs are not heplful.
Stayed 1 night in Nov 2024

10/10 Excellent

Marianela

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and great amenities.
Stayed 1 night in Aug 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the property. My children had a blast at the pool/ water park. It’s really close to magic kingdom.
Stayed 3 nights in Nov 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property, excellent location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Winnie

Stayed 2 nights in Oct 2024