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Hilton Orlando

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton Orlando

2 outdoor pools, pool cabanas (surcharge), pool umbrellas
Reception
Meeting facility
Interior entrance
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Parking available

Explore the area

Map
Orlando, FL
  • Orange County Convention Center
    13 min walk
  • Scratch Market
    2 min walk
  • Sand Lake Road Station
    14 min drive
  • Orlando, FL (MCO-Orlando Intl.)
    17 min drive

Room options

View all photos for Room, 2 Queen Beds, Accessible, Pool View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible, Pool View

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, City View

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Room, 2 Queen Beds, City View

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

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Room

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

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Room, 1 King Bed, Pool View

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

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Room, 1 King Bed, City View

  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

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Room, 1 King Bed

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View (Pure Allergy Friendly)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Pool View (Pure Allergy Friendly)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Pool View

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds, Roll In Shower

Premium bedding, down duvets, in-room safe, desk

Two Queen Beds, Roll In Shower

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, Multiple Beds, Connecting Rooms

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Room, Multiple Beds, Connecting Rooms

  • 31 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Pool View

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Room, 1 King Bed, Accessible, Pool View

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

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Signature Suite

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Bedroom (Connecting Room)

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Room, 1 Bedroom (Connecting Room)

  • 62 sq m
  • Sleeps 6

View all photos for Suite, 2 Bedrooms

42-inch LCD TV with cable channels, TV, pay films

Suite, 2 Bedrooms

  • 93 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Suite, 2 Queen Beds, Accessible

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Family Suite, 2 Queen Beds, Accessible

  • 93 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room (Parlor, Sofabed Only)

Premium bedding, down duvets, in-room safe, desk

Room (Parlor, Sofabed Only)

  • 62 sq m
  • Sleeps 8
  • 1 Double Sofa Bed

View all photos for Signature Suite, Accessible (Roll-In Shower)

View from room

Signature Suite, Accessible (Roll-In Shower)

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for King

Premium bedding, down duvets, in-room safe, desk

King

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Pure Allergy Friendly)

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Room, 2 Queen Beds (Pure Allergy Friendly)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible, Pool View (Roll-In Shower)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, down duvets, in-room safe, desk

Suite, 1 Bedroom

  • 60 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Queens

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Two Queens

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Suite, Accessible

View from room

Signature Suite, Accessible

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Accessible Two Queens

Premium bedding, down duvets, in-room safe, desk

Accessible Two Queens

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite

42-inch LCD TV with cable channels, TV, pay films

Presidential Suite

  • 186 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms

Premium bedding, down duvets, in-room safe, desk

Family Suite, 2 Bedrooms

  • 126 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Beds

View all photos for Accessible King

Premium bedding, down duvets, in-room safe, desk

Accessible King

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two Queens Pool View

Premium bedding, down duvets, in-room safe, desk

Two Queens Pool View

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for King Pool View

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King Pool View

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 King Bed with Sofa bed

Premium bedding, down duvets, in-room safe, desk

Family Suite, 1 King Bed with Sofa bed

  • 93 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Presidential Suite, Accessible (Roll-In Shower)

42-inch LCD TV with cable channels, TV, pay films

Presidential Suite, Accessible (Roll-In Shower)

  • 186 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, down duvets, in-room safe, desk

Room, 2 Queen Beds, Accessible (Hearing)

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hilton Orlando

Family-friendly hotel connected to the convention centre in Orlando with 5 restaurants
5 restaurants, 2 outdoor pools and a full-service spa are available at this smoke-free hotel. Other amenities include 4 bars/lounges, a 24-hour fitness centre and a poolside bar.
Hilton Orlando offers 1424 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a safe and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested.

2 outdoor swimming pools and 2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include outdoor tennis courts, a lazy river, a waterslide and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the pool at Hilton Orlando. During your stay, you'll be connected to the convention centre and within walking distance of Aquatica. Features include 2 outdoor pools, 5 restaurants and 4 bars.
  • Drinking and dining options include 5 restaurants, a poolside bar and 4 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the lazy river or swim in the 2 outdoor pools
  • Treat yourself to facials, manicures and pedicures or hot stone massages at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a 24-hour gym and 2 hot tubs -
  • Guests have great things to say about the clean guestrooms and the pool
  • Just a 2-minute drive from Aquatica and a few minutes from Pointe Orlando
Hilton Orlando offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with outdoor tennis courts and a lazy river. There are 5 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi and wired Internet are available in public spaces for a fee.

A business centre and meeting rooms are available. Event space at this hotel measures 249001 square feet (23133 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the family-friendly Hilton Orlando. For a fee, parking is available.

This 4-star Orlando hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 11 AM.
FastBreak – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Bar Tela – On-site bar. Open daily.
Trabucco – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Tropics Pool Bar & Grill – This poolside restaurant serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
TodoVos – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from room service (during limited hours).

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge); wired internet (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (USD 38 per day; includes in/out privileges)
  • Covered valet parking on site (USD 50 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: USD 30 per person
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar

Restaurants on site

  • Bar Tela
  • FastBreak
  • TodoVos
  • Trabucco
  • Tropics Pool Bar & Grill

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • Lazy river
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (249,001 square foot of space)
  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • High-pile carpet in room
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 19 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

The resort fee includes equipment rental and additional recreational activities and discounts. Guest must present the resort card to receive discounts and access to amenities.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30.00 per person
  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Fee for in-room wired Internet: USD 0.00 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 0.00 per stay (rates may vary)
  • Covered self-parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 50 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Orlando
Hilton Orlando
Orlando Hilton
Hilton Orlando Hotel Orlando
Hilton Orlando Resort

Hilton Orlando Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 554 out of 1000 reviews" "
Rating 8 - Good. 187 out of 1000 reviews" "
Rating 6 - Okay. 104 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 66 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Amaurys

Travelled with family
Disliked: Cleanliness
pool very crowded, no towels and chair to accommodate
Stayed 1 night in Aug 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo me gustó. El hotel. La vista. Y la atención al cliente por parte de Vanesa y jhon en especial.
Stayed 2 nights in Aug 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hardest part of the stay was using our Hilton Gift Cards. It made the check in process difficult. Then we still ended up owing a little more after our stay that should have been charged at the beginning. Other than that the rooms were nice. The balcony at the end of each hallway was cool to see out at night. We enjoyed the valet parking. Loved the lazy river and spa area. The waterslide was super fast and fun. The centerpiece in the pool could use some new paint but was cute. The pool tables were disappointing because of the pool stick. It had no tip on the end to properly play but we played as is and still had fun.
Stayed 1 night in Sep 2024

10/10 Excellent

Brandy

Stayed 1 night in Aug 2024

10/10 Excellent

Fernando

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

lee

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, room was dirty. Started raining and the entire LL had a half inch of rain on the floor. It took staff 30 minutes to just start cleaning the water.
Stayed 2 nights in Aug 2024

8/10 Good

Cortney

Travelled with partner
Liked: Amenities, property conditions & facilities
First off ill say this is my 2nd time staying at this hotel so i have had great experience on previous occasions but this time i was not so happy, first ill start off by saying the other time i stayed i was not driving so i had no clue about the parking situation, so this time i drove and upon ariiving and getting my hotel key nobody explained how to enter and exit the parking garage ao instead of using my hotel kwy card the prompts on the screen just says 35 dollars to park so im like thats strange let me press the call button i pressed and waited and no one answered and by this time i have about 7 cars behind me so i go ahead and pay for the parking, once i return tp the hotel i tell the desk person what was goung on and she said o you just gotta use your room kwy which would have been helpful when i chrcked in so i asked is there any way my money can be refunded, she told me o no i dont know anything about that so the next morning i ask to speak to a manger and they claim they would take care of it which im not sure they did because i will get into that in a second, after all that happened i noticed upon getting on a off the elevator the entire trip that every black or african american person that came into that hotel where all put on the 10th floor including me and my wife now that wouldnt have been a big problem until i decided to just stop on afee other floors to check things out and not really sure if it was a lack of cleaning or what but the hallway rugs looks as if
Stayed 2 nights in Aug 2024

10/10 Excellent

Stacy

Travelled with family
The rooms were clean, staff were very accommodating, the food is great and the amenities were a plus. It felt like staying in a resort.
Stayed 1 night in Aug 2024

10/10 Excellent

Roman

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2024

6/10 Okay

Nesha

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The pool was great my family had a good time on the slide and the lazy river. Unfortunately the shower in our bathroom was clogged the whole time and if one person took a shower the whole tub would fill up. I didn’t get a decent shower our entire stay.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to perfect
It was a great stay. I enjoyed the lazy river for a few hours. The slide was closed when i went swimming but opened up in the morning when i was checking out. I didn't get to enjoy it. At check in they checked us in to a handicap room without a walk in shower. I came down to change rooms with my girlfriend. They put us in 407, the room was close to perfect.There was no microwave in the room, and smelled like a wet dog. I was authorized for deposit at check in which was fine. Later that night i was charged another 45 dollars perhaps during the night audit which i did not expect. They charge you a 40 dollar resort plus 35 for self parking and if you want wifi and not a honor member you have to pay more. Parking and wifi should be included. Our trip was included with breakfast buffet which was great. Ronnie was on point. He allowed me to go upstairs and bring my girlfriend down and held me a table so i didn't have to wait on line again.
Stayed 1 night in Aug 2024

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time at the pool and lazy river, Bar was so fun
Stayed 2 nights in Aug 2024

8/10 Good

mary

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nice stay but could use a little TLC
Overall good but my bathroom had hair on the floor and in the shower when I first walked in like they forgot to clean it. The bedsheets - which are usually super soft when I've stayed in the past were tough and scratchy. I had to sleep on the comforter itself and just wrap it around me. Most of the bikes in the gym were broken with no pedals to use. Otherwise everything was wonderful.
Stayed 2 nights in Aug 2024

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked the pool and activities.
Stayed 3 nights in Aug 2024

6/10 Okay

Tracy

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
I loved the lazy river n pool areas. I love the fact that theres an adult quiet pool although they had a dj that day n music was so loud that the people who wanted quiet at the quiet pool could hear the dj still blasting tunes. The rooms are a bit dated. And the showers still have shower curtains which i think is unsanitary. Also we had 2 rooms booked and the carpets in the rooms were soaking wet to the point that when i tried to lift my foot with my sandals i couldnt lift because i got stuck. We couldnt wear socks in the room because our socks would immediately get wet. We didnt complain or ask for another room because we stayed for only one night and were out most of the day. I used to love it here when the quiet pool was really a quiet pool but rooms and pool area especially quiet spa is deteriorating.
Stayed 1 night in Aug 2024

10/10 Excellent

Gerald, Charlotte

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I had a great experience while I was there. The view was incredible from my room. The front desk staff and housekeepers were all amazing!
Stayed 4 nights in Aug 2024

10/10 Excellent

fredrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton is it
Popular hotel in the middle of the convention central. Off the main path so traffic is limited to hotel guest. Parking is covered. Dining is excellent and the pool is the best on idrive
Stayed 1 night in Jul 2024

10/10 Excellent

ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been coming here for years love the lazy river the parking convenience but little pricey the food by the pool is pricey as well
Stayed 6 nights in Aug 2024

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Keeley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked how close it was to universal studios and the pool area. Everything seemed extremely overpriced and I think the “resort pass” should be included in the price of the hotel. Also I didn’t like that parking was 35 dollars a day. Why is parking not included. Very beautiful hotel and the pool area was really nice, I just think the price I paid should’ve included the pool and parking.
Stayed 4 nights in Aug 2024

10/10 Excellent

Matt

Stayed 2 nights in Jul 2024

10/10 Excellent

Emily

Stayed 5 nights in Jul 2024

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff were rude, combative and disrespectful. I didn’t feel safe there. We cut our trip short and left days early. Not the same hotel it used to be.
Stayed 2 nights in Aug 2024

10/10 Excellent

Yenisley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Semila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Got charged 5 times for inconvince fees that are supposed to be “refunded” and they kept taking money out of my account for no reason. Had to call them early day to give me my money back. Put so much stress on me, my vacation was not even a vacation at that point. Should have never chosen to stay here, came from another country too. Overall bad experience. Would not recommend
Stayed 1 night in Jul 2024