This was a family holiday, my husband and I, daughters, son in law and grandchildren so it took me a longtime to actually choose this villa but it seemed to have everything I was looking for, something for all the family.
I will start with a positive, the villa is big, probably bigger than it looks in the pictures but unfortunately that's where the positives end for me.
1. The cleanliness - Very substandard, the villa needs a deep clean. When I questioned the cleaning which had been brought up in a previous review I was assured a new cleaning company had been employed and everything was sorted. This is certainly not the case.
2. The internet/ TV's / cinema room. All these were not working when we arrived so we contacted the management who said someone would be out shortly, that was Saturday morning, he came Monday!! Not a good start.
3. Images don't match the reality. I think we can all agree the villa looks spectacular in the pictures and for me this is what I was so disappointed with. The villa has no interior design, no ornaments, broken mirror, no soft toys in children's area, no gamestations, damaged dining table, dinted refrigerator and a very poorly stocked kitchen. The villa has 10 bedrooms and sleeps 22, there was 3 teaspoons, a mix match set of cutlery, a travel sized kettle, battered, bowed and scratched pans, 8 pots and the very basics needed to make a meal for a large group.
4. Faults: Intermittent internet, intermittent AC.
The pool started to turn green, again I reported this and the Pool guy came out to sort it. He said everything had been turned off, all the valves and vents and it was this that was causing the problem. We lost half day in the pool until the chemicals did what was needed.
The washer stopped spinning so I reported and received a reply asking me to use the one upstairs and they would fix it when we left.
The tip of the iron was broken off and damaged a couple of tops but then the iron stopped working altogether, a new iron was provided.
5. The Patio furniture: I was actually shocked how bad the patio table was, it was totally wrecked, it looked like someone had been putting cigarettes out on it but to an extreme it was a mess and needed replacing.
Overall I was extremely disappointed with the villa. I felt misled, let down and I made a very expensive mistake choosing this villa.