2/10 Terrible
Oisin B.
11 Nov 2024
Disliked: Cleanliness
Unkempt, unclean, outdated property - avoid Shine Villas - not enough characters for review!
Struggled with old door lock when we arrived. Unimpressed at first - dated living room furnishing, decor, etc and lacked freshness. Bed clothes in all bedrooms were stained/had hairs on them - beds thrown together and not changed/made up properly (one was a day later). Floors/counters not washed down (sticky and dirty) - balls of hairs and dust found right along skirting boards, behind doors and in every corner throughout property. Toilets/showers not thoroughly cleaned. Living room carpet was used and dirty in appearance - could be pulled back to expose hair and dust along with one or two small dead frogs - other rooms had small dead creatures too. A number of panels were missing/cut out from the pool screen - bugs and small creatures constantly permeated the pool and surrounding area. Panels were only replaced late on the third last day of our trip so we were unable to enjoy the pool due to other plans/poor weather. Pool area and pool screen very dated/disheveled in general - mouldy/worn in places - no Spa! Other issues - draughty kitchen window, a few missing window blind slots, loose shower doors, dirty exterior windows. Host offered a 50% refund and to vacate within 3 days of arrival when we raised these issues which was unacceptable. Host/Vrbo also advised our complaint did not indicate any major issue that would prevent us from completing our stay at the property - lost for words/angry that you should expect to accept extremely poor hospitality standards on arrival.
Oisin B.
Stayed 14 nights in Oct 2024