Universal’s Loews Portofino Bay Hotel

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Dates

January 2025

February 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Housekeeping

Bar

Room service

Hot tub

Explore the area

5601 Universal Blvd, Orlando, FL, 32819

Universal Orlando Resort
5 min walk
Velvet Bar
3 min walk
Orlando Station
12 min drive
Orlando, FL (MCO-Orlando Intl.)
21 min drive

Room options

Free toiletries, hair dryer, dressing gowns, towels

Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

42 sq m
Bay view
Sleeps 5
2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

42 sq m
Sleeps 5
2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

46 sq m
Sleeps 5
2 Queen Beds

Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

42 sq m
Bay view
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Sleeps 5
2 Queen Beds

Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

42 sq m
Sleeps 3
1 King Bed

Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Sleeps 5
2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

46 sq m
Sleeps 3
1 King Bed

Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

60 sq m
Sleeps 5
1 King Bed and 2 Single Beds

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

46 sq m
Sleeps 5
2 Queen Beds

Similar properties

Pool

Pet-friendly

Kids pool

Waterslide

for 1 room

includes taxes & fees

17 Jan - 18 Jan

About this property

Family-friendly Orlando hotel in Florida Center with 5 restaurants

5 restaurants, 3 outdoor pools and a fitness centre are available at this hotel. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.

Universal’s Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and a safe. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Universal’s Loews Portofino Bay Hotel. During your stay, you're just a quick walk from Universal Orlando Resort. You'll find features such as free WiFi in public areas and a free theme park shuttle, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.

Free WiFi
Enjoy a bite to eat at Bice Ristorante, a fine-dining restaurant that serves Italian cuisine
Cooked-to-order breakfast served daily for a fee
Valet parking and self-parking available for a fee
Splash around at the waterslide or swim in the 3 outdoor pools
Services include a lifeguard on-site, dry cleaning/laundry and a concierge
On-site recreation includes a gym and 3 hot tubs -
Within a 15-minute walk of Universal CityWalk and Universal Studios Florida
Free theme park shuttle service
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Universal’s Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools and 3 hot tubs along with a waterslide and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 42000 square feet (3902 square metres) and includes a conference centre. A terrace, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

Bice Ristorante – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.

Mama Dellas Ristorante℠ – This restaurant specialises in Italian cuisine and only serves dinner. A children's menu is available. Reservations are required. Open daily.

Trattoria del Porto™ – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Sal's Market Deli – This bistro serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Splendido Bar & Grill – This restaurant is located by the pool. Open daily.

24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free theme park shuttle
Covered parking on site (USD 33 per night; includes in/out privileges)
Valet parking on site (USD 42 per night; includes in/out privileges)
Wheelchair-accessible parking available

Food and drink

Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
5 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

Bice Ristorante
Mama Dellas Ristorante℠
Sal's Market Deli
Splendido Bar & Grill
Trattoria del Porto™

Things to do

3 outdoor pools
3 spa tubs
Arcade/game room
Art gallery
Designer stores
Early theme park entry
Express theme park tickets
Gym
Shopping
Waterslide

Family friendly

3 outdoor pools
Arcade/game room
Early theme park entry
Express theme park tickets
Fenced pool
Free cot
Free theme park shuttle
Laundry facilities
Lifeguards on site
Microwave on request
Mini-fridge
Pool gate
Rollaway/extra bed (surcharge)
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Newspapers in lobby
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre (42,000 square foot of space)

Outdoors

Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Lift
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible restaurant

Room amenities

Bedroom

Bedsheets provided
Free cot
Hypo-allergenic bedding
Rollaway/extra bed (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch flat-screen TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Coffee/tea maker
Microwave on request
Mini-fridge

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Free daily newspapers
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply

^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Renovations and closures

The property will be renovating from 28 July 2023 to 15 March 2025 (completion date subject to change). The following areas are affected:

Exterior

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets: USD 100 per accommodation, per stay
Maximum 2 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for USD 35.0 per night.

Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
Covered self-parking fee: USD 33 per night (in/out privileges)
Valet parking fee: USD 42 per night (in/out privileges)
Pet fee: USD 100 per accommodation, per stay
Service animals are exempt from fees
In-room microwave fee: USD 15 per night
Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Loews Portofino

Loews Hotel Universal

Loews Portofino Bay Hotel Universal Orlando

Loews Portofino Bay Hotel Universal Orlando Orlando

Loews Portofino Bay Universal Orlando

Loews Portofino Bay Universal Orlando Orlando

Loews Portofino Hotel

Portofino Hotel Universal

Portofino Loews Hotel

Universal Portofino Hotel

Universal's Loews Portofino Bay Hotel Orlando

Universal's Loews Portofino Bay Orlando

Universal’s Loews Portofino Bay Hotel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

8/10 Good

Hyou Joon

2 Oct 2024

Stayed 1 night in Sep 2024

10/10 Excellent

Alberto

29 Sept 2024

Liked: Staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

6/10 Okay

Royston Dale

Travelled with partner

28 Sept 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

The property had advertised construction was occurring but the level of construction is quite extreme. Our room window was covered with sheeting so you couldn’t see out. I would give this resort a miss until they finish construction as it’s quite intrusive! When we complained to conciege they said “it will be nice when it’s finished”.Wish we booked the Hard Rock instead for the Money we spent!

Stayed 4 nights in Sep 2024

4/10 Poor

Kirsty

25 Sept 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Stayed 5 nights in Sep 2024

10/10 Excellent

Elexenia

23 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with group

21 Sept 2024

Disliked: Staff & service, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Gume, Laredo

20 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Adam

Travelled with family, Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Portonfino Bay is beautiful. The staff are friendly. We use the water taxi to transport to and from the park, which is a lifesaver after HHN. The hotel includes express passes and early entry to the parks. The pools are always wonderful. We also love hearing the tenors and eating at Tratorea de Port.

Stayed 5 nights in Sep 2024

8/10 Good

Ella

13 Sept 2024

Club level was Terrible!! Poor level of food!!

Stayed 3 nights in Aug 2024

10/10 Excellent

Ezio

7 Sept 2024

Stayed 2 nights in Aug 2024

2/10 Terrible

Natalia

Travelled with family

7 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

I called in advance as soon as I learned that the property was under construction. I was assured that this was almost finished and would not effect our stay with bay view windows. I booked two king rooms with bay view windows. They were not ready until around 4:30PM. Our bay windows provided a beautiful view of construction scaffolds. I was told that fast passes for the hotel stay would work for Halloween Horror night. They did not. I talked to the manager and she refused to give us any credit for the stay based on the misleading information we received. It was disappointing.

Stayed 1 night in Sep 2024

6/10 Okay

Charles, Bratislava

6 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

The property was under construction and there was no warning of this at booking time nor any discounts for the discomfort. Last time here.

Stayed 2 nights in Jul 2024

10/10 Excellent

Didier

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel. Breakfast option in club room less varied than before and no hot meat option, which would have been available during our previous stays in club rooms in the hotel. Renovations on-going but being done sensitively and had little impact on enjoyment of stay.

Stayed 14 nights in Aug 2024

4/10 Poor

Jaimin, Calgary

24 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Sandra, Doral

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Portofino has some construction going on, but the area was very clean and the beach pool is wonderful.

Stayed 1 night in Aug 2024

10/10 Excellent

Jonaire

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great food, they should include breakfast

Stayed 5 nights in Aug 2024

10/10 Excellent

ALLEN

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities

Besides the construction that was going on we had a wonderful stay. The food at the onsite restaurants was high, recommend walking off property to other restaurants.

Stayed 7 nights in May 2024

10/10 Excellent

Robert

18 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with family

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2024

8/10 Good

Craig

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed in the Minions suite. Ground floor room. Very large rooms. With the kids beds big enough for an adult. Hotel is getting work done. So half of the betel is covered in scaffolding. But it didn’t affect our room in the East wing. Only down side was the food & drink price. We just fancied a light meal after being in the parks. The quick serve deli $35 for a standard size pizza. And wanting to charge $7.50 for water in your room.

Stayed 1 night in Aug 2024

2/10 Terrible

Mathew

Travelled with family

5 Aug 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Constuction Site and Terrible Service - AVOID

The hotel is a building site with construction noise from early morning until 5pm. Please do not waste your money here, service equally appalling and despite my complaints they really do not care offering to refund my parking as compensation for a $5K booking! Absolutely appalling customer service. This was our 5th visit and will never stay at a Loews property again.

Stayed 2 nights in Jul 2024

10/10 Excellent

Myungseok

3 Aug 2024

Stayed 1 night in Aug 2024

8/10 Good

Jacqueline

Travelled with family

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The outside work only affected us minimally until the last day when I was trying to watch tv and they were on a scaffold right outside my window making all kinds of noise.

Stayed 5 nights in Jul 2024