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Universal’s Loews Portofino Bay Hotel

4.0 star property

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Photo gallery for Universal’s Loews Portofino Bay Hotel

Exterior
Property amenity
Exterior
View from room
3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Housekeeping
  • Bar
  • Room service
  • Hot tub
  • Parking available
  • Breakfast available

Explore the area

Map
5601 Universal Blvd, Orlando, FL, 32819
  • Universal Orlando Resort
    ‪5 min walk‬
  • Universal CityWalk
    ‪10 min walk‬
  • Universal Studios Florida
    ‪13 min walk‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Non Smoking, Bay View (FREE Universal Express Unlimited^)

  • 42 sq m
  • Bay view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (FREE Universal Express Unlimited^)

  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

View from room

Room, 1 King Bed, Non Smoking, Bay View (FREE Universal Express Unlimited^)

  • 42 sq m
  • Bay view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Garden View (Hearing) (FREE Universal Express Unlimited^)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View (FREE Universal Express Unlimited^)

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible, Garden View (Roll-In Shower) (FREE Universal Express Unlimited^)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (FREE Universal Express Unlimited^)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Suite, Non Smoking (Despicable Me Kids Suite) (FREE Universal Express Unlimited^)

  • 60 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

View from room

Club Room, 2 Queen Beds, Non Smoking (FREE Universal Express Unlimited^)

  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds

Similar properties

Outdoor pool, pool cabanas (surcharge), pool umbrellas

Universal’s Loews Royal Pacific Resort

  • Pool
  • Pet-friendly
  • Kids pool
  • Waterslide
4.5 out of 5, Wonderful, (1577)
The price is €1,079
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Universal’s Loews Royal Pacific Resort

About this property

Universal’s Loews Portofino Bay Hotel

Family-friendly hotel with 5 restaurants and 3 outdoor pools
5 restaurants, 3 outdoor pools and a fitness centre are available at this hotel. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Universal’s Loews Portofino Bay Hotel offers 750 accommodations with iPod docking stations and a safe. 42-inch flat-screen televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a waterslide and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Universal’s Loews Portofino Bay Hotel. During your stay, you're just a quick walk from Universal Orlando Resort. You'll find features such as free WiFi in public areas and a free theme park shuttle, plus 3 outdoor pools. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Bice Ristorante, a fine-dining restaurant that serves Italian cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym and 3 hot tubs -
  • Within a 15-minute walk of Universal CityWalk and Universal Studios Florida
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Universal’s Loews Portofino Bay Hotel offers its guests 3 outdoor swimming pools and 3 hot tubs along with a waterslide and a fitness centre. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this hotel measures 42000 square feet (3902 square metres) and includes a conference centre. A terrace, early theme park entry, and express theme park tickets are also featured at the family-friendly Universal’s Loews Portofino Bay Hotel. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Bice Ristorante – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Reservations are required.
Mama Dellas Ristorante℠ – This restaurant specialises in Italian cuisine and only serves dinner. A children's menu is available. Reservations are required. Open daily.
Trattoria del Porto™ – This restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Sal's Market Deli – This bistro serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Splendido Bar & Grill – This restaurant is located by the pool. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Things to do

  • 3 outdoor pools
  • 3 spa tubs
  • Arcade/game room
  • Art gallery
  • Designer stores
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free cot
  • Free theme park shuttle
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (42,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply
^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Renovations and closures

The property will be renovating from 28 July 2023 to 15 March 2025 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 147 per accommodation, per stay
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults and USD 5 to 20 for children
  • Covered self-parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 147 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Loews Portofino
Loews Hotel Universal
Loews Portofino Bay Hotel Universal Orlando
Loews Portofino Bay Hotel Universal Orlando Orlando
Loews Portofino Bay Universal Orlando
Loews Portofino Bay Universal Orlando Orlando
Loews Portofino Hotel
Portofino Hotel Universal
Portofino Loews Hotel
Universal Portofino Hotel
Universal's Loews Portofino Bay Hotel Orlando
Universal's Loews Portofino Bay Orlando

Universal’s Loews Portofino Bay Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1003 reviews
Rating 8 - Good. 173 out of 1003 reviews
Rating 6 - Okay. 76 out of 1003 reviews
Rating 4 - Poor. 40 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa, buxton

Stayed 2 nights in Oct 2024

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is top class. Staff are so friendly. Very easy to access the Universal parks either by boat or 15 minute walk. Restaurants , deli, coffee shop and bars on site were great but lots of choice at City Walk as well. We will definitely be back. Sad to leave!
Stayed 7 nights in Nov 2024

10/10 Excellent

Leeann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My two children and I just spent the past 4 days at Portofino Bay. The employees were very kind, accommodating, and extremely helpful. The hotel is gorgeous. Yes, there is construction going on, but the only thing that affected for us, was getting to the pool. It was a hike. Otherwise it was the perfect place. We enjoyed the boat ride to Universal and even tried the path to walk there. It was gorgeous! We would go back.
Stayed 4 nights in Nov 2024

8/10 Good

Mariana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

Smruti Soumya

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2024

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort friendly staff Spacious and comfortable rooms Would definitely go back
Stayed 7 nights in Nov 2024

10/10 Excellent

Brittni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the club level dining and breakfast
Stayed 2 nights in Nov 2024

6/10 Okay

Estelle

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 7 nights in Oct 2024

4/10 Poor

Carolann

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is outdated and currently under construction. All of this is okay, except we payed a premium to stay at this resort. We were given a room with scaffolding outside the window, which blocked the view. We were hung up on 2 times by staff when we called to ask for a room change. Our room was not cleaned, unless we called and asked, and then it was after 6 PM. Overall, the Hard Rock is a much better choice, and I would not stay here unless you have absolutely no choice.
Stayed 3 nights in Nov 2024

4/10 Poor

Darrell

Stayed 3 nights in Aug 2024

10/10 Excellent

Sandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 4 nights in Oct 2024

6/10 Okay

karen

The proximity to the parks and the express pass were great. Otherwise it was an average hotel, lots of renovation underway which is a good thing, the rooms and corridors are pretty outdated for the price being charged.
Stayed 3 nights in Nov 2024

8/10 Good

William

Stayed 3 nights in Oct 2024

10/10 Excellent

Shannon, Dorchester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and friendly. They have some construction going on and I never heard it. It’s a pretty big hotel and not the easiest to navigate. But still a nice hotel.
Stayed 2 nights in Nov 2024

2/10 Terrible

Jennifer

Stayed 1 night in Nov 2024

10/10 Excellent

Barbara

Travelled with partner
Beautiful
Stayed 3 nights in Oct 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was good but building repairs brought area down
Stayed 14 nights in Oct 2024

2/10 Terrible

Nicole

Stayed 2 nights in Sep 2024

10/10 Excellent

Rona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a club level room here for 2 nights for my family of 5. We were on a 7 day trip from the UK visiting Universal Studios and this appealed due to the fast pass and food & drink inclusion. It was at the time of renovation and I was expecting the disruption to be worse than it was . Our room had no view as the window was blocked out and the temporary gym was tiny , but we popped into the one in Hard Rock instead which was amazing . We loved the pools at Portofino ..Villa pool was empty late at night for some family ball games , and we spent a fun afternoon at the Beach pool . My teenage boys loved the DJ, pool games & table tennis . Great idea to have Factor 30 SPF on tap poolside for guests . We enjoyed the lounge food : breakfast had a choice of fresh fruit /bagels and some hot food. Lunch was bags of crisps , salads ,bread cheese & ham. Dinner had some hot dishes , soup and salad. And cans of drinks from the fridge were very welcome . We used the water taxi into the parks then popped back for lunch and went in again in the evening. The fast passes were valid for the day we checked in and the day we checked out . Given the price of food in the Universal complex , for my hungry family of 5 this proved to be a cost effective option with the bonus of it being a lovely hotel and it added an extra dimension to the holiday .
Stayed 2 nights in Oct 2024

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time… minus the construction. It should be over soon.
Stayed 4 nights in Oct 2024

6/10 Okay

Eugene

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Under construction
Hotel is under construction so many amenities are not available. Price should have been reduced due to the condition of the hotel. Our lake view room had scaffolding and a tarp covering the window. Courtyard was empty due to construction. Had to walk through construction area to get to the pool. Paid too much for this experience.
Stayed 3 nights in Oct 2024

10/10 Excellent

Krissy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay for families. They are currently doing construction but it didn’t affect us too much!
Stayed 4 nights in Oct 2024

10/10 Excellent

Josh

Stayed 5 nights in Oct 2024

2/10 Terrible

Barry

Stayed 2 nights in Oct 2024

10/10 Excellent

JESUS, Stuart

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024