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3.5 out of 5

"Rooms need redecoration, noisy both from other guests in corridors and outside noisy even though was on 7th floor. Staff were nice and location good. " More

By a verified traveller on Sun 17 Sep 2023

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Economy Double Non-Smoking (140cm,1Bed)

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Economy Twin Non-Smoking (2Beds)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Triple Non Smoking

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 5 Max

Standard Twin Room, Non Smoking (2 Beds)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Single Room, Non Smoking (120cm, 1 Bed)

Bed Count room.options.bedSize.TwinXLBed.Singular Maximum Occupancy 1 Max

Executive Twin for 3 people Non-Smoking (2 Beds,1 Sofa Bed)

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 5 Max

Hotel Description

Hotel New Hankyu Osaka's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Grand Front Osaka Mall. Free WiFi in public areas, 3 restaurants and 2 coffee shops/cafes are available.

  • Free WiFi and wired Internet
  • Options for a bite to eat or a relaxing drink include 3 restaurants, 2 coffee shops/cafes and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Guests have great things to say about the location and the helpful staff
  • Just a 3-minute walk from Grand Front Osaka Mall and 4 minutes on foot from Hankyu Umeda Main Store
  • Airport shuttle service available for a fee

Hotel New Hankyu Osaka ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel New Hankyu Osaka

Everyone (1) Couples (1)
3 out of 5
Rooms need redecoration, noisy both from other guests in corridors and outside noisy even though was on 7th floor. Staff were nice and location good.

Posted by on 17 Sep 2023

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Comment from Hotel Management

19 Sep 2023 by 大阪新阪急ホテル フロント

Thank you very much for staying at our hotel the other day.We will strengthen our checking system and we will strive to make improvements as soon as possible.Thank you very much for posting valuable opinion this time.

4 out of 5
Kind and polite people. Missing already the staff of bar REED! So very good service and hearty people <3

Posted by on 15 Nov 2023

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Comment from Hotel Management

17 Nov 2023 by 大阪新阪急ホテル フロント

Thank you very much for staying at our hotel.We will continue to promote better service in the future.We sincerely look forward to your next visit.

Property Features

There are 3 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. An airport shuttle during limited hours is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at Hotel New Hankyu Osaka. Parking is available for a fee. This 3.5-star Osaka hotel is smoke free.

  • 1 building
  • 961 guestrooms or units
  • 10 levels
  • 3 dining venues
  • 2 coffee shops
  • Built in 1964
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Beauty salon
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Train station: Nakatsu Station (Hankyu) (0.8 km / 0.5 mi)
  • Metro station: Umeda Station (Hankyu) (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel New Hankyu Osaka offers 961 air-conditioned accommodations with complimentary bottles of water and complimentary slippers. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • Flat-screen television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Housekeeping (daily)
  • Hairdryer
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.

OLYMPIA – This buffet restaurant serves breakfast, lunch and dinner.

REED – On-site bar. Open daily.

LOIN – This steakhouse serves lunch and dinner. Open daily.

MONSELET – This restaurant serves lunch and dinner. Open daily.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 5 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property's banquet hall will be under construction from November 21 to December 26, 2024, from 8:30 AM-5:30 PM on weekdays. Guests can expect to hear construction-related noise during this time.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Additional breakfast fees apply to children ages 0-9 sleeping on existing beds.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 5
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 per person
  • Airport shuttle fee: JPY 1600 per person (one-way)
  • Airport shuttle fee per child: JPY 800 (one-way)
  • Self-parking fee: JPY 3000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel New Hankyu
  • Hotel New Hankyu Osaka
  • New Hankyu
  • New Hankyu Hotel Osaka
  • New Hankyu Osaka
  • New Hotel Osaka
  • New Osaka
  • Osaka Hankyu Hotel
  • Osaka Hotel Hankyu
  • Osaka Hotel New Hankyu
  • Hotel New Hankyu Osaka Hotel
  • Hotel New Hankyu Osaka Osaka
  • Hotel New Hankyu Osaka Hotel Osaka

You should know

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
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