8/10 Good
Patrick
6 Oct 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great looking hotel in great location. We had a larger room with floor to ceiling windows overlooking the pretty park opposite. This was a highlight for us as nice to sit and sip on a wine and watch street below. Was surprised and disappointed that as part of my VIP package that my 2 x free beverages (no conditions in booking) equated to a bottle of water or coke only. Upon asking why not a glass of wine or alcohol i was advised in Norway free alcohol is not promoted. My view was it was complimentary (i received complimentary drinks in Bergen Norway?). This needs to be reviewed as misleading. Other concern was no top up to tea or coffee pods on the 3 days we were at hotel. Breakfast quite comprehensive so no complaints there. Overall location and hotel great, customer service not at level of any other hotels from our 3 week Scandinavia holiday. PS: steer clear of Scotsman bar nearby, the barman is rudest person I've ever dealt with. Was also rude to my wife and online reviews are terrible.
Patrick
Stayed 3 nights in Sep 2024