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Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

Exterior
Desk, blackout curtains, soundproofing, iron/ironing board
Property amenity
Desk, blackout curtains, soundproofing, iron/ironing board
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Pool
  • Parking available
  • Housekeeping

Explore the area

Map
235 KING EDWARD AVENUE, Ottawa, ON, K1N 7L8
  • Byward Market Square
    9 min walk
  • Champa Thai Food
    2 min walk
  • Rideau Station
    11 min walk
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    25 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, City View

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, City View

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Access Tub)

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Accessible (Access Tub)

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, blackout curtains, soundproofing, iron/ironing board

Suite, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Desk, blackout curtains, soundproofing, iron/ironing board

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

Similar properties

Exterior

The Business Inn

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (7056)
The price is €119
for 1 night
includes taxes & fees
5 Jan - 6 Jan
The Business Inn

About this property

Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel

Hotel with free breakfast, a quick walk to Byward Market Square
This hotel features a 24-hour fitness centre, a snack bar/deli and a 24-hour business centre. Free on-the-go breakfast and free WiFi in public areas are also provided. Other amenities include self parking, coffee/tea in a common area and conference space.
Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel offers 182 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. Flat-screen televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include baths or showers and complimentary toiletries.

This Ottawa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel gets high marks from our customers. During your stay, you're just a quick walk from Byward Market Square. Features include free WiFi in public areas, plus a 24-hour gym and a snack bar/deli.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and overall comfort
  • Within a 10-minute walk of Byward Market Square and University of Ottawa
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 1500 square feet (139 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and a garden are also featured at the business-friendly Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.
Guests are served a free on-the-go breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Languages

Chinese (Mandarin), English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (CAD 18 per day; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Pool

Family friendly

  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 1,500 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday and Thursday:
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Sunday, Monday, Tuesday, Friday and Saturday:
  • Restaurant
  • Fitness facility
  • Indoor pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 18.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 7:30 AM to 11:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday INN EXP Stes Downtown East OTTAWA
Holiday Inn Express & Suites Ottawa Downtown East Property
Holiday Inn Express & Suites Ottawa Downtown East Ottawa
Holiday INN EXP Stes Downtown East
Express & Suites Ottawa Ottawa
Holiday EXP Stes Downtown East OTTAWA
Holiday EXP Stes Downtown East
Property Holiday INN EXP Stes Downtown East OTTAWA
OTTAWA Holiday INN EXP Stes Downtown East Property
Property Holiday INN EXP Stes Downtown East
Holiday Inn Express Suites Ottawa Downtown East
Holiday Inn Express Suites Ottawa Downtown East an IHG Hotel
Holiday Inn Express Suites Downtown Ottawa East an IHG Hotel

Holiday Inn Express & Suites Downtown Ottawa East, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1066 out of 2062 reviews" "
Rating 8 - Good. 607 out of 2062 reviews" "
Rating 6 - Okay. 224 out of 2062 reviews" "
Rating 4 - Poor. 87 out of 2062 reviews" "
Rating 2 - Terrible. 78 out of 2062 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What you would expect from a holiday in, the room was surprisingly large and very comfy! However the area was not great, while you could walk to many of the key areas it is unfortunately down the street from a homeless charity, resulting in there being a lot of homeless around the hotel - a large majority of them going up to pedestrian and even drivers
Stayed 2 nights in Sep 2024

8/10 Good

Sriya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except disconcerting location
Stayed 2 nights in Sep 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice newer (or newly renovated) place with comfortable beds, a nice breakfast with plenty of choice and friendly attentive staff. It is situated downtown within easy walking distance of Byward market, Rideau shopping centre, and the parliament buildings. The pool was very small, but looked much larger in photos on the hotel website. However, it was nice and warm, with plenty of towels poolside. The fitness room was large and had a good variety of equipment. The biggest downside was the area around the hotel. We did not feel safe walking in the neighborhood, especially at night. Homeless people, tents, tons of garbage in the streets—Murray street was the worst—avoid if you can. I would not stay at this hotel if I was travelling alone. Parking is not included with your stay. Very limited parking is available at $18 per night, and if you arrive after noontime, you will have to park at one of two off-site public lots located a few blocks away (you must walk through a sketchy area to get there—-avoid doing this after dark if you can). If I do this in future, I will choose a hotel a little further away from downtown, where parking is included and on-site, and drive in to downtown to shop (I would park at the Rideau Centre).
Stayed 2 nights in Sep 2024

8/10 Good

Olubunmi Alex

Liked: Cleanliness, staff & service
Stuff are friendly
Stayed 1 night in Sep 2024

8/10 Good

Trevor

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Huge room and clean. Good breakfast. Not enough onsite parking so had to park 7 minutes away which doesn’t bother me, but wouldn’t feel safe walking back if I was a vulnerable person.
Stayed 1 night in Sep 2024

6/10 Okay

Billie Jean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We had booked a standard room for my husband and 21 year old daughter to stay. They put us in a King room so my daughter went elsewhere to stay the first night! Super disappointed
Stayed 2 nights in Sep 2024

8/10 Good

Dan Hua

Stayed 2 nights in Aug 2024

8/10 Good

Iffat

Travelled with family
It was a good experience staying in Holiday Inn. I think they should improve the food in their kitchen.
Stayed 1 night in Sep 2024

10/10 Excellent

Maxim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
King Edward is probably the worst street in Ottawa. Lots of homeless people and drug addicts. The hotel is great and safe but you don’t want to walk out there at night.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

2/10 Terrible

Jagjit

Disliked: Cleanliness
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Uninspiring check in- insisting on a credit card even though debit card sufficed. Great room large, nice shower, noisy a/c but effective. Very average breakfast offering. 10-12 min walk from Byward Market area.
Stayed 2 nights in Sep 2024

6/10 Okay

Adam

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean however the area is not very nice.
Stayed 2 nights in Aug 2024

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Maluah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel it self is great. Amenities were great, the breakfast was hood with decent variety. The room was exceptionally clean and spacious. Security wascgreat as well. Although there is paid parking at a reasonable dailyvrste, space is limited and i heard many people checking in did not get parking on site. The only major critique is the area around the hotel. People should be aware that it us located across the street from a shelter for the unhoused and we did witnesd drug use. I wouldn't have felt safe walking from the city centre at night but Uber is a good, fairly cheap option. Just something to keep in mind. This would'nt deter us ftom staying here in the future.
Stayed 2 nights in Sep 2024

10/10 Excellent

INDAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Sep 2024

10/10 Excellent

Bao

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They can’t control the people and environment outside but the hotel itself was very safe, friendly and clean!
Stayed 3 nights in Sep 2024

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel but this location was pretty rough. A lot of homeless and heavy drug use right outside. It was nice to be able to park underneath the hotel in the garage.
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to downtown
Stayed 4 nights in Sep 2024

4/10 Poor

Ajay

Disliked: Cleanliness, property conditions & facilities
Old facility
Stayed 2 nights in Jun 2024

4/10 Poor

Christian

Stayed 1 night in Sep 2024

6/10 Okay

jagdeep

Travelled with family
Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2024

8/10 Good

Gengsheng

Stayed 1 night in Aug 2024

8/10 Good

Dominique

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The additional fees for parking and the parking itself is not well indicated and hard to extricate.
Stayed 2 nights in Sep 2024

8/10 Good

MUK HING

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking space. Need to park at parking lot 10 minute away.
Stayed 2 nights in Sep 2024