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Casa Basalto

3.5 star property

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Photo gallery for Casa Basalto

Front of property
Deluxe Double Room, 2 Queen Beds | Premium bedding, pillow-top beds, in-room safe, individually decorated
Breakfast and lunch served, Mexican cuisine
Deluxe Suite, 1 Bedroom, Accessible | Dining room
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Room service
  • Laundry
  • Air conditioning

Explore the area

Map
Avenida Camino Real de la Plata #206, Col. Zona Plateada, Pachuca, HGO, 42084
  • Galerias Pachuca Mall
    ‪5 min walk‬
  • Auditorium Gota de Plata
    ‪9 min walk‬
  • Hidalgo Stadium
    ‪3 min drive‬
  • Santa Lucía, Mexico (NLU-Felipe Ángeles Intl.)
    ‪60 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Accessible

Deluxe Suite, 1 Bedroom, Accessible | Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Accessible

  • 40 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds

Deluxe Double Room, 2 Queen Beds | Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Double Room, 2 Queen Beds

  • 24 sq m
  • Sleeps 2
  • 2 Queen Beds

Similar properties

Front of property

Camino Real Pachuca

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1201)
The price is €77
for 1 room
includes taxes & fees
13 Apr - 14 Apr
Camino Real Pachuca

About this property

Casa Basalto

Hotel with free parking, a quick walk to Galerias Pachuca Mall
This smoke-free hotel features a restaurant, a bar/lounge and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference centre, a coffee shop/cafe and a business centre.
Casa Basalto offers 26 air-conditioned accommodations with a safe and coffee/tea makers. Each accommodation is individually decorated. Pillowtop beds feature premium bedding. 40-inch Smart televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Casa Basalto, you're just a quick walk from International Soccer Hall of Fame. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at Dolina
  • Continental breakfast served weekdays for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 4-minute walk from David Ben Gurion Park and 5 minutes on foot from Galerias Pachuca Mall
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and laundry facilities are also featured at Casa Basalto. Limited free parking is available on a first-come, first-served basis.

This 3.5-star Pachuca hotel is smoke free.

For a fee, guests can enjoy a continental breakfast on weekdays from 8:00 AM and noon.
Dolina – This restaurant specialises in Mexican cuisine and serves breakfast and lunch. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekday continental breakfast available 8:00 AM to noon for a fee: MXN 149 for adults and MXN 149 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Dolina

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Coworking space
  • Meeting room

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: MXN 500
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 500
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately MXN 149 for adults and from MXN 149 for children
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Basalto Hotel Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel
Casa Basalto Pachuca
Casa Basalto Hotel Pachuca

Casa Basalto Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 159 out of 248 reviews
Rating 8 - Good. 61 out of 248 reviews
Rating 6 - Okay. 17 out of 248 reviews
Rating 4 - Poor. 7 out of 248 reviews
Rating 2 - Terrible. 4 out of 248 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Stayed 1 night in Oct 2024

6/10 Okay

francisco, Richmond

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Thin walls and doors, if somebody next to you , you will hear conversations and tv; no closet in rooms , only a small cabinet to hang cloths with not enough hangers
Stayed 2 nights in Aug 2024

10/10 Excellent

Rogaciano

Stayed 1 night in Aug 2024

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Matt

Disliked: Property conditions & facilities
Property was nice but lots of noise in the room coming from other rooms
Stayed 1 night in Mar 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, staff everyone
Stayed 3 nights in Jan 2024

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

6/10 Okay

francisco, Richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have no closet! No removable hangers in a cabinet, difficult to hang cloth and not high enough to keep the cloth hanging correctly. Hotel is a mix of new and very old, they still have entry door locks with keys, very inconvenient; They have “push here” stickers in the draw cabinets and a glass water bottle with peel off sticker of the hotel’s name where you can buy it :( They have a great restaurant attached to the lobby with great food, had breakfast twice and it was good, other than that, hotel, price and are is very good
Stayed 2 nights in Jun 2023

8/10 Good

Juan Carlos

Stayed 1 night in May 2023

8/10 Good

Homero

Stayed 1 night in Feb 2023

10/10 Excellent

Astrid

Stayed 1 night in Feb 2023

10/10 Excellent

Noboru Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Martin, Highlands

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are clean the location is centrally located however the AC unit is controlled by hotel management and not you so if you travel during warm days be aware it will be very uncomfortable warm room.

10/10 Excellent

Daniel

Stayed 2 nights in Sep 2022

10/10 Excellent

Jennifer

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Really nice Botique, very clean and modern. We enjoyed our stay and loved that they were dog friendly. They have a great well kept grass area right put front for dogs.
Stayed 1 night in Apr 2022

8/10 Good

JUAN

Stayed 2 nights in Jan 2022

8/10 Good

maria

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The restaurant
Stayed 1 night in Dec 2021

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, property conditions & facilities
I like the location
Stayed 3 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Detrás del bote de basura, así como en otros puntos específicos, había basuritas (pedazo de galleta o papel pequeño), denotando que no mueven cosas para barrer, o de plano no lo hacen antes de cada estancia. En temas de acústica, se escucha TODO lo que sucede en otras habitaciones o el escándalo de la gente pasando por el pasillo/escalera. Está bonito el hotel y en zona bien; tengan cuidado con esos detalles muy importantes y los huéspedes se los agradecerán.
Stayed 1 night in Aug 2021

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el hotel, tiene muy buena ubicación y las habitaciones son amplias, todo muy limpio. Me gusta que sea pet friendly pero hubo un incidente con mi perrito ya que tienen un pitbull suelto en la recepción y se le fue encima, afortunadamente no pasó a mayores pero me lleve un gran susto y por seguridad y tranquilidad de los clientes y otros perros no deben tener ese perro suelto aunque “no haga nada”. Espero lo consideren porque a muchas personas nos dan miedo esos perros y pueden ocasionar un accidente en cuestión de segundos.
Stayed 1 night in Jun 2021

10/10 Excellent

Mitch, San Dieho

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is clean, modern (appears to be new). Overall a nice hotel for reasonable price!
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yeah
Stayed 2 nights in Jul 2018