2/10 Terrible
Halasi S.
10 Jan 2025
Disliked: Cleanliness
Beware! Be warned!
The property itself seemed nice enough. Once I booked on VRBO the management company reached out to me and directed me off site to sign lengthy documents for a short term rental agreement and pay deposits directly to them. I was given a laundry list of house rules to review and sign. My family and I were very careful with the house.When I returned home, three days later I was notified that I was being deducted from my Security deposit a fee for a broken hot tub valve. I thought there had to be some mistake because no one used the hot tub while we were there. I thought if I reached out to the management company that we could easily clear it up when I told them that we hadn’t even used the hot tub. After some time and reaching out and not hearing back for a few days, they sent me a before and after picture of a hot tub with some valve cap removed showing what they were telling me was a broken valve. There was no reasoning with the company. It didn’t matter if the tub was used by us or not, they felt justified in charging me for some broken hot tub part with a picture as “proof” that my family had done something to the hot tub. Hot tubs are touchy and require constant maintenance. I don’t know their maintenance schedule but maybe that part broke on its own and we were just there that weekend and got blamed. When we checked in there was a trash can overflowing outside and nowhere for us to dispose of our trash.Avoid this company if you can. Super uncaring.
Halasi S.
Stayed 3 nights in Jan 2025