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Mercure Paignton Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Paignton Hotel

Terrace/patio
Privilege, Superior Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace
Privilege, Superior Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace
Bar (on property)
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Gym
  • Parking available
  • Bar
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
Esplanade Road, Paignton, England, TQ4 6BQ
  • Paignton Beach
    3 min walk
  • Paignton Pier
    3 min walk
  • Dartmouth Steam Railway
    5 min walk
  • Plymouth (PLH-Plymouth City)
    56 min drive

Room options

View all photos for Classic Room, 1 Double Bed, View (Restricted View)

Classic Room, 1 Double Bed (Restricted View) | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 Double Bed, View (Restricted View)

  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege, Superior Room, 1 Double Bed, View

Privilege, Superior Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace

Privilege, Superior Room, 1 Double Bed, View

  • 24 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 Double Bed

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Accessible

Classic Room, 1 Double Bed, Accessible | Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 Double Bed, Accessible

  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Redcliffe Hotel

Pool
Breakfast included
Pet-friendly
Parking included
4.7 out of 5, Exceptional, (722)
The price is €85
for 1 night
includes taxes & fees
10 Dec - 11 Dec
Redcliffe Hotel

About this property

Mercure Paignton Hotel

Eco-certified hotel with fitness centre and 24-hour front desk
A restaurant, a fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, coffee/tea in a common area and a 24-hour front desk. Housekeeping is available on request.
Mercure Paignton Hotel offers 161 air-conditioned accommodations with minibars and a safe. 55-inch Smart televisions come with digital channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Mercure Paignton Hotel. During your stay, you're just a quick walk from Paignton Beach. Enjoy features like free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include a front desk safe, a car charging station and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Steps from Paignton Beach and a 3-minute drive from Paignton Zoo
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness centre, a terrace, and coffee/tea in common area are also featured at the eco-certified Mercure Paignton Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Paignton hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:30 AM to 10:30 AM.
Mercure Paignton Hotel has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Hungarian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (GBP 15 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 18 for adults and GBP 12 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Grab bar near toilet (69 centimetre high)
  • High-pile carpet in room
  • Lift (89 centimetre wide door)
  • Raised toilet seat (48 centimetre high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (109 centimetre high)
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2023
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per stay
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 for adults and from GBP 12.00 for children
  • Covered self-parking fee: GBP 15.00 per day
  • Pet fee: GBP 15.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Front desk staff will greet guests on arrival.
Property Registration Number GB426800213

Property is also known as

Mercure Paignton Hotel Hotel
Mercure Paignton Hotel PAIGNTON
Mercure Paignton Hotel Hotel PAIGNTON

Mercure Paignton Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 183 reviews" "
Rating 8 - Good. 52 out of 183 reviews" "
Rating 6 - Okay. 14 out of 183 reviews" "
Rating 4 - Poor. 7 out of 183 reviews" "
Rating 2 - Terrible. 8 out of 183 reviews" "

9.4/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stewart

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Lovely modern hotel, right on the seafront, really convenient but… Be aware use the hotel car park it will be £20 on top. This should really be quite clear on the hotel details as it could come across sneaky. It is a lovely / modern hotel, WI-FI was good also for work. Also breakfast is extra but there are options over the road for breakfast.
Stayed 1 night in Jun 2024

8/10 Good

Helen

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Great location Staff very friendly Rooms well sized Cleanliness just lets it down! The carpet in the bedroom we were in needed a good clean and hoover!! Shame as rest of hotel was great!
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for exploring Torbay - one of the best in the Paignton area.
Stayed 3 nights in Aug 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent , smart and comfortable hotel.
Stayed 3 nights in Aug 2024

8/10 Good

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modern, very poor on parking, also when booking we told child and age but when arrived they said yr child was booked to sleep in same bed ??? We given child age 6 yrs old . We had to ask for bed was given a folding cot bed . This shouldn’t happen when a family book a room with child .
Stayed 4 nights in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, Wonderful view
Lovely hotel, great service and highly recommended
Stayed 1 night in Aug 2024

6/10 Okay

Andrew

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
It is my 3rd time at the Mercure this time booking via expedia, on this occasion I found the room to be cleaned very late in the day which I declined as I had already returned back to relax before getting ready for the evening. On one occasion I returned to find my room door slightly ajar and a card in the door slot. Obviously as they tended to the room they left the card in the slot and my door ajar! I took the card to the lobby but I dont think the staff understood the gravity of what I was saying and just told me she could replace MY card if I wanted. I gave up trying to explain and was just thankful nothing in my room was disturbed. I was also disappointed by the parking headspace, from my previous visits I know a space is not to be expected but it is not advertised on the headspace, arriving this visit with a roof box I found I was unable to fit under the 2M height restriction and had to find other local parking. Despite the above I will visit again, this and the sister hotel Ibis really bring another level of accommodation to Paignton.
Stayed 7 nights in Aug 2024

6/10 Okay

Jeremy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

MR ALUN

Stayed 2 nights in Aug 2024

2/10 Terrible

Marilyn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stressful breakfast
We liked the location of the hotel overlooking the sea and the building is new, shiny and clean and the rooms are spacious and well designed. We stayed the weekend and on the Saturday we were out all day till 10pm but when we returned our room hadnt been serviced - the bed was unmade, dirty cups and tea/coffee not replenished etc.. We called reception and got an apology and replacement tea/ coffee but housekeeping had gone home. We found breakfast both mornings quite a stressful experience. Fried/poached eggs and hash browns have to be ordered and it's hit and miss whether you get your eggs as they dont have table numbers. We asked 3 times for our eggs only getting them after we had finished the rest of our hot breakfast. There was only frozen fruit on the Saturday, Sunday there was melon and frozen. I wasnt happy with the attitude of the restaurant manager on the Saturday morning when i pointed out the issues with our egg order and I didnt feel listened too. They just dont have enough staff during breakfast, they were struggling with the dishwasher - dishes piling up at the bar was unsightly. We visit Paignton 4 to 5 times a year, and thought we'd give this hotel a try but I am afraid we will not be returning unless the breakfast situation improves as wd came out of breakfast feeling quite stressed. On checking out I asked for a discount because of room not being done and they didnt know how to issue a refund!
Stayed 2 nights in Aug 2024

4/10 Poor

Sophie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
were told by reception on arrival no restaurant/bar capacity for guests other than the coach parties. we booked a ‘privilege room’ which was a nice typical executive style room with sea view. Coffee was below average biscuits were nice though (although you’d need more as so hungry as no dinner available) we ended up ordering a papas to share as too tired to explore after journey! very underwhelmed by the whole experience such a let down for paignton as it should have been good!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shelley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were lovely and very helpful. Breakfast was delicious. Room was very comfortable, clean and well set out. Would definitely stay again and recommend.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lee

Stayed 2 nights in Aug 2024

10/10 Excellent

Lucy

Stayed 1 night in Aug 2024

8/10 Good

David Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely building , right on sea front, near shops bars and childrens play ground .had a lovely time only proplem we had was the bathroom kept flooding when we had a shower , it was a good job it was a wet room, the maintenance people tried a few times to sort it, it got better but wasnt right but did not spoil our experience
Stayed 5 nights in Jul 2024

6/10 Okay

trevor

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Travelodge with bling
Not that impressed, paid for a superior privilege room, expecting floor to ceiling glass views of the bay. Was put on the top floor which felt like an attic room with a much smaller window. Was still a great view but not what I expected or what I felt I'd paid for. The dressing gowns were just screwed up in a bundle in the wardrobe. The room was really just a Travelodge with bling... Very disappointed
Stayed 1 night in Jul 2024

8/10 Good

Stephen

Travelled with partner
Lovely hotel,perfect position Breakfast to dear,parking to dear
Stayed 2 nights in Jul 2024

10/10 Excellent

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the bar and patio area for a cheeky cocktail
Stayed 3 nights in Jul 2024

6/10 Okay

Dorota

Liked: Cleanliness, staff & service, property conditions & facilities
When we booked it online . We have booked sea view room or arrival we was told that that was not the case ..so we asked was there one available but there wasn’t ..and then took the room that they said that was booked but to find our bathroom was a disabled bathroom which wasn’t a problem but would preferred a normal bathroom. All in all not a bad stay but a bit pricey I wouldn’t of mind paying that for what was booked and that was sea view room not building view room
Stayed 1 night in Jul 2024

8/10 Good

Sanchez

Stayed 1 night in Jul 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Stayed 4 nights in Jul 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean & tidy Seafront location Doggy friendly as are all Mercure hotels
Stayed 1 night in Jul 2024