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The Palace Hotel & Spa

3.0 star property
VIP Access

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Photo gallery for The Palace Hotel & Spa

Property entrance
Classic Triple Room (Standard) | Desk, iron/ironing board, free WiFi, bed sheets
Reception
Lounge
Terrace/patio

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Pool
  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
Esplanade Road, Paignton, England, TQ4 6BJ
  • Paignton Beach
    ‪3 min walk‬
  • Princess Theatre
    ‪7 min drive‬
  • Goodrington Sands Beach
    ‪7 min drive‬
  • Exeter (EXT-Exeter Intl.)
    ‪44 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Club Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Club Double or Twin Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Triple Room, Garden View (Club)

Superior Triple Room, Garden View (Club) | View from room

Superior Triple Room, Garden View (Club)

  • 31 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Room (Executive)

Deluxe Room (Executive) | Desk, iron/ironing board, free WiFi, bed sheets

Deluxe Room (Executive)

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Desk, iron/ironing board, free WiFi, bed sheets

Classic Double Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Double or Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Double or Twin Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Classic Twin Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Twin Room

  • 13 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Double Room, Sea View

Club Double Room, Sea View | View from room

Club Double Room, Sea View

  • Sea view
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Triple Room (Standard)

Classic Triple Room (Standard) | Desk, iron/ironing board, free WiFi, bed sheets

Classic Triple Room (Standard)

  • 31 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Single Room

Desk, iron/ironing board, free WiFi, bed sheets

Classic Single Room

  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Single Room

Superior Single Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Single Room

  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Club Double Room, Garden View

Desk, iron/ironing board, free WiFi, bed sheets

Club Double Room, Garden View

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Desk, iron/ironing board, free WiFi, bed sheets

Superior Double or Twin Room

  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About this property

The Palace Hotel & Spa

Beach location and indoor pool
Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and a steam room.
The Palace Hotel & Spa offers 55 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Paignton hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
Our customers tell us that they can't get enough of the helpful staff at The Palace Hotel & Spa. During your stay, you're just a quick walk from Paignton Beach. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Treat yourself to massages at the spa
  • Amenities include a front desk safe, meeting rooms and laundry facilities
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Paignton Beach and 4 minutes on foot from Paignton Pier
The Palace Hotel & Spa offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A fitness centre, spa services, and a terrace are also featured at the eco-certified The Palace Hotel & Spa. Self parking is free.

This 3-star Paignton hotel is smoke free.

On-site venue – This restaurant specialises in British cuisine and serves lunch and dinner. Reservations are required.
On-site venue No. 2 – bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, German, Hungarian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: GBP 5 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Spa fee: GBP 5 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Palace Hotel Paignton
Palace Paignton
The Palace Hotel & Spa Hotel
The Palace Hotel & Spa Paignton
The Palace Hotel & Spa Hotel Paignton

The Palace Hotel & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 200 reviews
Rating 8 - Good. 59 out of 200 reviews
Rating 6 - Okay. 29 out of 200 reviews
Rating 4 - Poor. 3 out of 200 reviews
Rating 2 - Terrible. 2 out of 200 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Classy, traditional and great staff

It's a traditional, classy hotel. Service can be a little stretched at reception but the quality of the staff generally is a cut above the average for this grade of hotel. The restaurant is a reslly good experience. Although the menu is slightly limited the quality of the ingredients and the presentation is superb. The breakfast is full of choices and variety (with the exception of kippers as I recall - and possibly porridge...). The presentation is excellent again although cooking your own toast doesn't fit with the otherwise classy experience. There's plenty of free parking for guests, it's close to the shops, it's opposite the pier and it's a charming and elegant place to take a break. Paignton is lovely too.
Stayed 2 nights in Jan 2025

8/10 Good

Andzej

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean / goos size rooms, free parking, value for money. Breakfast could have been better but we have enjoyed our overall stay.
Stayed 1 night in Jan 2025

6/10 Okay

Andy

Liked: Cleanliness, property conditions & facilities, room comfort

not enough breakfast

Stayed 2 nights in Jan 2025

10/10 Excellent

Chris

Stayed 5 nights in Oct 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Very comfortable room plenty of space bu trouble with heating
Stayed 1 night in Dec 2024

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, room comfort
This was my first stay at this hotel, the hotel in general was fine, obviously it’s an old building and this shows in places, the staff were generally polite and helpful and the gym was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

colin

Stayed 2 nights in Nov 2024

6/10 Okay

Ashley

Stayed 1 night in Nov 2024

6/10 Okay

Kerry

Travelled with partner
Liked: Amenities
Disliked: Staff & service
Availability of rooms meant we had to book a triple room. Unfortunately we landed room 83 and the location of it was terrible. Across the corridor are 2 lifts so we were woken by activity in them and over exuberant guests. Adjacent is the Gents loo with the hand dryer blaring through the wall. Just along is the kitchen where noise is obvious but it is also accompanied by loud music sometimes. Additionally you do not need to be in the bar areas to be party to the music or entertainment - it is all very clearly heard from the room. We were also woken one morning to the answerphone in Reception being checked. So the psychotic shower which continually switched from hot to cold was the least of our concern. Room 83 is not a fit location for guests and had we been asked by the Assistant Manager how our stay was when we checked out we’d have been delighted to share this feedback in person and play some of the recordings made of the noise we were hearing from the room. A distracting annoyance is that the bar area plays different music to the adjacent seating area and reception, even when there is entertainment on. A lady last night remarked on her lack of concentration on a conversation due to having Whitney Houston music behind her but Earth, Wind and Fire music from in front of her. Simple appreciation and observation of the ambience would really help the hotel. The swimming pool and spa facilities were lovely and definitely made the stay.
Stayed 4 nights in Nov 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely old hotel, lovely big rooms. Unfortunately only one of our four windows could be opened. The room was stifling hot despite turning the radiators off. Staff all seem lovely. A few things let the hotel down really. Shower kept going hot and cold. A worrying old lift which clunked and banged. Our breakfast were held too long before serving as tomatoes were dried, the scrambled eggs were dried and crusty, but the food itself were nearer lukewarm than hot. The breakfast on the second morning was much better but looked a little lost on a big plate. Bar ran out of cider but l guess it’s the end of their busy season. Barman could do with training though. My beer had almost a quarter of glass of head!
Stayed 2 nights in Oct 2024

8/10 Good

John killingworth

Stayed 1 night in Oct 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and the staff were polite. I used the leisure facilities which were fine. The evening entertainment was excellent and the older folk absolutely loved it including myself. Breakfast was well organised and the food was really good.
Stayed 1 night in Sep 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Angie

Liked: Cleanliness, staff & service, amenities
It was very nice, staff very friendly. Although one evening we had a snack and had to keep asking for things such as cutlery and salt etc which should really have been brought over before.
Stayed 2 nights in Aug 2024

10/10 Excellent

rafal

Liked: Cleanliness, staff & service, property conditions & facilities
All good,recomend
Stayed 2 nights in Aug 2024

4/10 Poor

Christopher

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is impressive from the outside, but not worthy of 4*. The room was showing its age, The bath sheet had freyed edges, cups didn't match, cheapest of cheap coffee,tea. One pack of biscuits between two people, Plastic cups for bathroom. Fan didnt work. Staff all nice and polite etx but the room's definitely not worthy of £120 a night.
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Arysha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are amazing, lovely atmosphere
Stayed 1 night in Aug 2024

10/10 Excellent

Teddy

Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Absolutely outstanding Hotel 🏨 and surroundings I can only imagine if I took a tour how more wow it would be, staff exceptional friendly and accommodating! Cleanliness of room, dust on top of cupboards a bit lazy! Some tiles in bathroom cracked needs addressing asap , room 45 asap!! Outside the hotel as you enter the pillars and archways need a jet wash full of bird poo very unattractive to say the least. The worst comes last £40 charge for my pets without no prior warning ⚠️ or knowledge! Some issues that need addressing! To make anyone’s experience a complete package 📦! I am so happy we stayed with you & we are very happy to come again as we felt so welcomed and loved 🥰 The grounds are kept to an amazing standard hats off to the up keepers!!! The singer a lady sang a song gave me goose bumps all the way through OMG Cake was lovely and thank you for the gift 🎁 Thank you for topping my beer up and making an extra effort the following evening & reading my mind likewise 😉 Stunning experience Impressive Would recommend to anyone especially if you change the sausages at breakfast time😂 :))) Thank you so much for everything Teddy&Dogs
Stayed 2 nights in Aug 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities, room comfort
Although very nice hotel, I was initially put out as the key I was given, there was already someone in that room! Although the situation was sorted, being a customer service industry I would have expected a little more empathy from the desk clerk.
Stayed 1 night in Aug 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Jun 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities
Lovely hotel, everything excellent
Stayed 2 nights in Jun 2024