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LH Porto Rafael Altura Resort

4.0 star property

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Photo gallery for LH Porto Rafael Altura Resort

Property grounds
Beach nearby
Outdoor pool, pool loungers
Exterior
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Parking included
  • 24/7 front desk
  • Pet-friendly
  • Laundry

Explore the area

Map
Loc. Monte Altura, Palau, SS, 7020
  • La Sciumara Beach
    ‪9 min walk‬
  • Palau Ethnographic Museum
    ‪15 min walk‬
  • Monte Altura Fortress
    ‪16 min walk‬
  • Olbia (OLB-Costa Smeralda)
    ‪52 min drive‬

Room options

View all photos for Quadruple Room

Desk, bed sheets

Quadruple Room

  • 20 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Triple Room, Sea View

Triple Room, Sea View | Desk, bed sheets

Triple Room, Sea View

  • 18 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double or Twin Room

Desk, bed sheets

Double or Twin Room

  • 15 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Desk, bed sheets

Triple Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Double or Twin Room, Sea View

Double or Twin Room, Sea View | Desk, bed sheets

Double or Twin Room, Sea View

  • 15 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

About this property

LH Porto Rafael Altura Resort

Hotel in Palau with 24-hour front desk and outdoor pool
An outdoor pool, a restaurant and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and dry cleaning are on-site. Housekeeping is not available.
LH Porto Rafael Altura Resort offers 57 air-conditioned accommodations, with a hairdryer. Digital televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and bidets. Business-friendly amenities include desks, desk chairs and telephones.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at LH Porto Rafael Altura Resort, you're just a quick walk from La Sciumara Beach. Free WiFi in public areas, free self-parking and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • 9 minutes on foot from La Sciumara Beach and a 2-minute drive from Monte Altura Fortress
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. An outdoor pool, a terrace, and tour/ticket assistance are also featured at LH Porto Rafael Altura Resort. Free self parking is available.

This 4-star Palau hotel is smoke free.

On-site venue – This buffet restaurant specialises in Malaysian cuisine and serves breakfast, lunch and dinner.

Languages

Arabic, English, French, Italian

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Renovations and closures

The property is closed between 30 September and 15 June.

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per night
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 2.50 per person, per night. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Beach service, including use of beach umbrellas and sun loungers, is available for a surcharge.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Altura Hotel Palau
Altura Palau
Hotel Altura Palau
Club Esse Porto Rafael Altura Hotel Palau
Club Esse Porto Rafael Altura Hotel
Club Esse Porto Rafael Altura Palau
Club Esse Porto Rafael Altura Palau Sardinia
Club Esse Porto Rafael Hotel Palau
Club Esse Porto Rafael Hotel
Club Esse Porto Rafael Palau
Club Esse Porto Rafael Altura

LH Porto Rafael Altura Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 30 out of 84 reviews
Rating 8 - Good. 27 out of 84 reviews
Rating 6 - Okay. 23 out of 84 reviews
Rating 4 - Poor. 3 out of 84 reviews
Rating 2 - Terrible. 1 out of 84 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Stayed 5 nights in Jul 2024

8/10 Good

SANTILLAN RAMON

Liked: Cleanliness, staff & service
Wifi never works
Stayed 1 night in Jun 2024

10/10 Excellent

Simi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice
Stayed 3 nights in Jun 2024

10/10 Excellent

Nathaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent, amazing place. no complaints about anything other than the wifi, which did not work in our room. Wifi at the reception was working appropriately thou. giving 5 stars overall
Stayed 1 night in Jun 2024

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 3 nights in May 2024

6/10 Okay

Guillaume

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023

4/10 Poor

Ana

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
La propiedad esta muy vieja y muy abandonada. La habitacion muy limpia pero todo muy sencillo, nada que ver las fotoso con la realidad. El personal de recepcion muy amable.
Stayed 3 nights in Aug 2022

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our 2 night stay here. We wanted somewhere close to the port that would allow us to easily visit La Maddelena and this was it. The hotel is a 25 minute walk from the port (or a 5 min drive). The facilities were good- enjoyed using the pool on our last day. Breakfast was also great. Only issues we had were a faulty toilet, which staff looked into.
Stayed 2 nights in Aug 2022

10/10 Excellent

Giuliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended!
We loved our stay in this place. The rooms are super cute. Staff very nice and friendly. We got some welcome drinks which is an unexpected bonus :) Great breakfast with a nice view to the pool. Free parking on site. Everything is super clean and well decorated. You can walk to the town centre but we preferred to drive since it was very hot. We recommend this to anyone staying in Palau.
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yep
Stayed 5 nights in Jun 2021

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Charming Hotel in the hillside
Room was a little damp It was fairly cold during our stay and there was no access to heating. Also, our TV did not work.. We did mention to the hotel manager but he did not seem very interested. However, esthetically, the hotel was lovely and it was clearly an hotel to stay in in high season when the weather is hot.. possibly not suitable in low season. Also, the swimming was not ready for use during our stay which was disappointing.

10/10 Excellent

Mike, Mumbai, Maharashtra, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Altura Review
The wife and I stayed here recently during the middle of May 2012. The entire staff was fantastic! My wife has a sever gluten allergey and the hotel took her to the store and procured gluten free food that they could prepare for her during her stay. Every meal was prepared very well and again, the staff was great at accommodating us in meal choices and in language. We are American and needless to say, my Italian is not so great and they worked very hard to ensure we got everything we need. The rooms were not as large as most american hotels, but I expected that and was not disappointed. Palau was just a 5 minute drive away La Madd just a ferry ride from there. Definitely recommend.

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, convenient location for Palau, La Maddalena, Santa Teresa & Porto Cervo, lovely islan
Stayed here last September, great place and great holiday. Rooms are basic but service was great: staff were really helpful in recommending places to visit and how to get there. Close to the town centre but you have to drive or take a taxi as there isn't a path to walk on (taxi is around 10-12 Euros). Never had dinner in the hotel but other guests gave great reviews of the food, even though the selection is limited. Dinner is served later at night though. Once you're down at the waterfront in the town visit the restaurant called Re Ferdinando, good food, good service, pricey though but everywhere is here I guess. I'd also recommend visiting La Maddalena via the ferry at the port, more bars and restaurants there. Also, Santa Teresa isn't that far a drive from Palau, neither is Porto Cervo (20-30mins I recall), so this hotel is a good place to stay to be close to the various good places to visit. When we went to Porto Cervo many shops were closed as it was the end of the season but still had a walk around the port, had lunch looking out at the yachts, very nice, but didn't stay for long as it was very quiet. If you can, visit Alghero, long journey but lovely town, especially the old town. I'd also recommend taking the boat trip around La Maddalena which you can arrange through the hotel, seems they offer better rates than if you were to book down at the port. Boat visits a few different islands/beaches and offers a decent lunch on the trip as well (seafood pasta).

6/10 Okay

David

Stayed 5 nights in Aug 2024

10/10 Excellent

jean-michel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un personnel super sympathique et agréable. Le site est très agréable, les chambres sont très agréable avec une belle terrasse. L’accueil est fabuleux.
Stayed 1 night in Sep 2024

6/10 Okay

Andre

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wir haben diese Unterkunft für 3 Nächte gebucht und haben ein Zimmer direkt neben der Rezeption erhalten. Positiv zu erwähnen ist, dass die Wege in der weitläufigen Anlage recht kurz für uns waren und wir immer einen kostenfreien Parkplatz gefunden haben. Die Mitarbeiter sind sehr freundlich, zuvorkommend und auch hilfsbereit bei Fragen rund um den Aufenthalt auf Sardinien. Leider gibt es auch einige negative Punkte die uns aufgefallen sind: - Matratzen durchgelegen, Federn spürt und sieht man bereits - schlechter Zustand des Badezimmers; Schimmel in den Fugen an der Duschkabine, in der Dusche und am Waschbecken - schlechte Beleuchtung des Zimmers - trotz eines gut sichtbaren Aufklebers im Badezimmer am Waschbecken mit dem Hinweis an die Gäste, dass sie bitte umweltbewusst handeln sollen (Handtuch auf dem Boden = neue Handtücher / Handtücher aufgehängt = erneute Benutzung) wurden unsere Handtücher täglich erneuert, obwohl diese ordnungsgemäß an den Wandhaken hingen.. das war uns aufgrund des gut sichtbaren „Hinweises“ am Wasserhahn dann doch etwas unbegreiflich… - Wasserhahn in der Dusche kaputt, Temperatur ließ sich schwer einstellen - schlechte Auswahl beim Frühstück, täglich gleiche Auswahl (1x Salami, 1x Käse, 1x Wurst - Sorte) - Bilder der Anzeige scheinen wohl sehr alt… - trotz WLAN-Repeater kein WLAN im Zimmer - Pool scheint etwas in die Jahre gekommen zu sein (gelber Rand oberhalb des Wassers)
Stayed 3 nights in Aug 2024

8/10 Good

Joao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon séjour, chambre spacieuse avec une très belle vue et une grande terrasse devant. La piscine est très agréable et le petit déjeuner complet.
Stayed 3 nights in Aug 2024

6/10 Okay

Massimo De

Travelled with partner
Un po’ più di attenzione nelle pulizie mi avete allagato il bagno e tutto quello che avevo …. Peccato che era l’ultimo giorno E oggi sono tornato con tutto bagnato
Stayed 11 nights in Aug 2024

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour
J’ai passé une nuit avec ma fille dans cet hôtel. Il est indiqué pour un 4 Étoiles mais ressemble davantage à un hôtel-club. Je tiens toutefois à dire que nous avons passé un très bon séjour, chambre propre et confortable. Petit-déjeuner copieux et piscine.
Stayed 1 night in Jul 2024

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Décevant
Le personel a l’accueil et qui font les chambres sont très serviables, très professionnels, gentils et accueillants, merci! Parcontre, la chambre était sale, le sol, la douche et les lavabos. Le matelas n’était recouvert que d’un drap fin et le matelas en dessous était vieux et très sale. Le diner était tres mauvais et très cher: fritures de légumes, puis sur nos plats: tomates pourries, poisson congelé avec une couche de mélange douteux aux olives, qui je suppose était sensé être un peu gratiné au four mais il était froid, la salade ne paraissait pas fraîche. Nous n’avons pas osé prendre le dessert ni le petit déjeuner. La piscine était très très sale. Les bords semblent ne jamais être nettoyés. C’est dommage car les chambres seraient jolies et le lieu aussi.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quelle belle surprise
Stayed 4 nights in Jul 2024