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"Positives: the hotel is nice and clean, central location, rooms are large and comfortable and a good selection for breakfast. Negatives: very noisy d ... " More

By a verified traveller on Mon 22 Jan 2018

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Comfort Double or Twin Room, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Superior Double or Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Basic Single Room, Accessible

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Hotel Description

During your stay at Hotel Palazzo Sitano, you're just a quick walk from Via Vittorio Emanuele. Features include free breakfast and free WiFi in public areas, plus a full-service spa.

  • Free full breakfast served daily
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Indulge with massages, facials or Ayurvedic treatments at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a steam room and a sauna
  • Just a 3-minute drive from Teatro Massimo and 5 minutes from Palermo Harbour
  • Pets welcome free of charge

Hotel Palazzo Sitano ratings based on 18 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hotel Palazzo Sitano

Everyone (10) Couples (5) Friends (1)
4 out of 5

Good location, clean and tidy but noisy

Pros: Location, breakfast and cleanliness
Cons: The two guys at the reception need to make the guests welcome. No smile and willingness to help when we asked for locations and transport information.
Positives: the hotel is nice and clean, central location, rooms are large and comfortable and a good selection for breakfast. Negatives: very noisy during the night, the two chaps at the reception, morning and evening, were miserable and unhelpful. I don't think we would stay there again

Posted by , from London on 22 Jan 2018

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4 out of 5

Good for short stay

Very good location in the center. All tourist attractions whiting short walk. They should only improve breakfasts as coffee was disgusting and after 9.30 all juices where finish too.

Posted by on 28 Oct 2017

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4 out of 5

Great situation in a lively area

Pros: Nice bed good stylish rooms ,close to good restaurants and bars.
Cons: Maintenance of rooms and bathrooms some staff attitude
Location: Behind the hotel a selection of bars and restaurants providing live entertainment all open most of the day and night
We arrived in Sicily and stayed twice here twice to firstly explore the city of Palermo and then to return home after having explored the rest of the island. Loved the style of the hotel and it was good Some reception staff and breakfast staff seemed at best offhand and on other occasions surly. Shame could be a truly great hotel.

Posted by , from France on 15 Sep 2016

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4 out of 5

Central base

A typical italian pallazzo converted to a class hotel..... old style but very Italian. Lovely staff complemented the central position in town. Quiet and easy to walk everywere. Ideal base. Very good breakfast

Posted by on 17 Jul 2015

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1 out of 5
Wir haben uns für dieses Hotel entschieden, weil wir einen Wellness-Bereich wollten und wir waren enttäuscht, als wir ankamen, dass der Wellnessbereich nicht geöffnet war ( entgegen der Beschreibung). Wir hatten eine Junior Suite gebucht und es war ein Superior-Zimmer mit 2 Räumen ohne Trenntür. Das Möbiliar alt und der Boden sehr Renovationsbedürftig. Die Kategorie des Hotels erreicht höchstens 3 Sterne. Das Frühstück sehr einfach und das Personal unaufmerksames und unfreundlich. Das Internet hatte sehr schlechte Verbindung. Das Fernsehen hatte nur Italienische Sender. Wenn der Wellnessbereich nicht in Betrieb ist sollte dies unbedingt den Kunden im Voraus informiert werden, respektive auf der Webseite vermerkt sein (wie bei vielen anderen Hotels). Wir werden das Hotel niemals weiter empfehlen. Wir waren sehr enttäuscht!!!

Posted by on 7 Mar 2022

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4 out of 5
Very good location and easy to get to many places of interest.

Posted by on 18 Oct 2020

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Comment from Hotel Management

29 Oct 2020 by Reception

Dear Traveler. Thank you for your review and for choosing our hotel.we are happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

3 out of 5
Propreté ok mais très bruyant. Les chambres donnent sur la rue...

Posted by , from Nyon on 29 Jun 2020

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Comment from Hotel Management

20 Jul 2020 by calo

Chers invités, nous sommes désolés de lire que vous n’avez pas été très bien. Si seulement vous aviez exprimé le désir d'une pièce intérieure et silencieuse au lieu d'une avec un balcon, et par conséquent donnant sur la rue, nous aurions immédiatement trouvé la solution la plus adaptée pour vous. Cordialement

5 out of 5
Siisti ja lämminhenkinen. Hotellin ulkopuolella oleva alue on hyvin erilainen kuin hotellin sisäpuolinen alue. Hotelli oli siisti, asmupala erittäin runsas. Keskustaan kävelymatkaa noin puolisen tuntia, ei kannata mennä keskustaan rannan kautta vaan suoraan hotellin ovelta vasemmalle katua ylöspäin.

Posted by on 24 Jun 2019

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Comment from Hotel Management

27 Jun 2019 by Marta

Dear Guest, thanks you for your positive feedback. Kind regards

2 out of 5
In der nahen Umgebung sowie im eigenen Restaurant wurde FR., Sa., und SO bis nach Mitternacht Livemusik gespielt, dies im Freien, unglaublicher Lärm in diesen engen Gassen. Das Personal an der Rezeption war sehr freundlich. Das Personal beim Frühstücksbuffet jeden Morgen brutal schlecht gelaunt und hässig.

Posted by on 19 Jun 2019

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Comment from Hotel Management

27 Jun 2019 by Marta

.Dear Guest, we apologize for the music coming from outside but it's not our fault, it's a constant struggle with the pubs under our hotel. We are forced to call in the police to have the music disconnected. We also apologize from the breakfast staff, they are usually very helpful and kind.

5 out of 5

Posted by on 4 Jun 2019

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Comment from Hotel Management

5 Jun 2019 by marta

Dear Guest, thanks you for the positive feedback. Kind regards

Property Features

Hotel Palazzo Sitano offers its guests a full-service spa and a sauna. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. Event space at this hotel measures 915 square feet (85 square metres) and includes a conference centre. A rooftop terrace, spa services, and a library are also featured at the business-friendly Hotel Palazzo Sitano. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Palermo hotel.

  • 1 building
  • 86 guestrooms or units
  • 4 levels
  • Conference rooms
  • 915 sq ft of conference space
  • 85 sq. m of conference space
  • Built in 1800
  • Full breakfast (free)
  • Deli
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Sofa bed
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Train station: Palermo Central Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Palazzo Sitano offers 86 accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation includes double sofa beds. Beds feature Frette Italian sheets, down duvets and premium bedding. 26-cm LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Private balcony
  • Deep-soaking bath
  • Pull-out sofa bed
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Digital channels
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Combined shower/bath
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Guests are served a free full breakfast daily from 7:30 AM to 10:00 AM.

On-site venue – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a sauna.

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages and facials. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Sauna in spa
  • Hot tub in spa
  • Minimum age to access spa is 18
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. If driving, please contact this property in advance for more information (e.g. directions). For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. Guests who plan to drive should contact this property in advance for more details (e.g. directions). For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 30.0 per day.
  • Free cots (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • Advance notice recommended for guests arriving by car

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 4 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 15.00 per day
  • Rollaway bed fee: EUR 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • CityLine Hotel
  • Hotel Palazzo Sitano
  • Palazzo Sitano
  • Palazzo Sitano Hotel
  • Sitano
  • TOP CityLine Hotel Palazzo Sitano
  • TOP CityLine Hotel Palazzo Sitano Palermo
  • TOP CityLine Palazzo Sitano
  • TOP CityLine Palazzo Sitano Palermo
  • Hotel Palazzo Sitano Palermo
  • Palazzo Sitano Palermo
  • Hotel Palazzo Sitano Palermo, Sicily
  • Hotel Palazzo Sitano Hotel
  • Hotel Palazzo Sitano Palermo
  • Hotel Palazzo Sitano Hotel Palermo

You should know

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from the local rating authority.

  • Country specific national/official rating the local rating authority
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