8/10 Good
Audrey
Travelled with family
3 Dec 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being that this is a vacation suite is under renovation, it was awesome for what it was. I contacted the property, and the response was immediate from Al, the guest relations. I was texted a code to get into the two rooms we had booked and he even allowed us to come in early so my traveler from Argentina was able to use her computer to work. Esmerlinda (housekeeping), Horacio and Jairo (renovators) were super fast in finishing getting the other room ready with cleanliness and the NEW air conditioner repair. We were upstairs facing the pool area, which was newly renovated and heated. My traveler did not have any problems with the Internet upon using it. Both my parents and my cousins were amazed how beautiful our rooms were with the bathroom and shower in one area and the sinks in another so getting ready was easy. My father’s only hiccup was the curtain didn’t cover the permanent hotel light facing down on the pool (we thought it was the balcony light we forgot to turn off). Being so new, there needed to have been a trashcan under the sink (we grabbed the bathroom one) and a sponge for the dishes we used. Kitchen was stocked with coffee and a Keurig machine, as well as a very powerful microwave, dishwasher, toaster, big refrigerator and all new linens. Since I traveled with two couples, I stayed on the futon, which had a beautiful knit blanket draped over it. I should have read about the amenities which did not include an elevator, aside that it was great! Will be back!
Audrey
Stayed 3 nights in Nov 2024
